Started with the passenger belt first, then a year later the driver's side experienced the same defect. Tested the retraction system and that still works fine, but the belt gets pinched in the shoulder point due to a crack in the plastic material and prevents it from retracting. Jeep said they would not cover it and would cost us $1000.00 for parts and labor. We kept people out of the passenger seat after that seat belt broke, but now we can't even drive the Jeep safely until we find $500 to get at least the driver's side fixed.

Never had this problem in any of the Toyota's I've owned and I've put close to 200,000 miles on each one. Seat belts should out live the car. When you have a common problem with a safety feature like this, the manufacturer should be all over getting it fixed to avoid lawsuits, but clearly Jeep cares more about money in their pockets then they do for customer safety. Will be looking into a class action lawsuit to turn this problem into a recall, as that should have happened a long time ago.

I bought this Jeep used, from a Dealer for 24,000.00 bucks. 6 Months later the passengers side seat belt "sometimes" would not retract. Finally it stopped working. My WIFE can not ride with me, unless she's in the back seat. I took the Jeep to the dealer and was told that I need a new retractor assembly for the seat belt. It will cost me over $400.00 to fix THEIR problem. What an insult.

I would never recommend a GMC product ..... for those who are reading this.. Buy a Ford.. .life time warranty for a safety issue like this. Adding SALT to the wound.... they can't even tell me when a part for my Jeep will be available. This is outrageous. This is my 3rd Jeep and will be my last. Unfortunately my son just purchased a Jeep. I told him to sell it if he can. Cut your losses while you can. I asked the dealer "Who do I sue?" if we get into an accident because JEEP can't fix it..... obviously they threw their hands in the air.