This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were traveling at approx 75 mph on [XXX] in Georgia when the Jeep completely stopped and shut off - lost all power and we had to coast to the shoulder. Thankfully no one was close behind us. The power steering went out and we could not start it back up. We had to get it towed twice to a Jeep dealership for diagnosis. Was told the fuel pump relay needed to be replaced bc of active recall, but that also both fuel pumps had to be replaced. Said that those are the reasons why Jeep wouldn't run. Called Jeep Customer Care and was advised to have the dealership repair, pay for the fuel pumps and then turn in cost under Case #[XXX] and they would reimburse for the parts and labor of the fuel pumps. The cost totaled over $3000 for the 2 pumps and labor and it could take 2 weeks. Told the dealer that we live in Virginia and asked for a loaner or rental car. They said they can't provide either. So we had to rent a car and drive back to Virginia. Then had to rent a car to drive back to Georgia to pick up the Jeep. The Service Rep was not very helpful and was actually very rude along with the service tech who did the repairs. He purposely wrote on our paperwork that the fuel pumps didn't go bad bc of the fuel pump relay so that we would not get reimbursed. But research shows that the faulty fuel pump relay does indeed damage the fuel pumps. After spending over $4k between repairs and additional costs caused by this recall issue, I filed the claim as I was told to do through Jeep Customer Care. They denied it saying that since the service tech specifically wrote that it wasn't the fault of the recalled part, they weren't going to pay it. We were told to have the dealer replace the pumps which we could have done ourselves had we known they would deny our claim. We did what Jeep Customer Care told us to and then they denied our claim anyway. We could have been seriously hurt and this wasn't the first time the Jeep had done this. They refuse to respond to my emails now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI
Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 MPH. Initially stalled December 25, 2022 while driving home on Christmas Day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1.5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.
The battery failed in my vehicle after receiving recall repairs at the service department. The dealership stated that the malfunction happened after first installing a new alternator which was a bad part and shut the vehicle pcm down and they had to replace those components but won-??t give me a new battery after stating that it was there mistake but battery-??s aren-??t cover under warranty components if damaged while repairing other components inside the vehicle. I have contacted the manufacturer and filled out a report for the components and complaints I have experienced with my vehicle in this service dealership. I need help and I have the documents showing that nothing was wrong with any component of my electrical system prior to them supposedly repairing the manufacture safety recalls.
Alternator, Fuel Pump, and Brake Booster Water Shield all recall parts were supposed to be repaired at the Jeep service department on June 18 entered in to service department on June 12, 2023 and ready for pick up on June 19, 2023. The service department informed me that after installing the new parts that they shutdown the PCM had to be replace. After picking vehicle up from the Jeep service department the car shut down on the freeway which it stalled in the middle of the busy freeway which could have resulted in death which is a safety concern. After vehicle was safely pushed to side of road the vehicle was towed to home. I called the dealership next morning they informed me that I would have to repay for another tow back to the dealership to see what the problem was but I had to wait for an open appointment for this service so waited and finally the service department stated that I could send the vehicle back to service now on July 05, 2023 after week of calling and not getting an appointment. As indicated on the receipt from the Jeep service department on June 19, 2023 the vehicle failed because of recall parts failing. Now the second time the vehicle is in service the Jeep service department indicated that the recall parts failed again and now they don-??t know what-??s wrong with the vehicle at this point and they are trying to find remedies such as making me pay for a new TIPM that was damaged from the burnt out recall parts after being fixed. The vehicle is still not operational and no loaner vehicle was offered to me since this is my second time experiencing the same issues from the recalls that supposed to have been fixed which can put me and my family in danger without a proper solution or remedy.
- Detroit, MI, USA
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Recall 19V-813 was initiated on November 14th, 2019. It is now May 17th, 2023 and the manufacture still is OUT OF STOCK on this part needed to remedy the situation. I'm reporting this because it states if the mfg. cannot remedy in a reasonable amount of time to report it to NHTSA which is what I'm doing. If something happens regarding safety everyone is now on notice that it's unacceptable to be backordered for a recall part for 4 years.
I have had an open recall on my jeep since November 2019. I have called into both of the local jeep dealerships in the area for help with the open recall and was told that they do not have the parts needed to repair the recall. I asked what my next best steps were because this is a safety hazard and based on the recall details, could result in the car coming to a stop while I-??m driving without any notice which could lead to an accident or could potentially be fatal. I was told they have no timeframe on when they will be getting in the needed parts and that it could be months. I asked for a rental and was told they do not offer this service even in situations like this. I-??ve been driving in fear since learning of the recall and am hoping you can help me with a resolution.
Prior to bringing our Grand Cherokee (GC) to the dealer to fix the apply the fix for the fuel pump relay recall, the GC stalled once every one or two months. After dealer applied the solution to the fuel pump relay recall, GC stalls almost daily and sometimes more than once daily. Usually, the GC starts just fine. During the first drive of the day, as we take our foot off the gas, the GC stalls. This is dangerous and life-threatening because the stall has occurred on busy streets and on the highway. ATTACHMENT: I took a look a the external relay that the dealer installed. I'm suspicious about the relay. I looked the relay part number online and found that the relay was commonly used for another application and not for fuel pumps. Please check the relay part number in the attachment and verify that this is the correct relay for this fuel pump relay recall.
