CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
52,567 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee accessories - interior problems

accessories - interior problem

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2014 Jeep Grand Cherokee Owner Comments

problem #6

May 062019

Grand Cherokee

  • 92,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Grand Cherokee. While driving 30 mph, the passenger seat head rest released forward. The vehicle was taken to larry H. miller Chrysler Jeep Dodge Ram riverdale (located at 1481 w riverdale rd, riverdale, ut 84405, (801) 528-7478) where it was diagnosed that the head rest and rear of the passenger seat needed to be replaced. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 92,000.

- South Weber, UT, USA

problem #5

Jul 032018

Grand Cherokee

  • 58,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving 10 to 15 mph, the driver's headrest air bag abruptly deployed. There were no injuries. The vehicle was taken to romano Chrysler Jeep (215 w genesee street, fayatteville, NY 13066, 315-637-3101) where it was diagnosed that the driver's headrest air bag needed to be reset. The vehicle was not repaired. The manufacturer was contacted and stated that there was no recall for the failure. The VIN was not available. The approximate failure mileage was 58,000.

- Fayettville, NY, USA

problem #4

Aug 152018

Grand Cherokee

  • 24,400 miles
Takata recall while driving my car doing 20 mph in normal driving conditions my passenger headrest deployed hitting an elderly passenger in the back of their head. Hurting them. The headrest deployed like an airbag. It was spring loaded. I called my dealer and they told me it was not covered under warranty and that there were no recalls. This is very unsafe and these headrests should not be in any vehicle at all. I fear now that while I'm driving that the driver side headrest will deployed for no reason and hurt me too while driving. This will cause serious injuries. Very upset

- Milford, CT, USA

problem #3

Jul 302018

Grand Cherokee

  • 69,000 miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Grand Cherokee. While driving 65 mph, the driver's side head restraint detached from the seat. There were no warning indicators illuminated. The contact called len stoler Chrysler Dodge and Jeep at (410) 876-8800 (located at 1001 baltimore blvd, westminster, md 21157) where an appointment was scheduled for diagnostic testing and repairs. The manufacturer was informed of the failure, but no assistance was offered. The failure mileage was 69,000.

- Middle River, MD, USA

problem #2

Jun 292018

Grand Cherokee 8-cyl

  • 50,000 miles
I was driving down the street after visiting a friend when I hit a hole in the street and heard this noise and looked over and the headrest had came apart went to the dealer and was told that they could not fix it because it was cosmetic.

- Tempe, AZ, USA

problem #1

Aug 082016

Grand Cherokee

  • 22,000 miles
The contact owns a 2014 Jeep Grand Cherokee. While driving approximately 35 mph, a loud noise occurred. The contact noticed that the passenger headrest air bag deployed without warning. The vehicle was taken to rydell Chrysler dealer (700 san fernando rd, san fernando, ca 91340, phone (866) 733-3506) where it was diagnosed that an electrical concern headrest restraint did not lock into place, and the front passenger seat headrest restraint needed to be replaced. The vehicle was repaired. In addition, while driving 65 mph, the engine warning indicator illuminated. The vehicle was taken to rydell Chrysler where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.

- Pacoima, CA, USA

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