The contact owns a 2015 Jeep Grand Cherokee. The contact experienced difficulty shifting the vehicle. The failure did not occur until after the vehicle was repaired per NHTSA campaign number: 16V240000 (power train). The vehicle was taken to the dealer where the vehicle was not repaired due to the technician stating that the vehicle performed as intended. The manufacturer was not notified of the issue the failure mileage was approximately 12,000. Updated 01/05/2017 updated 05/09/17 the consumer stated the 2 weeks after the recall was performed the transmission malfunctioned. After shutting the engine off and restarting it 3 times it shifted into gear. On another occasion the while traveling down a hill at 65mph, on cruise control, the engine went from 2000rpm to 5000rpm. The odometer went from 65mph to 75 mph. The vehicle was slowing down while the engine was loud and running at a high RPM. The only way to stop it was to hit the brake or shift to neutral. Also, when accelerating from a stop the transmission would make a noise and bump as if rear-ended. Updated 08/03/2017 consumer stated after starting vehicle the transmission would not leave neutral. Engine was roaring very louldly until consumer stepped on the brakes. This happened 3 times. Updated 7/6/18

- Columbus, OH, USA