CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
30,932 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee steering problems

steering problem

Find something helpful? Spread the word.
Get notified about new defects, investigations, recalls & lawsuits for the 2014 Jeep Grand Cherokee:

Unsubscribe any time. We don't sell/share your email.

2014 Jeep Grand Cherokee Owner Comments (Page 1 of 3)

problem #52

May 152019

Grand Cherokee

  • 92,000 miles

A D V E R T I S E M E N T S

Takata recall as I was driving on a street and was trying to turn, my steering wheel stopped working. It wouldn't turn at all so I had to pull over and call for help. I got it to a shop and the electric power steering pump went out.

- Saint Marys, GA, USA

problem #51

Apr 202019

Grand Cherokee

  • 123,000 miles
While driving lost power steering. Vehicle was in a parking lot when this occurred.

- Palm City, FL, USA

problem #50

Feb 152019

Grand Cherokee

  • 107,000 miles
Vehicle has 107,000 and was told there is a pin hole leak in the rack and pinion causing a loss of power steering fluid. After looking on the Jeep forums this seems to be a common issue with the generation Jeep.

- Hartland, WI, USA

problem #49

Feb 122019

Grand Cherokee

  • 49,000 miles

A D V E R T I S E M E N T S

While in motion, on my way work, my 2014 Grand Cherokee summit with 3.0 L turbo diesel engine, 220 amp alternator and 49000 miles experienced a loss of power steering, battery light came on, voltmeter showed no charging of battery. My electronic indicator system stated the vehicle went into battery saver mode with a loss of ABS, heating and ventilation, air suspension system, all safety enhancements such as park sense, no electronic transmission system changes and check engine light came on. There was a recall on gasoline engine 2014 Grand Cherokee along with others (Chrysler recall T36) and I have seen another complaint similar to mine sharing the same engine on this sight. I do believe this is was caused by catastrophic alternator failure. A new battery was installed and the battery light is still on and still in battery saver mode( an indicator also of no charging) and volmeter indicates no charging. I will be replacing the alternator tomorrow.

- Lisbon Falls, ME, USA

problem #48

Oct 212018

Grand Cherokee

  • 90,000 miles
Steering wheel locked up while driving, was told by mechanic it is the electric power steering pump. Also a week before the drivers headrest suddenly deployed while driving (Jeep has never been into a car accident & I am the original owner to this 2014) was told it will be at least $2000 with all parts & labor. This is very serious and dangerous and I have read the steering wheel has locked up on hundreds of others while driving. The Jeep did not turn off when the steering wheel locked up. While driving to get out of the road the engine revved up at 20 mph and the Jeep did not want to go- had to switch into sport mode to continue to drive out of the road way and the engine revving calmed down. The head rest is broke and can not go into its regular position. Did not get a price estimate on that yet. This should be fixed by Jeep!!!

- Daytona Beach, FL, USA

problem #47

Aug 202018

Grand Cherokee

  • 44,000 miles
Gear switches from drive to sport by itself while in motion frequently for last 8 weeks

- Salem, MA, USA

problem #46

Oct 062018

Grand Cherokee

  • 78,995 miles

A D V E R T I S E M E N T S

Power steering failed, power steering unit cracked and leaking was driving 55mph on us 40 nearing elkton. Power steering became heavy, came to a stop at a red light. Turning into a shopping center for a autozone. At this point the vehicle was near impossible to drive. If there were and emergency maneuver to be made U definitely would not have made it and easily could have been involved in an accident... checked power steering reservoir was empty, looking at the power steering unit the bottom was soaked and below the power steering unit was soaked... purchased hydraulic fluid and was able to get the vehicle home. Looking online I saw there were other complaints similar in description.. filed I believe with the ntsb, I may be missing a letter... in either case Chrysler/Jeep is aware of this and I cant believe there has not been a recall on this... this is a dangerous safety hazard. I can provide a mechanic's description of damage...

