Took the Jeep for recall repairs today and discovered the TSB does not authorize dealer repair unless car is under warranty. I have 13k on my Jeep and both rear shocks began weeping in accordance with the TSB. This is not acceptable for a 3 year,11 month old car with so few miles to weep oil from shocks which will eventually require replacement at the cost of the customer. My bad since I thought 3 years, 30,000 miles meant the year of the vehicle but it actually means when you take delivery. Of course I am not having the dealer do the work as they would charge $600-700. I will ask my brother or friend with a Jeep who lifted it himself and then ask if him and I could do the work together.
Update from Dec 12, 2016: UPDATE:
Cannot find these shocks anywhere. Independent installers do not want to touch this suspension or have no experience with them and are leery. All dealers are out of stock for the most recently engineered version so owners are expected to drive their vehicles with failing shocks. The Service Rep told me it shouldn't impact the vehicle performance or air suspension functioning at all. It already is causing stiff response (the shock has leaked all it's fluid and soon will not move at all) and longer braking times. Only a matter of time before the tie rods and other bits break under the strain of no shock.
Finally ordered them via a MOPAR parts place in Arizona and have scheduled to have them replaced on my dime Dec. 22. Cost of shocks is $161 (with Fed Ex ground shipping), and dealer labor is $330. There is no way that my 4 year old 12,900 mile Jeep should have failing shocks. I'm saving receipts in the event this becomes a recall Jeep would have to reimburse my expenses for the install. In the meantime, lots of Grand Cherokee owners are without options to safely drive their vehicles.
When I first got it, within a month, I had to replace both back shocks. Now one has gone out again. I am not doing anything out of the ordinary with the vehicle. Very rarely even on a dirt road.
- aco,
Grand Junction, CO, US
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A D V E R T I S E M E N T S
Took the Jeep for recall repairs today and discovered the TSB does not authorize dealer repair unless car is under warranty. I have 13k on my Jeep and both rear shocks began weeping in accordance with the TSB. This is not acceptable for a 3 year,11 month old car with so few miles to weep oil from shocks which will eventually require replacement at the cost of the customer. My bad since I thought 3 years, 30,000 miles meant the year of the vehicle but it actually means when you take delivery. Of course I am not having the dealer do the work as they would charge $600-700. I will ask my brother or friend with a Jeep who lifted it himself and then ask if him and I could do the work together.
Update from Dec 12, 2016: UPDATE:
Cannot find these shocks anywhere. Independent installers do not want to touch this suspension or have no experience with them and are leery. All dealers are out of stock for the most recently engineered version so owners are expected to drive their vehicles with failing shocks. The Service Rep told me it shouldn't impact the vehicle performance or air suspension functioning at all. It already is causing stiff response (the shock has leaked all it's fluid and soon will not move at all) and longer braking times. Only a matter of time before the tie rods and other bits break under the strain of no shock.
Finally ordered them via a MOPAR parts place in Arizona and have scheduled to have them replaced on my dime Dec. 22. Cost of shocks is $161 (with Fed Ex ground shipping), and dealer labor is $330. There is no way that my 4 year old 12,900 mile Jeep should have failing shocks. I'm saving receipts in the event this becomes a recall Jeep would have to reimburse my expenses for the install. In the meantime, lots of Grand Cherokee owners are without options to safely drive their vehicles.
- Lisa F., Alexandria, VA, US