CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
The 2014 Jeep Grand Cherokee also has the same transmission issues.
10.0
really awful
Crashes / Fires:
78 / 1
Injuries / Deaths:
18 / 0
Average Mileage:
20,188 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the highway, the car suddenly started to generate a weird noise from the engine, and at the same time I was losing power, this was at 65mph. Now, the vehicle cannot go above 35mph without pushing down on the gas pedal. The RPM needle also doesn't move much. May be a Crankshaft Position Sensor issue as with the 3.0L engines.
My shifter has been having issues with shifting the gear into the right position. For example, numerous times I would put the vehicle in park (by pressing on the break and moving it all the way forward) & it would get stuck in reverse and go backwards. This happened more times than I can count and that is a major safety issue that can cause an accident. I did my research and found that there has been recalls made for the same thing that I am claiming as well as several complaints. I-??m currently at planet dodge servicing my shifter and it-??s a thousand dollars out of my pocket which isn-??t fair since this clearly seems to be an issue with the vehicle. I also submitted a case with Jeep customer care.
Bad Lifters and rockers on left camshaft caused loud engine tick/knock. Occurred at 62000 miles. An apparent KNOWN common Jeep FCA problem for 2015 JGC WK. Hard/ rough transmission downshift from 3rd-2nd gear along with loud bang noise. Downshift is so violent it causes your foot to slip off the brake pedal when braking. Occurred at 67000 miles. Another known common problem for 2015 JGC WK. This is a dangerous vehicle and should be recalled for these issues before someone is seriously injured or an accident results in death.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated while attempting to drive, there was a loud popping sound, and the vehicle would not accelerate or drive. The vehicle was towed to the local dealer who diagnosed that the transmission was faulty and needed to be replaced. The vehicle was not repaired. The contact was informed that the parts were on backorder. The manufacturer was notified of the failure. The approximate failure mileage was 94,000.
2015 Jeep Grand Cherokee with 3.6 pentastar. Bought the vehicle 10-2020 and had issue with running hot due to faulty electric radiator cooling fan and thermostat and housing failure. Repaired the thermostat and hosing at local Jeep dealership. 2 weeks later, radiator cooling fan froze and ceased operation, replaced by independent repair shop. Within a couple the oil cooler and filter housing adapter developed a crack causing a catastrophic oil leak.
- Citra, FL, USA
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At times when starting out as soon as we depress the gas pedal the transmission jumps to park & we cannot shift out of park. There doesn't seem to be any rhyme nor reason to when it will happen. Nobody seems to find a reason for it so they can't fix it. We have found that if we unhook the battery & let it sit for a little bit it will work again. It has started happening more often in the last year. This is not only frustrating it can be dangerous according to where it happens. This is not a one time thing so I can't give dates or mileage. It has happened several times in the last week, but the first time was 2 years ago.
On April 23rd at 9:28pm I was driving my Jeep Grand Cherokee 2015 on a highway at approximately 45mph when suddenly the transmission slipped to neutral without any human interference. I tried shifting it back to drive but the transmission did not respond. The Jeep lost momentum very quickly and came to a complete stop in the highway. As soon as it went to a complete stop it locked itself in parking position and l lost all ability to put it back to drive. I turned my blinkers and emergency lights on, but one minute later I got rear-ended by a car traveling at 50mph. My Jeep Grand Cherokee 2015 got totaled and I was taken to the hospital in stable condition. I was in a bad collision due to the Jeep slipping into neutral and locking itself in parking. I lost ALL ability to control my Jeep. The jeep got towed to a safe location. Two weeks later, we needed to move the car to another area for the insurance inspection. The car turned on and moved, yet again when the car gained velocity, the gear slipped to neutral and again came to a complete stop it, locking the transmission in the parking position. I always took my car for regular maintenance and it was a very well kept Jeep Grand Cherokee 2015.
The contact owns 2015 Jeep Grand Cherokee. The contact stated that the auto-park feature failed to engage. Additionally, while the vehicle was parked, the vehicle rolled forward, without warning. The contact called bedford Chrysler Dodge Jeep Inc - bedford pa (7055 Lincoln hwy, bedford, pa 15522, (877) 915-5008) however, the vehicle was not diagnosed nor repaired. The manufacturer was contacted and informed of the failure. The failure mileage was 117,414.
