The contact owns a 2014 Jeep Grand Cherokee. The contact stated that there was grease leaking from underneath the vehicle. The contact discovered that the clamps of the cv joint were not connected. The vehicle was taken to the dealer, who diagnosed that the cv joint housing was not connected. The clamps on both sides were hanging loose and the rubber housing was cut open allowing the grease to leak. The manufacturer was notified of the problem. The vehicle had not been repaired because the part was unavailable. The approximate failure mileage was 2,400.

- Schererille, IN, USA

Brand new Jeep Grand Cherokee (less than 1800 miles). Discovered oil and grease in the inside of the front rims. Took vehicle to dealership and was told that the cv joints on both of the front axles had failed. Advised by dealership that it would not be too safe to drive because of possible freeze/seizure of the axles. Turned vehicle in for warranty repair. Found online (including this site) that this is common on new vehicles from 2014 production dates. Vehicle is now scheduled to get replacement parts approximately on 5/30, but no guarantees. Notified Jeep (Chrysler llc) of the issue and opened an internal complaint case.

- Danville, CA, USA

I noticed grease coating inside of front wheel while washing car. Upon inspection, the cv boot appeared ajar and the assembly was exposed. Only 170 miles on the vehicle before failure of component. With a little research on Jeep garage forum, many consumers are complaining, specifically with build dates around March 2014, which this car is presumed built around. Unknown if second failure of passenger side cv boot is immanent.. car is now in the dealer lot awaiting assembly component.

- Glen Mills Pa, PA, USA

I purchased a brand new Jeep Grand Cherokee on 4/29/14. On 5/8/14 (694 miles), I noticed black grease all over the inside of the front passenger side wheel. Upon closer inspection, I could see grease leaking from the cv boot all over the wheel, axle, shock and other suspension components. I took the vehicle to the dealer and a replacement half axle shaft was ordered to replace the defective one. I received the vehicle back with the new half axle shaft on 5/13/14. Two days later, on 5/15/14 (817 miles), I noticed the exact same problem on the front driver side wheel. I took the vehicle back to the dealer and another replacement half axle shaft was ordered. However, the part is now on back order and there is no estimate from the dealer on when it will be available. The dealer will not release the vehicle back to me until the defective half axle shaft is replaced with a new one. This is a major safety issue because the leaking grease could get on the brake discs which would result in problems stopping the vehicle and could potentially cause accidents and/or serious injuries. This is a common problem among new Jeep Grand Cherokee owners. Hundreds of affected owners are discussing the problem on internet forums (see www.jeepgarage.org/F73/grease-in-both-front-wheels-normal-73976.html and www.jeepforum.com/forum/F309/factory-defect-warning-grease-front-wheels-3-14-build-date-2352729/). the Dodge durango uses the same front axle parts as the Jeep Grand Cherokee so both vehicles are affected by this defect. There are likely thousands of people driving these vehicles with no idea that the front axles are defective. Jeep/Dodge/Chrysler has done nothing to notify affected owners or remedy this issue.

- Hamilton Square, NJ, USA

Failed cv boot on front drivers side wheel leading to grease expulsion throughout wheel...possibly in brake pad as well on brand new Jeep Grand Cherokee with 220 miles.

- Perry Hall, MD, USA

The cv boot at the drivers side wheel failed. Retaining ring holding boot came off causing grease to spill all over inner wheel hub, break caliper etc. I only report it as it could get on the breaks causing a crash. This issue has appeared numerous times across Jeep Grand Cherokee owners with 3/14 and 4/14 build dates as noted in various community forums.

- Deer Park, IL, USA

Two days after purchasing my brand new Jeep, I noticed a grease all over the inside of the front passenger side wheel. The other three wheels were normal. Upon closer inspection, I could see that the cv boot had come apart and grease was leaking out of it and onto the wheel, axle, shocks and every other component surrounding the leak. I am specifically concerned that the grease could get on the brake discs, causing for difficulty stopping the vehicle. I took it to the nearest dealer where it was confirmed that the part was defective and I would need a new axle. The part unfortunately is backordered with no estimation as to when it will be available because this problem is a common one and there are new Jeep Grand Cherokee and Dodge durango owners all over the country who need this very same part for the same issue. There are likely thousands of people driving these vehicles with no idea that their front axles are malfunctioning and it is only a matter of time before it causes an accident that could leave someone seriously injured.

- Columbia, MD, USA

Failed cv boots resulted in grease on wheel and brakes.

- Menlo Park, CA, USA

I have a 5 day old car and the cv boot on the front tire has come off, spreading axle grease all over the brakes and other parts of the axle. The dealer service rep says it is unsafe. Apparently, dozens of people with Grand Cherokee built in March and April of this year have this same issue as evidenced on the Jeep garage forum (contains pics and descriptions): www.jeepgarage.org/F73/grease-in-both-front-wheels-normal-73976.html

- Glendale, CA, USA

For the second time in 2 weeks the power steering assist steering failed while driving the vehicle. The instrument cluster gives a "power steering warning" and all hydraulic assistance fails. Within a few minutes of this happening, the engine also gets hot. I live N the Texas hill country. This failure results a large increase in steering effort on the local hilly and curved roads and the ability to take evasive maneuvers if some of the many local wild animals cross the road in front of me. It also affects the ability to maneuver in traffic until the vehicle is brought to a stop. The problem is intermittent and the dealer has not been able to diagnose the problem due to it's intermittent nature. So far, this vehicle has had air suspension failures, power steering failures, and " due not shift transmission" failures and has become a safety issue for me and other drivers around me. I use this vehicle for work related travel throughout multiple states so it gets driven often.

- Bandera, TX, USA

First instance: At vehicle startup, electronic gauge cluster immediately posted "service immediately" warnings for ABS, air bags, 4X4 suspension, parksense, among others. Speedometer was not operational. Unsure if blind spot monitoring was operational. Check engine light remained on. Turning off ignition, opening doors, and waiting several minutes did not clear the issue. After waiting overnight, everything was operable. At first service visit, dealer reconfigured PCM per Chrysler and returned vehicle. Second instance: Approximately two weeks later, the above issue recurred. We could not make it to the dealer and had to drive the vehicle in this condition. A few days later, the issue recurred once more. This time, we were able to drive it to dealer. While service was closed, we asked someone to verify the condition and download codes. We contacted Jeep customer care and was assigned a case manager. At service visit, the dealer stated they were unaware of this ever happening, and I told them I had seen several cases on Jeep internet forums of an ABS module being replaced. After speaking with Jeep, dealer installed new ABS module. Also, we were given a rental Chrysler 300C for one day during this visit, and it failed to start the morning we had it due to an apparent electrical issue and had to be towed from our garage. Just two weeks after the Jeep had the ABS module replaced, we have yet to see recurrence. However, when I asked Chrysler case manager if all systems displayed as needing service during this issue were truly mechanically working or not, she said they "probably" were. When I questioned that response, she stated the best thing to do would be to pull over and have vehicle towed if it happened again. She would not confirm that other vehicles had a similar issue or if the ABS module fix was successful in those cases.

- Greer, SC, USA