- Essex, MD, USA

problem #45

Aug 202018

Grand Cherokee

  • 65,000 miles
My 2014 Jeep Grand Cherokee, shut down while I was driving in the issaquah fall city road. Steering wheels locked and brakes failed and everything shut down. I barely made it to the walgreens parking lot where the vehicle completely died to the point where even the keys wouldn't work. I barely made it alive. I am glad I didn't crash into anyone. I had to tow the vehicle later in the day to the dealership. They asked me to drop it off at their garage. Today they got back to me saying, there was an open recall on the vehicle and that caused the alternator to fail and shut down everything. They said because it's an open recall they would fix it themselves as it's covered under some warranty. But they also told me that there is an issue with some oil pressure sensor and the AWD system is stuck in AWD and they will have to fix it and have me a parts and labor charge of 2000 usd which I have to bear. Is this normal practice. I don't know how the AWD system suddenly got into this state. If it's a result of the alternator issue caused by the open recall, wouldn't they manufacturer/dealer have to bear it.. thanks !!

- Issaquah, WA, USA

problem #44

Jul 212018

Grand Cherokee

  • 37,200 miles
Vehicle engine light came on - rear windshield wiper started even though switch was off, power steering failed and engine shutoff while driving on city street, horn beeping intermittently whether driving or not. Several messages displayed for about 2 seconds -ECM lost communication and other msgs I couldn't get because they only flashed on the screen. Keyfob battery low even though I just put in a new battery.

- Arlington, VA, USA

problem #43

Jul 082018

Grand Cherokee

  • 120,000 miles
Power steering failure: 2014 Jeep Grand Cherokee 2 weeks prior, we had our Jeep in for an oil change and all fluid levels were checked. While on a road trip, an indicator light for "power steering service needed" came on suddenly just before I was about to get on the highway. I pulled over immediately at an autoparts store. We checked the power steering fluid reservoir and it was empty. We added power steering fluid but it would not bleed into the system. At that point, the power steering went out making it very difficult to steer at lower speeds. It seems unusual for the power steering to go out suddenly with very little warning. We took it to the shop and learned that the power steering gear box was leaking and had to be completely replaced. Additionally, the power steering module assembly failed at the same time and also had to be replaced (along with the power steering pump too since that is not sold separately even though it was in working order). All in all, we ended up paying close to $3,000 for replacing basically the entire the power steering system on a 4 year old vehicle. In my 30 years of driving, I have never had a newer car have such a big failure of a critical safety system and with very little warning. I was lucky that I was able to pull over and was not on the highway driving when it happened or we could have crashed. I did some online research and have seen multiple other steering system complaints (leakages and failures at very low mileages) from 2014 Jeep Grand Cherokee owners. I believe the power steering gear box design is faulty for it to leak so suddenly and quickly. The repair person told me it should not leak and that it must have happened very suddenly. Please consider doing additional research into this issue and if warranted, issue a recall for 2014 Jeep Grand Cherokee, to fix this problem. Please encourage Fiat to fix the flaw.

- Pinckney, MI, USA

problem #42

Feb 022018

Grand Cherokee

  • 63,000 miles

A D V E R T I S E M E N T S

My Jeep as the T36 alternator recall. My vehicle recently was affected by this recall and it's extremely dangerous. My enter vehicle powered off and that left me with no power steering or much control of the vehicle while traveling down the road.. when I was able to get to a safe location I found my alternator smoking heavy and my car was completely dead. I took the Jeep to the dealership and the only current fix is to replace the alternator with the same faulty design that failed in the first place. This is extremely dangerous if this would have failed at a higher rate of speed or in any daily driving situation. I cannot believe Chrysler is getting away with this.

- York, PA, USA

problem #41

Jan 142018

Grand Cherokee

  • 44,000 miles
I was driving down my neighborhood street when the stability control indicator starting chiming that the system was turned off. My windshield wipers then turned on automatically and would not shut off, the headlight indicator turned as well. When I arrived home I let the Jeep sit for a little while until I restarted it. The same things happened except this time the ABS brakes warning lighted up as well as the check engine light.

- Jensen Beach, FL, USA

problem #40

Dec 052016

Grand Cherokee

  • 59,700 miles
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, Washington on Monday, December 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (ABS), electronic braking system (ebs), traction control.

- Maple Valley, WA, USA

problem #39

Oct 012017

Grand Cherokee

  • 44,000 miles
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.