My Jeep has now on 2 occasions at a high rate of speed lost all ability to accelerate- April 29 & May 1st while driving on a highway at 70mph in rush hour traffic the vehicle lost all ability to accelerate- it felt like the engine slipped into neutral-however it was still in drive-I verified this- vehicle rapidly decelerated - I barely got off the highway without being in a collision- vehicle then after being restarted was able to engage into drive again and move both forward & backwards dealership was unable to determine problem however upon taking the car home on May 1st same thing happened again- this time with a eyewitness as well May 1 at 50mph- engine (still running) cut out as if it slipped into neutral - the vehicle still said it was in drive when the vehicle came to a full stop- the light for gear shift - changed & it read that jt was in neutral - simultaneously a message popped up (only after it was stopped) 'vehicle speed is too high to shift' of course we were already stopped and never tried to shift it anyway my Jeep was manufactured in September 2014-this problem closely correlates with another recall that is limited to same Jeep models made prior to July 2014 see NHTSA campaign number 19V447 (see link below) this is incredibly dangerous and the dealership seems to have no awareness of this problem in Jeep made in the same year as mine https://www.consumerreports.org/car-recalls-defects/Jeep-Cherokee-recalled-for-transmission-issue/
The vehicle takes a long time to turn over to push to start. So you have to redo it and try it again. Along with us, the touchscreen takes a long time for for it to turn on. Which obviously that controls your ac or heat. I've gotten a new battery twice in the past four months. I'm scared I'm going to go somewhere one day and get stranded. I've taken my car to the dealership where I have a warranty on my car and they refuse to fix anything else except put a battery in it every time. I have a full coverage warranty on my Jeep but I cannot get them to fix anything and this is the fourth time I've been to the dealership and they won't fix anything else.
Service shifter light came on while driving, had it towed to the dealership, 5 days later they said nothing is wrong with it so I took it home. A week later, service shifter light came back on while I was driving on a side street, all the lights on the dash came on, unable to control anything, lost steering, then vehicle shut off in the middle of the road. Tried to turn the vehicle back on to no luck, sat waiting, then after 15 mins the accessory engine came on, lights flashing, windshield wipers going and the message "do not park until safe at your destination." Took the Jeep straight to the dealership, dealer plugs it is 70+ miscommunication errors pull up. Dealer calls me 3 days later to come get my Jeep and says nothing is wrong with it and they cannot diagnose it unless they see it in the act. I refuse to go pick it up as there is something wrong and I am not driving it with my 9month old.
My Jeep stalled in 50mph traffic causing a horribly dangerous situation. I barely coasted to the side of the road, and it wouldn't restart. I had it towed to the dealer where I was later told my tone/reluctor wheel had broken resulting in loss of signal from the crankshaft sensor so the vehicle shut down.
The vehicle stalls while driving on the highway. I will be driving on the highway at about 70 mph and sometimes the car will give a jerk when I accelerate and suddenly the vehicle slows down to a stop (gas pedal does not work to accelerate) the car shifts itself from drive to neutral and a message appears on the dash screen "put vehicle into drive". sometimes the check engine light turns on and sometimes is does not. Once the vehicle has stopped I'm able to restart the car and drive again. This occurs again sometimes multiple times in one day or will happen once every week or so. I was told to change the tcm, battery, spark plugs and clean the fuel injectors and that did not solve the problem. I've been to multiple mechanics and Chrysler dealership service centers and they can never seem to duplicate the problem so they have no real answers as to why this is happening.
I continue to have service shifter and check engine issues with my vehicle, which have been ongoing for the last three years. This has occurred while stationary, in motion both on city/neighborhood streets or on the highway. It's happened while turning and in park. When the check engine and service shifter lights come one, in many cases the car goes into limp mode and I lose the ability to accelerate, which causes a severe safety risk if it occurs while turning or going down the highway. Many times my dashboard will go completely black for seconds and my wind shield wipers will turn on. My car has been in the dealership for service related to this issue for 180 days over the past three years and they are unable to resolve the issue. They have replaced the steering control module, the tcm, the telemax communication module, the transmission, and the shifter, but the issue always comes back. Over the last six months the issues have gotten worse and the vehicle is getting more unsafe to drive. Based on my research there are a significant amount of these issues and fca should take action.
