CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
The 2014 Jeep Grand Cherokee also has the same transmission issues.
10.0
really awful
Crashes / Fires:
78 / 1
Injuries / Deaths:
18 / 0
Average Mileage:
20,188 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
A week prior to the major issue the vehicle was showing signs of mechanical problems. These problems included the wipers turning on when they were in the off position, simultaneously the radio cut out (this happened several times that day). The next day while driving to work at 6:30am the interior lights on the dash and doors blinked on and off several times. I contacted the dealership that day but was not able to get an appointment right away. Four days after this all started I was driving the vehicle going about 40 mph and slowed down to about 10-15 mph to make a right turn into a parking lot, I went to give the car gas to complete my turn and realized that the car had lost power. I coasted into a parking spot and looked down at the evic screen to realize the car was in neutral without my doing and would not restart itself. Many mechanical lights were popping up on the evic screen, which I took pictures of for records. I had the vehicle towed to the dealership that day.however I am scared that if they "fix" it, it could happen again. On Monday 3/16/15: The dealership told me that the wiper/radio issue was fixed with an "update" but the master tech that works for the dealership requested to drive my car home with him to make sure the problems are solved. I have never heard of a tech taking home a car before but I agreed to let him since I feel I am at the hands of Jeep mercy in fixing this issue. I am very displeased that a jgc depending on the model worth $40-70K has many complaints loaded against them with little end in sight of the company wanting to resolve these complaints. I refuse to put my safety and others safety in jeopardy! this company knows something is wrong with their cars and they do nothing about it but keep saying its a "software update". I have read the forums and many other people have similar issues, its not just "software".
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving approximately 20 mph, the vehicle hesitated in a jerking motion. The failure recurred numerous times. The vehicle was taken to the dealer three times. The technician informed the contact that the vehicle was functioning as designed. The contact no longer drives the vehicle because of the potential safety hazard. The manufacturer was notified of the issue. The approximate failure mileage was 20.
I returned this Jeep twice to dealer letting know that the transmission had a hard bang between shifting, they continue to say that this normal.the service manager says it because of the electronic system, I told them that I have driving for over forty years and have heard of such thing and this sounds more like a torque converter issue not a computer, needless to say they continue to say nothing is wrong. I am in the process of scheduling another appointment because it continues to get worse.
The 2015 I had just purchased with the V-6 and 8 speed transmission due to my 2014 Dodge durango with the same engine and transmission being bought back by Chrysler, is exhibiting the same unsafe shifting and stalling conditions.
A D V E R T I S E M E N T S
- Clifton, NJ, USA