CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
6 / 18
Injuries / Deaths:
3 / 0
Average Mileage:
17,771 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the 5 recall repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 04/10/15 updated 11/5/2015
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 14V634000 (electrical system). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was not made ware of the issue. The contact had not experienced a failure.
Since purchasing this vehicle in April of 2013 there have been six safety related recalls on the vehicle. The first two were quickly fixed. Since then, and over the last year we had accumulated an additional four recalls. Each comes with a warning from Chrysler that this is an "important safety recall notice." The recalls are as follows; sun visor wiring occupant restraint control module brake booster alternator we have made at least four trips into auto nation Chrysler Dodge Jeep in at 120 116th ave ne bellevue, wa 98004 to try and get these items fixed. Each time we are told the parts are not available and they have no estimate as to when the parts may be available. They have been pretty dismissive and do not seem to give the impression that they understand this is their responsibility to correct.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V643000 (air bags, seat belts); however, the part to do the repair was unavailable. The contact was concerned that the air bag would deploy in his face. The vehicle burned oil continuously and there was blue fumes coming from the rear of the vehicle. In addition, the horn sounded and the hood latch failed. The dealer repaired the vehicle. The brake master cylinder protective plate was repaired under NHTSA campaign notification P67. The fuel door mechanism was fractured and the dealer repaired the vehicle. The dip stick was not replaced. A grinder was marked for a new factory dip stick. The contact also stated that the dealer placed too much oil in the vehicle. When the vehicle was new with less than 200 miles, the instrument cluster failed and the contact could not see how fast the vehicle was driving. The vehicle was taken to the dealer who diagnosed a short circuit in the sun visor wiring. The vehicle was repaired. The contact also stated that the locks unlocked on their own. When the button was pushed on the key fob to open the rear tailgate, it would not respond. The manufacturer was not notified. The approximate failure mileage was 11,351.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 14V643000 (air bags, seat belts); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
- Far Rock Away, NY, USA
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The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V634000 (electrical system) and 14V643000 (air bags, seat belts) and stated that the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number: 14V643000 (air bags, seat belts), 14V634000 (electrical system). The dealer was unable to determine when the part would become available to schedule the recall repairs. The contact called the dealer for weeks and was not able to schedule an appointment for both recalls. The manufacturer was notified and was not able to provide a reasonable timeframe of when the recalls would be performed. The contact was not experiencing a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V634000 (air bags, seat belts) and 14V634000 (electrical system); however, the parts were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 3/31/15 updated 06/24/2015
I received a recall notice # P60/NHTSA 14V-634 regarding the alternator diode, which states that a failure could result in vehicle shutdown/and or underhood electrical fire, calls to car dealer & Chrysler group recall assistance center today, both state, parts not yet available, no information as to when parts will be available, but keep driving & paying for the car this is not an acceptable response, Chrysler needs to fix the problem or repurchase the vehicle.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an unknown speed, the vehicle stalled without warning. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 14V643000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was 800.
There are 3 recalls on our vehicle, the 1st one 5/14, we called our dealer to have fixed, they said they didn't have parts, still doesn't have them 9 months later, another one 8/14 for a sun visor lamp wiring, and another one for an occupant restraint control module.
The contact owns a 2014 Jeep Grand Cherokee. While driving 50 mph, the vehicle stalled without warning. The contact received notification of NHTSA campaign number: 14V634000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 1,000. Updated 3/12/15 updated 03/26/15
The contact owns a 2014 Jeep Grand Cherokee Laredo. The contact received notification of NHTSA campaign number: 14V634000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
This has been an ongoing issue since I purchased this vehicle new. Jeep/Chrysler has been unable to fix the problem along with many other major electrical system failures and glitches. The steering wheel controls will become in operable and the steering wheel heater will continue to heat up until it is so hot I am unable to hold the steering wheel. The only solution is to shut the vehicle down lock up and let it sit for a couple hours. Last evening when this issue occurred I decided to drive home, and grab my laser thermometer. Upon turning on the steering wheel heater it quickly heated up to 125 degrees. Then 142 degrees, then 150... the maximum temperature reading was 169 degrees at which point I shut the vehicle down. The american burn associations states that 3rd degree burns will occur to human skin with 5 seconds of exposure at 140 degrees, 2 seconds at 148 degrees and 1 second at 158 degrees. I have had the vehicle serviced multiple times for this issue with no repairs being conducted because they were unable to reproduce the issue nor find an error code. Jeeps typical "fix" for any electrical issue is to "flash" the uconnect system which to date has not resolved a single issue. I have requested on two different occasions that Jeep replace the vehicle due to chronic major electrical system failures. Jeep consistently states that there is nothing wrong with my vehicle. To date they have replaced nearly every module and the entire uconnect system (which controls every aspect of the vehicle including every safety system) with no success. At this point, I have experienced so many different electrical issues with the airbags and other major safety systems that I have no idea if they will actually work as intended. I will add that I have not experienced a single mechanical issue with this vehicle.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign numbers: 14V634000 (electrical system) and 14V643000 (electrical system). The contact stated that the parts were unavailable for the recall repairs. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Updated 02/24/15 updated 6/10/2015
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at approximately 55 mph, the instrument panel lights failed and the vehicle stalled. The vehicle was restarted after several attempts. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 17,000.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes and service brakes hydraulic), NHTSA campaign number: 14V643000 (air bags), and NHTSA campaign number: 14V391000 (electrical system) and stated that the parts were not available for several months. The dealer was unable to provide a specific date for when the parts would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V634000 (electrical system), and 14V643000 (air bags, seat belts); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign numbers: 14V643000 (air bags, seat belts) and 14V391000 (electrical system). The contact stated that the parts were unavailable. The dealer stated that only a limited amount of parts were available and placed the contact on a waiting list. The manufacturer was notified. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Middleborrow, MA, USA