While sitting in a parking lot the drivers side headrest deployed hitting my wife in the back of the head.

- Alpine, CA, USA

Passenger front headrest deployed for no reason. Car was parked and the headrest popped open and could have caused serious damage. This should be a recall.

- Thousand Oaks, CA, USA

While simply driving down the road my passenger side headrest just pops open. It seems the clips have broken. This should be a recall as I have spoken to many owners who have had the same issue. This is a safety issue and should be taken care of from the dealership and not cost $800 for something that is faulty.

- Houma, LA, USA

The headrest in my 2015 Jeep Grand Cherokee deployed. The vehicle was sitting in my driveway. I tried to reset it but noticed the cheap plastic brackets are broken. The vehicle has 39,000 miles and has not been in any accident. I have owned the Jeep for 24 hours. Welcome to Jeep?

- Cleveland, TN, USA

I got into my parked vehicle after work, and noticed the passenger headrest was pushed forward, which was not the case when I parked it to go into work. Upon further inspection, the plastic bracket that holds the headrest in appeared to be broken. This is a safety hazard as I am now worried that the driver headrest will also pop and lead to a collision. This is not the first reported incidence of this occuring, and it needs to become a recall.

- Crofton, MD, USA

Active head rest on the passengers seat has deployed. Plastic retainers appear broken inside the headrest. This happened while the vehicle was parked in my garage. The vehicle has not had a collision.

- Novato, CA, USA

Active head rest on the drivers seat has deployed. Plastic retainers appear broken inside the headrest. This happened while the vehicle was parked. The vehicle has not had a collision.

- Odessa, TX, USA

Driving on a major highway one morning on way to work and heard an extremely loud "pop". looked back and the leather headrest had completely unloaded like an airbag and deployed. Luckily it did not strike my head and cause me to swerve and cause an accident. The plastic piece that holds the mechanism in place snapped. No accident to cause this or anything. Clearly the part is defective. This needs to be recalled immediately.

- Berea, OH, USA

I was driving coming to a stop light going about 20mph and I heard a loud bang like a gunshot and got hit in the back of the head by my headrest. Luckily I was not hurt but it did scare the living daylights out of me. Thankfully if I was not on the highway when it happened I could of swerved and gotten into a serious accident.

- N Billerica, MA, USA

While driving down the highway my drivers head rest collapsed forward.

- Glen Burnie, MD, USA

Driving down the interstate when suddenly the driver's side active head restraint deployed and the headrest shot forward towards the back of my head. Luckily, I was seated forward, looking in my mirrors to change lanes so it did not hit my head. Taken to the Jeep dealership and they stated that the plastic clips inside the headrest seemed to have broken and caused the headrest to deploy unexpectedly.

- Kingman, AZ, USA

While the car was running, but parked in the school parking lot. A friend placed his backpack into the car as he was getting into the passenger seat. The headrest came off and was hanging by a nylon strap and a broken piece of plastic was dropped into the passenger floorboard area. Inically, I thougt he had done it, but realized he didn't hit the headrest with that much force to dislodge or break the headrest. He got in and we drove home, thinking we would look at it there. Meanwhile, I had him text my service advisor (colleen) at greenway dcj dealership in orlando, Florida. She advised me that I would have to have the headrest replace as it could not be reattached due to the broken plastic piece. While researching this information I discovered that this is a know problem but it is not yet a recall issue. I feel that it needs to be investigated more closely and the repairs covered. I am lucky that it was not my headrest, and that it didn't occur while I was driving at interstate speeds. I am hopeful that hq will do the right thing and fix my broken headrest as well as inspect and replace or repair my driver's side headrest since I'm now paranoid that it will happen to that one next and while either myself, my husband, or someone else is driving the Jeep.

- Orlando, FL, USA

Drivers side head restraint deployed while car was in motion on a highway. It appears a particular plastic clip within the headrest broke on its own causing the headrest to deploy. This created quite a safety risk as it was a huge distraction. No accident was involved, fortunately.

- Doral, FL, USA

While in park in my driveway the passenger side active headrest deployed while a passenger was sitting in the seat. Nothing hit my vehicle, I didn't hit anything and no other airbags deployed nor the driver side active headrest deployed. The instrument cluster does not show any indication of deployment and nothing in my vehicles information center display show any kind of event. The vehicle is at approximately 79,855 miles when the incident occurred. The vehicle also has never been in a major accident where any of the airbags or headrest have deployed before. Upon inspection of the malfunction I noticed that a couple of small plastic pieces had broken away and were resting in the back cover of the headrest. I feel maybe this is the defective part of plastic that broke and made the headrest deploy.

- El Paso, TX, USA

Family was getting in car after dinner, car turned on but in park, when there was a loud sound- passenger headrest deployed out of nowhere! thank goodness elderly family member sitting in front seat, who is on a blood thinner, was hunched forward at the time! my husband looked at manual and tried to reset as suggested but he states it won't- seems like a plastic piece is broken. Called dealership but they state it's not under warranty- car under 36K miles, and will cost $700 to replace since plastic piece broken. Kind of afraid to lean head on driver's side now, in case it deploys too!

- Visalia, CA, USA

With my car parked in the garage and no one in it the drivers side headrest deployed.

- Lake Mary, FL, USA

When making a turn on a city paved road my passenger seat head rest exploded!

- Menifee, CA, USA

Front seat passenger headrest burst while driving!just picked my mom up from the airport she is complaining of headache! it was so loud it scared me I wasn't sure what had happenef then my mom said it felt like something hit her in the head! I thought someone shot at my car!!! I pulled over and noticed the headrest was completely dislodged.I am very concerned if it happens to me ibeould lose control of my car !! this was very scary and I hope my mom is okay!!!

- Oxford, MS, USA

I was driving my 2015 Jeep Grand Cherokee 70mph on the highway when my active front headrest deployed. No collision or accident occurred. My neck is sore now, but no medical attention was required.

- Phoenix, AZ, USA

I was driving down the road at approximately 35mph on a smooth paved residential street when I heard what sounded like a window shattering. I looked over and saw the passenger seat (unoccupied) headrest had sprung forward and deployed as though the vehicle had been rear-ended.

- Smyrna, GA, USA