The contact owns a 2016 Jeep Grand Cherokee. The contact stated while driving 35 MPH, the contact was unable to shift the vehicle out of 4WD-Low. The vehicle hesitated while attempting to accelerate. The 4WD warning light was illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the failure was due to a faulty transfer case and transfer case control module. The vehicle was not repaired. The manufacturer was made aware of the failure and determined that the VIN was not included in a recall. The failure mileage was approximately 123,000. The contact stated simple 1, 2, or 3 tire change throws your transfer case off and it becomes bad. It needs to be replaced at the cost of over $4,000.

- Halifax, NC, USA