CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

10.0

really awful
Crashes / Fires:
18 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
20,257 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee body / paint problems

body / paint problem

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2014 Jeep Grand Cherokee Owner Comments (Page 1 of 2)

problem #39

Jan 242018

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

I have owned 5 Jeep Cherokee and this has to be a lemon.I purchases it new. I have had many many recalls, most major. Recently I heard water splashing under the passenger seat, which resulted in water coming into the passenger side flooding the carpet. I was told that the box holding the battery was where the water was located. They have been working on it for two days and can not find where the water is entering. Now they are preparing to remove the trim for a possible location. They checked with my extended warranty company and they said this was not covered. I am afraid this issue will cause a fire in the vehicle since the water is entering the electrical system. I was told no recall from Chrysler addresses this major issue with Jeep, even though is is common. I am afraid to look at my bill if they ever find the leak. We have been having major rain here in Georgia this year and it is not used very much, so it was stationary when this happened. I was told this was a very difficult task to find where the water was entering the vehicle, and they had many Jeep vehicles with similar issues. I have no idea when I can get my vehicle back. I cannot upload photos as they have the vehicle.

- Bolingbroke, GA, USA

problem #38

Oct 012018

Grand Cherokee

  • miles
Hi, the leather on the dashboard is extremely crinkled from natural exposure to sunlight. Reading in forums, it seems this is a massive issue and no recall to fix the lining has been implemented.

- Flat Rock, MI, USA

problem #37

Sep 252018

Grand Cherokee

  • 90,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the leather on the dashboard was starting to bubble. The adhesive was not holding the material properly. There were no cracks in the dashboard and there were no air bag indicators illuminated. The separation of the leather on the dashboard created a glare on the windshield, which obstructed the contact's vision while driving. The vehicle was taken to schlossmann Dodge city Chrysler Jeep Ram Fiat (19100 w capitol dr, brookfield, wi 53045, (262) 790-9000) who stated that they did not see a recall and advised him to call the manufacturer. The manufacturer was contacted and restated that there was no recall for the failure. The failure mileage was 90,000.

- Brookfield, WI, USA

problem #36

Aug 052018

Grand Cherokee

  • 35,750 miles

A D V E R T I S E M E N T S

The chrome trim around the cup holder on the center console is de-laminating from the plastic and has created a sharp as a razor edge on the cup holder when you must insert your fingers and or had to grab your beverage while driving. The cut that I got was quite painful, and if traffic was worse I could have been distracted enough by the pain to get into an accident. I called Jeep customer care and they did not care. 34K miles on a 50K vehicle and it is falling apart.

- Fort Bragg, CA, USA

problem #35

Jan 052015

Grand Cherokee

  • 9,923 miles
Sunroof has failed 6 times and is now ready for it's 7th repair. The sunroof's automatic functions stop working so when it fails you have to push the close button repeatedly while the sunroof moves maybe 1/4" on each depression of the button. The dealer replaced the motor once and for the other 4 times I was told it needed to be calibrated. The last sunroof failure they went in and went through all of the electrical connectors and said they found some electrical wiring problems and fixed them. The sunroof failed again 2 weeks later. The airbag warning light, due to another electrical connector issue. The electronics in the vehicle malfunctions regularly which affect the radio controls, navigation, central locking, phone, and I get random erroneous errors on the dash display. The radio/navigation units have been replaced. The navigation screen locks up but the voice will continue to give you verbal instructions. If you manually lock the vehicle and start walking away the horn will beep twice and the vehicle will unlock like the keys have been locked in the car, even though they are in your hand. I was told you cannot use the lock buttons on your door to lock the vehicle. When you walk up to the car and grab the door handle to unlock the car it fails, and you have to grab the door handle all over repeatedly to get it to unlock. The dash display will give false messages while driving like already in desired gear and no one has touched the shifter. The voice will come on randomly and ask you what number you want to call, again no buttons nor the display have been touched. Error on display memory system, the programmed seat switches were replaced. Transmission issue, the module was replaced. Rear hatch failure, finally switch was replaced. Rear tail light lens replaced as it was full of water. Check engine light, faulty oil pressure switch. Engine vibration, bad ac comp.

- Rohnert Park, CA, USA

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problem #34

Jan 132018

Grand Cherokee

  • 52,000 miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the front dashboard had abnormal bubbles. The vehicle was taken to mitchell Chrysler Dodge Jeep Ram located at 123 plaza dr, enterprise, al where it was diagnosed that the model used a defective adhesive. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.

- Enterprise, AL, USA

problem #33

Jul 132016

Grand Cherokee

  • 50,750 miles

A D V E R T I S E M E N T S

Wife parking on 1st floor of parking structure in downtown green bay, wi July 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11K+ in damages to the truck and $40K+ in damages to the parking structure. There is a recall on the shift lever for the 2014 Jeep Grand Cherokee which is S27/whtsa 16V-240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.

