While driving my vehicle on an interstate, I felt something hit the back of my head against my hairclip. Once stopped at a light, I tried to adjust my power seat thinking that it had somehow readjusted itself (I have been waiting over 6 months for a new PCM and lots of little power gremlins have shown up with the engine and other systems). When that did not help the issue, I reached to my headrest to see if I could adjust it when I realized that it had popped open. There was no incident/accident to cause this.

- Oak Ridge, TN, USA

The driver's side headrest exploded forward when no one was in it. 10/12/21 the Jeep was taken to the Buffalo airport. Early Afternoon, 10/13/21 it was picked up. When the car was picked up, it was found with the headrest exploded. After close inspection of the car, no damage was found to indicate a collision had happened. The safety of others is an issue because it inhibits the driver from properly seeing the road after it exploded. The problem is being solved by our own mechanic. No inspection has been made by any authorities or insurance reps. No warning lights, messages or symptoms were observed before the headrest exploded. You can see pictures attached.

- Rochester, NY, USA

Driver head restraint for 2014 Jeep Grand Cherokee deployed while sitting at the airport between July 13, 2021 and July 18th 2021. Car was not in motion. Took car to Jeep dealership for inspection and replacement. It was determined by the dealership "Internal latch will not reset and hold properly". Head restraint was replaced with a new one. Mileage was 89,883. No warning messages or symptoms. Dealership stated they could not replace the passenger head restraint until it also "fails".

- Holly Springs, GA, USA

Upon performing a quick brake to avoid hitting a dog that ran into my neighborhood street the headrest on the passenger seat sprang out forward and will not reset into place even after pulling it back. It springs back out forward.

- Melbourne, FL, USA

driver seat heard rest deployed and cannot be reset. this almost caused a serious accident

- Carollton, MS, USA

Sitting in the driver seat parked. The active headrest suddenly deployed. No collision detetected and the latch is still holding the release pin in place, no chassis codes showing deployment. Upon furthur investigation the plastic brackets holding the pin on either side seemed to have broken as if the plastic had aged or was under to much stress. Thankfully i was leaning forward enough that it barely hit the back of my head and the cushioning absorbed much of the impact pressure.

- North Saint Paul, MN, USA

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving approximately 35 mph when the vehicle's driver seat headrest suddenly deployed. The contact had spoken to the dealer however the appointment for the repair had not occurred as of yet. The contact stated the driver received neck injuries however no medical attention was needed. The manufacturer was made aware of the failure and confirmed that there were no recalls on the vehicle. A case was opened regarding the matter. The approximate failure mileage was 147,000. Case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Solomons, MD, USA

Front passenger active headrestraint defective. Headrest activated erroneously when plastic brackets holding steel bar broke. This caused the headrest to forcefully extend/deploy forward. Driver side headrest was not affected. Steel bar remained captured in claw which would have released steel bar if vehicle should be rear ended thus causing active headrestraint to engage (note: vehicle was not hit in this case). Should this occur with passenger in seat or to driver side while vehicle in motion it can cause an accident or injury to seat occupant.

- Colorado Springs, CO, USA

While driving the drivers side headrest blew forward causing my head to violently push forward, contacted a dealership but no response as of yet.

- Juneau , WI, USA

May 3,2021 while driving on Route 93 south I drove over a rough patch on the road as soon as I felt the bump in the road I heard a very loud pop. I pulled into a gas station and inspected my car that's when I discovered the passenger headrest deployed, fortunatley I was alone at the time. No one was hurt.

- Spring Creek, NV, USA

UNKNOWN I was parked when out of no where i heard a poping noise and i lucky no to have my head on the head rest at the moment of it popping, till when i tried putting my head on it i felt something off and thats when i saw that the head rest poped. I was not in a crash i didnt not hit anyone or was hit by anyone as well just happened on its own.

- Rowland Heights , CA, USA

While driving, I heard a loud explosion, and my head/ neck jerked forward to the steering wheel. I immediately thought someone hit me from the back. My daughter in the passenger seat shouted, -??Are you Ok?-?? She told me that the back head rest exploded. I was shaking and tears filled my eyes as I pulled over to the side of the road. The driver-??s headrest deployed for NO reason! I was so lucky that this did not cause a major accident! That evening (and for the next 4-5 days), I had a headache and lower neck pain. Today, it still feels sore. Even though the dealer fixed it, the salesmanager could not confirm if the new head restraint had the same faulty parts inside. My daughter is 15 1/2-??She is scared to death of learning to drive in my Jeep. She witnessed the restraint deploying, and doesn-??t want that to happen to her. Me either! I have been a Jeep owner for 22 years. Sad to say that I might not be much longer :-/,

- San Jose, CA, USA

Driver-??s Car seat headrest pop out while running almost causing an accident.

- Hormigueros , PR, USA

The active head restraint on the passenger side deployed on its own with no outside influence

- New Brighton, MN, USA

The headrest on my 2014 jeep grand cherokee deployed on its own while driving. The headrest is pushed so forward that i am unable to drive my car safely.

- Denton , TX, USA

I was preparing to stop at a stop sign when I heard a pop/burst. It was startling. I thought some glass or something broke but couldn-??t see where. I looked over and I noticed my car seat headrest was open. Thank God no one was sitting there. And no one has for months now. So I-??m unsure why it would have done that.

- Cincinnati, OH, USA

While driving with my husband and me sitting in the passenger seat the passenger head rest deployed hitting me in the back of my head

- Tucson, AZ, USA

The headrest of the passenger seat popped out (like an explosion). I understand there are several investigations and was wondering if this is something that the company will replace for free?

- Raleigh , NC, USA

Passenger headrest deployed without accident and struck passenger in the back of the head with a great deal of force.

- Gilbert , AZ, USA

While driving the headrest deployed and hit me in back of head.

- Pendleton, IN, USA