The shifter began jumping out of gear about October, 2020...when I would put in park getting out it had moved back to drive and I had to quickly get back in and put back in park. There had been an earlier re call, took to dealer ship and they supposedly fixed whatever problem was. At time of recall I did not have any problems. As time wore on I began to have shifter problems. The light on shifter began to go off and on and it getting out of shift became more frequent...took to dealership in southaven ms...service mgr said there had no complaints...my research showed different...he said they would have to replace place but back order...this was in November. It is now January, 21 and I am still driving and the shifter is still on back order, according to landers Jeep they know when they will be able to replace with Corp saying that 357 shifters so far are on back order...that is all that they would do....this situation is not only dangerous but scary...Chrysler continues to shove under the rug issues with the shifter and doesn't seem to care about customers who need more than just lies and blank stares.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the transmission would erroneously switch to the sports mode and a wining noise would occur while accelerating. Also, while accelerating the vehicle would jerk and vibrate. The vehicle was taken to the local dealer frontier Chrysler located at 5801 tx-327 spur, lubbock, tx 79424 who was unable to determine the cause of the failure. The vehicle was later taken to an independent mechanic who diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 20,000.
This 2015 Jeep Grand Cherokee ecodiesel has an open recall for the egr system (recall W79). On December 29, 2020, the malfunction indicator light came on. I called the dealer (turnersville Jeep) for an appointment on Monday, January 4, 2021. The first available appointment was on Tuesday, January 12 2021. This dealer kept the vehicle until Friday, January 15. This dealer declined to repair the egr system under the W79 recall, but did replace all fuel injectors and the fuel tubes after finding the fuel injectors restricted. This dealer then cleared the dtc P026C-00 and performed a stationary regeneration. I picked the vehicle up at 5:15 pm on Friday, January 15, 2021 and proceeded to road test the vehicle. After about 75 miles of driving, I suffered a exteme and sudden loss of power at approximately 7:30 pm; the dash indicators included the malfunction indicator lamp, an error regarding the throttle body, and an error that the oil pressure was low. As I coasted to a stop, smoke began to rapidly pour from the hood cover and began to enter the cabin through the HVAC vents. I vacated the vehicle immediately and under some duress. The smoke continued to billow from the engine area of the vehicle and I could see it continue to enter the cabin. At approximately 9:00 pm on January 15, the vehicle was delivered by flatbed to pellegrino Jeep. I spoke with the pellegrino Jeep service department on Saturday, January 16, 2021, but they were unable to provide a commitment to examine the vehicle. I opened case #78239258 with fca (Jeep) us llc customer service. As of January 20 at 11:30 am, I do not have feedback on this case. The dealer has also provided no commitment to examine the vehicle. I believe this vehicle suffered a failure due to the inability of fca and it's dealers to remediate recall W79.
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving between 55 and 60 mph, the gear shifter independently shifted out of gear. The contact stated that she almost got into an accident because the vehicle almost completely stop. The contact stated that she coasted over to the side of the road shifted gear back into drive and was able to drive normally. The vehicle was taken to doug henry Chrysler Dodge Jeep Ram (4051 w vernon ave, kinston, nc 28504) where it was diagnosed that the gear assembly needed to be replaced. The vehicle was not yet repaired due to the repair part not being ordered. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,000.
Received a recall 1 month go but the dealer cannot repair-no parts!! recall W58 "a loss of motive power can result in a vehicle crash without prior warning" now I am frightened to drive to work but no way to get it repaired"?"
Evaporator core behind the dash has developed a leak after 65,000 miles, without any off road use or being involved in any crashes. Paid $50,000. For this vehicle and expected it to last longer, especially without a $3000 repair that is a not a result of wear and tear.
A D V E R T I S E M E N T S
- Hazleton, PA, USA