- Green Bay, WI, USA

problem #32

Sep 092016

Grand Cherokee

  • 61,000 miles
I put the car into park, and as I was exiting the car, at a dead end road in my neighborhood, I realized that the car was going in reverse, as I was half in and half out of the car. The door knocked me to the ground, and the car almost ran over my foot. I got abrasions on several areas of my body, sprained my knee, elbow and my hand. My glasses also got ran over and were destroyed. The car kept going in reverse, and hit a chain link fence before I could run to catch up to it. The rear hatch door is all scratched, the window scratched, the left rear quarter panel is dented and scratched, inside the hatch on the left hand side of the frame is scratched and dented, the left rear light is broken. I called brown's Jeep in patchogue, NY after receiving this recall approx 8 weeks ago, to schedule an appointment to have the recall fixed, and was told by them that everyone was calling about that recall, and I'd have to be put on a waiting list for the recall. I haven't heard a word from them since. I feel as though Jeep should pay for all the repairs to my vehicle and fix the recall asap, as well as pay for new glasses for me, and give me a loaner car until the repairs are complete. I also think I should be compensated for getting banged up, although I didn't break any bones. It was very scary. I got a police report as well.

- Riverhead, NY, USA

problem #31

Jun 112016

Grand Cherokee

  • 36,000 miles
Pulled the vehicle into personal garage to change oil. Placed vehicle in park and exited the vehicle. The vehicle was not in park (electronic shifter) and the door hit the driver and then caught the cement wall of the garage causing the vehicle to stop. Caused $1200 worth of body damage to lower driver side door.

- Livermore, ME, USA

problem #30

Apr 162016

Grand Cherokee

  • 58,000 miles
I thought I put the car into park but when I stepped out the car rolled away and hit a palm tree. This caused body damage to my passenger fender and bumper. Also paint damage to most of the passenger side of the vehicle.

- Palm Bay, FL, USA

problem #29

Jul 162013

Grand Cherokee

  • 2,500 miles

A D V E R T I S E M E N T S

Double parked my vehicle in a busy urban retail commercial area in hoboken, NJ and left it running while I went into a store to pick something up quickly. When I returned the car was gone. It had backed itself up halfway down the block and turned into traffic, crossed 2 lanes of traffic and smashed into a car parked on the other side of the road. Caused minor damage to the rear quarterpanel. Could have run someone over, could have mowed down a bunch of kids, who knows!?! the electronic shifter in the Jeep should have been in park but was actually in neutral. Impossible to tell with no tactile feedback, all the gears feel the same to the touch.

- Jersey City, NJ, USA

problem #28

Jun 192016

Grand Cherokee

  • 31,600 miles
This morning, while traveling South bound on us 931 in kokomo, in my sunroof in my 2014 Jeep Grand Cherokee exploded. The glass shattered after making what sounded like a hand gun going off next to me. During my drive, all windows were up and the ac was on. There were no cracks in the glass before the "explosion."

- Russiaville, IN, USA

problem #27

Apr 152016

Grand Cherokee

  • 44,000 miles
Takata, on April 15, 2016 I had a head on collision with a 2004 Ford pick up truck on state highway 28 in seneca SC the Jeep was totally destroyed and I suffered multiple serious bodily injuries. The airbags did not deploy. If the airbags had deployed it would not have concluded in broken ribs, broken hand, multiple cuts and bruises and the loss of 90 % of my site. Even the state trooper said he had never witnessed such a travesty.

- Walhalla, SC, USA

problem #26

Dec 312015

Grand Cherokee

  • 28,514 miles
Vehicle recently purchased as certified pre-owned, bumper to bumper warranty, 28K miles: After driving vehicle less than 100 miles discovered the following defects: Radiator leaks power steering rack leaks loose object rolling back in forth inside driver's door panel vehicle being serviced by dealer under warranty, however I needed to pay for a rental for 1 week.

- Franklin, NJ, USA

problem #25

Aug 142015

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V393000 (structure) and 15V509000 (visibility); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Portland, CT, USA

problem #24

Nov 072015

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V393000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

- Williamson, GA, USA

problem #23

Apr 282014

Grand Cherokee

  • 48,000 miles
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at 40 mph, there was a complete loss of power. The failure occurred on two occasions. The vehicle was taken to the dealer but was unable to be diagnosed. The contact mentioned that the vehicle had the transmission replaced prior to the failure. The contact received notification of NHTSA campaign numbers: 15V393000(structure) and 15V509000 (visibility) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 48,000. Parts distribution disconnect. VIN tool confirms parts not available.

- Washington, NJ, USA

problem #22

Oct 292015

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V393000 (structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

- Bronx, NY, USA

problem #21

Oct 012015

Grand Cherokee

  • 24,000 miles
The collision avoidance system activates and slams on the brakes without cause while traveling forward which is startling and dangerous because I have been nearly rear ended by another driver for braking without cause. When parking the gear selector feels like it is in park it is actually in reverse or neutral. Brakes squeak and were wearing groves into rotors when vehicle was brand new. Also the front bumper has never fit correctly as well as the fender moldings peeling off. Very sad for a $55,000 vehicle.

- Port Saint Lucie, FL, USA

problem #20

Oct 212015

Grand Cherokee

  • 0 miles
The front driver's side window has two stress cracks that just appeared. There is not a impact marks or anything which would cause the glass to crack. They are two stress cracks due to cheap glass or design problems. Located many others online which have the same issue and Jeep will not warranty it.

- Carrollton, TX, USA

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