On October 15, 2014 I took my 2013 Jeep Grand Cherokee to moore auto group 8590 West bell road peoria, AZ to address recall (P36 sun visor wiring). The recall states; the sun visor vanity lamp wiring on your vehicle may experience a high resistance short after a service repair to the sun visor, headliner or while gaining access above the headliner. This may result in an inoperative vanity lamp and increase risk of fire. On February 4, 2015 while parked, engine not running, locked and unoccupied, in a grocery store parking lot, the car erupted in flames. The source of ignition was a short in the wiring above the headliner at the passenger side sun visor. I believe that in the interest of safety, any and all owners of vehicles that had this recall maintenance performed at moore auto group be advised to return for reinspection.

- Glendale, AZ, USA

During the year (2014), I have received two separate safety recall notices from Chrysler. When I received the first recall notice (P14/NHTSA 14V-154 brake booster), I called my local dealer (carson Dodge/Jeep) and was told by the service manager that they did not yet have the parts to perform the safety recall, so it did not make sense to perform the inspection. The service manager said they would "put me on the list" and would call me when the parts were available. Several months later, I got the second safety recall (P36/NHTSA 14V-391 sun visor wiring). I called carson Dodge/Jeep again. They still did not have the parts for the brake booster recall and it "didn't make sense to bring my Jeep in to them until they could perform the inspection for both safety recalls". the service manager said they would "put me on the list" and would call me when the parts were available. It is now the end of the year, carson Dodge/Jeep has not called me to perform either of the safety recall inspections and I feel like I'm getting jerked around. As these safety recall notices from Chrysler are not dated, I cannot be sure of the exact month/date they were received. As important as these documents are, they should be dated.

- Gardnerville, NV, USA

I have gotten two safety recalls from Jeep. The first one is P14/NHTSA 14V-154 ( brake booster may prematurely corrode) and the second is P36/NHTSA 14V-391 ( sun visor vanity lamp may experience high resistance short). I have called several dealerships to try to get my car in for them to check and have either been told they don't have the part or are "too busy to service my car". I was even told at helfman Dodge Chrysler Jeep and Ram in houston (713)533-6100 that they couldn't service my car because they were too busy and under staffed and then the man said " I don't mean to be rude, but it's true". my service engine soon light also came on at one point and they said they couldn't take my car in. I am very frustrated with Jeep's costumer service. I also called the dealership I bought my car from (auto nation) Chrysler Jeep and Dodge in spring, Texas three times and never received a phone call back after leaving three messages with the service operator. I was told to file a compliant on this website if the recalls were not taken care of within a reasonable time. Thank you for your time.

- Houston , TX, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the window lock feature on the front driver's window locked the rear driver and passenger side windows but did not lock the front passenger side window. The vehicle was taken to dealer, who stated that the component was operating as designed. The manufacturer was made aware of the issue. The failure mileage was 50. The current mileage was 6,000. Updated 7/10/13

- Katy , TX, USA