Yes the Jeep developed a stall while going down the highway then would crank and run for 3 or seconds and die again and that-??s all it would do. Check engine light comes on as well as the lighting bolt on dash. I believe the fuel pump is part of the problem seeing how at a qt tank of gas it will die and only run when more gas is added but also the body control module cause it keeps throwing diff codes after I fix the issues. As well as the way it cranks n dies like security issue. This is very common for jeeps everywhere
The vehicle (2013 GC Trailhawk ) engine stalls while driving. The electrical remains on but engine oil error comes on and I can feel there is missing as if engine is not getting enough fuel, there is no power when you accelerate and the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to my Jeep dealer (John Hughes, Perth, Australia ) and they too claimed to have never heard of this issue. Fuel pump relay was already repalced some time back. The issue continues and they claim they cannot figure out the problem. The engine will re-start after about 10 minutes powered off and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over six months for me with the stalling becoming more frequent.- Perth, WA, Austalia This has happened 5 times now in the last 6 months.
Truck wouldn-??t start found a recall for my vehicle took to dealer for recall recall is for wiring harness to fuel pump and if fuel pump fails it-??s suppose to be covered under the recall dealer saying otherwise that I have to pay
I cannot get this fixed. I have been 30th on the list since January and the dealer tells me they only get 1 part every so often. I have this vehicle parked as I refuse to drive since there is a recall. I need help getting the fuel pump component to the Pueblo, CO jeep dealer so I can get my care fixed.
Went into dealership to address fuel pump recall v62. 3rd instance since 2013. Car would not start at pickup after recall was performed. Still same issue with fuel pump relay failure that results in a no-start condition if not running. Dealership rechecked work performed and started car after multiple starts. On the drive home car stalled in right hand turn at 30mph or less.
My Jeep Grand Cherokee. Tends to stall a lot when starting it up, it makes this loud cranking noise and take about 5-10 seconds to top. Also whenever I'm making sharp turns the Jeep feels like it's losing power and I have to push down on the break and start over. Also my forward warning collision and acc off is on dash board. Brake symbols along with traction off now pops up on the dash board. It's been over a year since I received the letter and I'm concerned due to safety issues it may cause. (also the start delay and car slowing down have been going on since I purchased the Jeep )
Recall V62/NHTSA 19V-813. Fuel pump relay recall. Responded to the recall and a new wiring harness was installed. This has not fixed the problem. While stationary, vehicle has false starts almost on a daily basis. By false I mean car will crank but does not start. At times while in motion, vehicle will run sluggish and check engine light comes on. This is the second replacement harness installed.
I have requested assistance from 2 dealerships and I have been told Jeep is only sending 1 per week to dealerships and the list to get it fixed is very long and they do not know when I can get if fixed. This is a safety recall and I am very worried about my Jeep.
Jeep and fca refuse to fix the fuel pump relay on my Jeep. They claim they only get one part per month and cannot fix my Jeep. I have called 5 different Jeep dealerships and fca us corporate office and was told the same thing. How is this legal? they won't even tell me the name of the part so I can replace it myself. I have been trying ti get it replaced for half a year.
The car has shut off while driving due to the fuel pump relay issue. We have taken it in to the dealership to repair; however, they state it could take a year or more due to limited supply of the parts required. The car is inoperable, but Chrysler is refusing to provide a rental car or offer a reasonable purchase price. Please help or let me know who can!
Recalls 19V-913 and 15V-115 around the 28th day of December, 2020, I was in public street on my way to my mother's home at night in my vehicle. The vehicle began to slow down. I began to push the engine pedal and it didn't reacted. It was difficult to push the break. I was near the entrance of the community gate and, because I was driving slowly, I was able to put the car on neutro and managed to enter the community and left the car inside the gate community because was not able to reach my mother's house. It was very scary and dangerous situation, because I could have been hit by a car by the sudden slowing of car velocity and while turning left to the community gate in neutro. Called Chrysler dealer to inform them that the same stalling situation that occurred the several times they inspected my car for previously, happened again. They told me that the soonest appointment they can give me is in the 18th of January of 2021. The car is stationed waiting to be towed to the dealer. This would be at least the 6th time the car had this problem, and the third that I have to tow it. The first time the car was towed was in April of 2018; that time they replace the fuel pump/module. In September of 2018, the external fuel pump relay was replaced. The car was brought to the dealer again in March and November of 2019 for the same problem but they alleged nothing was found. The last time was in the 11th of August of 2020, when the car was towed to the dealer because it stalled and could not be turn on; the fuel pump relay control circuit overlay harness was replaced, (according to work order). Just after four months, the car stalled while moving in the middle of a transited public street at night. This happened previously, but the car manage to recover quickly while driving. This is why I began to drive slowly. More than two years and still the safety issue persists. (recall related incident)
A D V E R T I S E M E N T S
- Murrells Inlet, SC, USA