I was about to start driving and the passenger head rest popped open. My husband looked into the matter and he found that it is a common occurrence for the head rests to "pop" open. The sound is very loud and scared me. I don't know what I would have done if I had been driving or if my child was in the seat when it happened. If it is so common, why hasn't this been recalled? upon further inspection, the plastic piece holding the thing together broke. We found out that this is common as well. This is very dangerous and should be addressed.

- Lawn, TX, USA

During the week of June 07, 2020 the front passenger side "active head restraint" system in the headrest popped open while the vehicle was unoccupied. Upon investigation the dealership notified us that a repair was performed under the recall for this vehicle in 2015. Given that the active head restraint system was activated while the vehicle was unoccupied and parked in our driveway, we feel unsafe utilizing the vehicle with the headrest installed on the drivers seat even though the recall work had supposedly been performed 5 years ago.

- Templeton, MA, USA

Sitting in restaurant parking lot 6-20-2020 when drivers side headrest blew apart striking driver in back of head.

- Jacksonville, AL, USA

Drivers side headrest safety feature deployed while vehicle was stationary and unoccupied.

- Gilbert, AZ, USA

2014 Jeep Grand Cherokee active headrest on passenger side deployed randomly without accident while the vehicle was in motion. I was making a right turn and had not hit any bumps. Thankfully, no one was sitting in the seat at the time, but I'm now worried the driver side headrest will deploy while I am driving.

- Johns Creek, GA, USA

My Jeep was sitting in the driveway when the headrest popped and broke. It is supposed to happen when you are in an accident to prevent whiplash.

- Bondurant, IA, USA

Driver side headrest popped open while vehicle unoccupied. Not a result of accident or other incident. No other information available.

- Murrells Inlet, SC, USA

The headrest active restraint on my Jeep driver side seat deployed for no reason. The clips that hold it in place broke off. The vehicle was running parked in a parking lot with no one sitting in the drivers side seat.

- Denver, CO, USA

I was driving about 10 miles per hour on dirt road when all of a sudden my active headrest soccer punched me in the back of my head for some unknown reason just out of the blue. I thought the chairs flew from my backseat to the front seat but I pulled over and my head rest exploded the cheap plastic pieces broke. I watched a youtube video on how to try and weld the plastic back together to temporarily fix it because I am not paying $700+ to the dealership to not fix it but replace it when the cheap plastic pieces will break again. Very disappointed that Jeep used cheap plastic on these active headrests there not cheap to replace. I've had my Jeep 3 years and have had several issues my Honda lasted 15 yrs+ with very minimal issues. Even when I was rear ended in 2018 my headrest didn't explode it did nothing. If this active head rest is considered a safety air bag it sure doesn't do its job.

- Las Vegas, NV, USA

Headrest malfunctioned while driving. I was hit in the back of the head and heard a loud "popping" noise. Almost wrecked my car while driving, and there were children on board. The headrest deployed as if there was an accident, but there was no accident. It was very dangerous.

- Dana Point, CA, USA

While driving down the highway the driver side head rest deployed.

- Bimble, KY, USA

We were driving home after a long shift at the hospital, and suddenly while we're driving down the highway going 70, the passenger side headrest just pops, caused us to swerve out of surprise. We took it into a dealership, and after working on it for a few minutes they said that a part had broken out of it which caused it to activate. Then they wanted to charge us for the part and labor when it's obviously a defect if the part just broke out of nowhere. I contacted Jeep customer service, and they said since I took it to the dealership first and they possibly broke it, there's nothing they could do. So pretty much they want us to pay for a safety defect in their products.

- Dallas, TX, USA

I just bought this car today and was about to drive out when I notice that the driver seat headrest has deployed, there was no impact on the car. I looked at the back of the headrest and notice the plastic hold the restraining pin is broken.

- The Woodlands, TX, USA

Driver's headrest deployed inadvertently while driving on highway. Deployment hit driver painfully, but no serious injuries. No apparent reason for the deployment.

- Big Stone Gap, VA, USA

While driving down the street, the passenger active headrest struck our passenger in the head. Not only did this cause physical pain, it is also alarming that the government has not issued a recall regarding this. A simple google search elicits hundreds of complaints, yet fca and Jeep have not been required to fix this. It's clear that our Jeep Grand Cherokee suffers from the very common problem of broken plastic which releases the active headrest. Utterly appalled that NHTSA and fca are aware of this extremely dangerous situation and yet choose to do nothing. Initial research is showing this will cost me over $600 to fix.

- Covington, LA, USA

Driver side front headrest exploded behind my head while driving on smooth straight city street at about 20 mph. Scared my wife and myself half to death not knowing what had just happened.

- Yuba City, CA, USA

Passenger seat headrest popped without warning or cause while cruising on a road at 45 miles per hour.

- Highlands Ranch, CO, USA

While the car was unoccupied/stationary, driver's headrest (active head restraint (ahr) system) unexpectedly deployed. Car was not involved in an accident, presenting a serious risk of driver distraction and potential head and neck injuries had someone been in the car driving.

- Jacksonville, FL, USA

As I was driving I heard a sound like I hit something, I got out of the car to see if I had but after I walked around the car and saw no damage or sign of damage I looked inside of the car and realize it was the passenger head rest the popped out of place.

- Orlando, FL, USA

The head rest on the drivers side of my 2014 Jeep Grand Cherokee deployed on its own when the vehicle was parked. My Jeep has never been in an accident. The head rest is protruding so much that it hurts my neck when I drive.

- Tampa, FL, USA