- East Nassau, NY, USA

problem #38

Nov 272017

Grand Cherokee

  • 42,000 miles
I was driving down the street at about 35 mph when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that I can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when I was going less than 5 mph. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". notified the dealership and Jeep customer care about this and they informed me that they can fix this recall because my VIN is not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago I refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and I refuse to take that risk.

- Las Cruces, NM, USA

problem #37

Aug 222017

Grand Cherokee

  • 55,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving, the steering wheel jerked inadvertently. The contact heard a screeching noise coming from the wheels and the wheels began to adjust inadvertently. Also, the windshield wipers and the blinkers malfunctioned. The traction control activated and the steering wheel started to turn without warning. The contact stated that the check engine and traction control warning indicators illuminated. The vehicle was taken to pollard Jeep (located at 5075 East pearl pkwy, boulder, co 80301, (303) 447-8187) where it was diagnosed that the steering column control module needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V636000 (electronic stability control). The manufacturer was not notified of the failure. The approximate failure mileage was 55,000.

- Boulder, CO, USA

problem #36

Feb 102017

Grand Cherokee

  • 32,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 70 mph, the vehicle shut off, the steering wheel seized, and the power steering warning indicator failed to illuminate. The vehicle was towed to a dealer, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 32,000.

- Wilmington, NC, USA

problem #35

May 082016

Grand Cherokee

  • 40,000 miles
While vehicle was in motion on the highway the engine shut off. My wife was driving it with our 4 year old daughter in the backseat. At that time the vehicle lost power steering. She called me in a panic. I called the Jeep dealer who came and towed the vehicle in to the service department. The same thing happened while the Jeep was in the shop at California superstores in valencia, ca. They called me several times to come and pick the car up because they could not figure out what happened, but that there was not a "fix" for it. Due to concerns for my familys safety I refused to pick the car up and called Chrysler who told me not to pick the car up, that it was dangeous to drive it. The next weeki was again told to come and pick the car up, this time by both the dealer at California superstores, valencia, ca and by the corporate people at Chrysler, and told there was no fix for the problem. The car just randomly shuts off while driving it. I opened a claim withchrysler Corp. About the car stalling out but have not heard back about any fix or recall. The car is unsafe to drive and I am not receiving any help from the dealer or Chrysler Corp. I paid almost $38,000 for the car and do not even want to drive it or have my family in it due to the possibility that it could stall again (it has happened several times), the steering go out, and cause an accident harming us or other drivers on the roadways.

- Acton, CA, USA

problem #34

Apr 132016

Grand Cherokee

  • 31,000 miles
This morning while backing the vehicle out of my driveway onto the street, the steering locked and could not be turned at all. The car was at an angle to the curb on a 1-way city street, there were no obstructions. I struggled to turn the wheel at all when I put it back in drive. I switched from reverse to drive a few times trying to get out of the street and park. Finally, after struggling to turn the wheel even the tiniest bit, I put the transmission in park, shut the engine off, waited a few minutes and restarted it. The steering immediately freed up and I was able to drive to work. I reported it to the local dealer and they can't look at it until almost 24 hours after the incident occurred.

- Philadelphia, PA, USA

problem #33

Feb 192016

Grand Cherokee

  • 18,000 miles
The power steering fluid has dropped in my reservoir and has been dropping ever since I have owned this car. It has been topped off by the dealer on 3 occasions since I have owned this car. It has dropped to a level half way between the minimum and maximum marks on the reservoir mostly recently in less than 2000 miles. I have brought it to the attention of the dealer on five different occasions since I have owned this car(2.5 yrs) and all they say is they cannot find any leaks. The power steering system is a closed, pressurized system that should not leak at all. Chrysler Jeep has basically ignored my concerns, declined to look further into this problem and has closed my case on this matter. I have been told by a local auto service center that this is an on going problem with this engine(3.6L V-6 pentastar) in all Chrysler autos as they regularly need to top off the power steering fluid in all these cars. The car was stationary when the power steering fluid was checked and the fluid at normal operating temperature.

- Davidson, NC, USA

Read the next 20 complaints »

Not what you are looking for?