CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
15 / 2
Injuries / Deaths:
4 / 0
Average Mileage:
12,379 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
N58 my Jeep did something weird on 4/21/2019 dash lights came on like ABS and traction control light was on in the dash but the push button light down below the heat buttons was also on. Also service 4 wheel drive was flashing on the dash along with the selector wheel on the left of the dash screen went to terrain mode all by it self.also on the screen it chimed 4 wheel drive unavailable. I was in drive and driving straight.
ABS and stability light came on while driving 45 mph also the dash says service four wheel drive it all happened at the same time I think it might be part of the ABS recall
The contact owns a 2014 Jeep Grand Cherokee. While driving out of the parking lot, the vehicle shut off and the insufficient battery charge indicator illuminated. The failure recurred and the vehicle was towed to ron carter Chrysler Jeep Dodge Ram of league city (281-668-5383, located at 3535 gulf fwy, dickinson, tx 77539). The dealer stated that the vehicle was included in NHTSA campaign numbers: 17V435000 (electrical system), 17V572000 (service brakes, service brakes, hydraulic), and 18V332000 (electrical system, vehicle speed control). The vehicle was kept at the shop for the recall repairs. Four days later, the dealer still had not completed the repair, stating that the gear was stuck in park. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 83,000. Parts distribution disconnect.
The brakes on our Grand Cherokee stopped working while in a parking garage. After getting the car towed back home the dealership said it was a failed brake booster. The issue I have with that is I had taken it in for the recall earlier in the year and it was supposedly taken care of. Either their interim fix did not work or they did not do anything when I took it in the first time. We were fortunate no one was hurt.
The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 55 mph, the brake booster failed. The contact stated that the brake pedal became stiff when depressed and the vehicle nearly failed to stop in heavy traffic. Afterwards, the contact heard a hissing noise inside the vehicle. Westbury Jeep Chrysler Dodge Ram (111 bond street, westbury, New York 11590, (516) 336-4788) was made aware of the failure and diagnosed that the power brake booster was faulty. The vehicle was repaired by removal and replacement of the power brake booster. The manufacturer was made aware of the failure and stated that there was no recall on the vehicle. In addition, the manufacturer stated that there was no warranty coverage on the vehicle. The failure mileage was 67,481. Updated 10/3/18
- Levittown, NY, USA
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My 2014 Jeep Grand Cherokee, shut down while I was driving in the issaquah fall city road. Steering wheels locked and brakes failed and everything shut down. I barely made it to the walgreens parking lot where the vehicle completely died to the point where even the keys wouldn't work. I barely made it alive. I am glad I didn't crash into anyone. I had to tow the vehicle later in the day to the dealership. They asked me to drop it off at their garage. Today they got back to me saying, there was an open recall on the vehicle and that caused the alternator to fail and shut down everything. They said because it's an open recall they would fix it themselves as it's covered under some warranty. But they also told me that there is an issue with some oil pressure sensor and the AWD system is stuck in AWD and they will have to fix it and have me a parts and labor charge of 2000 usd which I have to bear. Is this normal practice. I don't know how the AWD system suddenly got into this state. If it's a result of the alternator issue caused by the open recall, wouldn't they manufacturer/dealer have to bear it.. thanks !!
1 week after the dealership added the water shield to the brakes as required by the recall the brakes stopped working the first time you used them after starting the vehicle. We took it back and we're told it had nothing to do with the recall and the ebt pump needed replacing for $750. We took it to a different mechanic and found that the brake boosters were corroded and the ebt pump was fine. Corroded brake boosters is exactly what the recall was intended to prevent and we should not have had to pay for the work.
Driving on bridge, preparing to turn right on the I 15 highway in barstow all lights flashing on info panel. Jeep began to power surge up and down windshield wiper came on radio went off, power steering became hard to control no brakes, came to rolling stop at chevron gas lot lenwood road. Jeep did not restart. Dead ! very scary and dangerous situation. Could have had a serious accident with a commercial truck. Truck honked at me because I cut him off trying to get to a safe stoping location. My wife was with me and she believed we were going to die she said. I'm go inn to get rid of this Jeep. I no longer feel safe driving this vehicle.. my wife just read on the internet there are 12 recalls on the 2014 Jeep Grand Cherokee.
Had the brake booster recall replaced less than week ago now traction stability warning light along with brake light coming on and staying on when turning curve downhill. On highway speed down steep incline engaging brakes front brakes vibrate yet dealer said breaks ok.
The contact owns a 2014 Jeep Grand Cherokee. While driving 10 mph, the brake pedal was depressed, but the vehicle failed to respond. The vehicle slid and crashed into the passenger side corner panel of a 2009 Chevrolet truck. There were no injuries. The air bags did not deploy. There were no warning indicators illuminated. A police report was filed. The vehicle was taken to an independent mechanic where it was diagnosed that the brakes, sensor, and alternator needed to be replaced. The repairs were completed. The local dealer was not contacted. The manufacturer was notified and opened case number: 33977852. The manufacturer stated that they would not repair the vehicle because it was taken to an independent mechanic. The failure mileage was approximately 39,000. The VIN was not available.
In the process of parking at my sister's home, I took my foot off the accelerator and started to brake. The car did not slow down. I continued to brake, but the car kept going forward with increasing speed. I was able to steer and not hit parked cars, but went into the lawn hitting a set of contractor's scaffolding sending them flying into their house and patio. The car finally stopped on top of their well head, destroying the well cover as well as the protective pipe for the well head. Further internal damage was done to their well, as there was no running water in the house. A tow truck had to come to lift the car off the well head to avoid any further damage. I had been using the cruise control earlier in our trip, but it was not active at the time.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle made a squealing and whining noise and there was a burning odor underneath the hood. While driving approximately 35 mph, the ABS, power steering, and brake warning indicators illuminated. Also, the windshield wipers and other components began to malfunction. The contact parked and turned off the vehicle, but it failed to restart. The contact replaced the battery, which caused the vehicle to operate appropriately for a short period of time before the warning indicators illuminated again. The contact checked under the hood and noticed smoke coming from the alternator. The contact stated the alternator and battery failed and needed to be replaced. The vehicle was repaired. The contact called cary autopark Chrysler Jeep (400 auto park blvd, cary, North Carolina 27511, 888-923-9538) and was informed that the alternator and brakes failed. The dealer would not assist because the VIN was not included in a recall. The manufacturer was not made aware of the failure. The approximate failure mileage was 47,800.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair for months. The dealer (rockettown Chrysler Dodge Jeep Ram, 1221 N H St, lompoc, ca 93436, (805) 617-3000) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted to determine when the remedy and part would be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was slow to pick up speed when the accelerator pedal was depressed. Also, the vehicle was difficult to start. The battery was inspected by the contact and the driver, but the cause of the failure was undetermined. The vehicle was taken to the dealer (michiana Chrysler Dodge Jeep Ram Fiat, 120 w mckinley ave, mishawaka, in 46545, (574) 254-2010) where it was diagnosed that the ABS module prematurely melted and needed to be replaced. The dealer was unable to verify the cause of the failure and indicated that further diagnostic testing was required. The manufacturer issued three recalls on the brakes and five recalls for the electrical system. The failure was reported to the manufacturer to determine if they could determine the cause of the failure. The failure mileage was not available.
Brake booster in vehicle is prone to fail. Failure of brake booster component leads to total failure of the whole braking system. This can lead to unexpected accidents. My vehicle has been experiencing a squeak coming from the brake pedal when pressure is applied to the brakes. Brought it in to the dealership and they told me that the brake booster needs replacing. They told me that failure to replace part can lead to major safety issues.
Recall on Jeep alternator and brake booster water shield. My complaint is the length of time in getting the parts. The alternator went out and it has been sitting at the dealership for 11 days now and parts are still not released from Chrysler. They will not give me a rental. What is a person to do? except pay 800$ and then fight Chrysler to get my money back.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic) and 17V435000 (electrical system). The contact received the interim recall notice several months ago. The dealer (anchorage Chrysler Dodge Jeep Ram center, 2601 E 5th ave, anchorage, ak 99501, (907) 276-1331) was unable to verify when the remedy and parts would be supplied from the manufacturer. They estimated mid April of 2018. The interim recall notice did not give a specific date for when the remedy and repair part would become available. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect. VIN tool confirms parts not available.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (garden city Jeep Chrysler Dodge Ram srt, 283 N franklin St, hempstead, NY 11550) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated received notification of NHTSA campaign number: 17V572000 (service brakes). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (sherman Dodge Chrysler Jeep Ram, 7601 skokie blvd, skokie, il 60077, (866) 650-8000) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The VIN was unknown. The contact had not experienced a failure. VIN tool confirms parts not available.
On August 4, 2017 after starting my Jeep and driving away from parking space I had no brakes at all when trying to stop - fortunately I wasn't going more than 25 mph when I noticed the problem - I was able to coast into a curb and stop. There was no prior warning and no warning lights and the brakes seemed ok the night before when I parked the car. I had to have the car towed to a dealer where they charged me $718.54 to install a new power brake booster which they said was no longer under warranty. The Jeep had 42834 miles at the time. If this had happened on I-25 which is where I was heading I would not have been able to stop at all.
A D V E R T I S E M E N T S
- Park Rapids, MN, USA