This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving my car on the highway the battery light came on. After a few minutes all of the other lights, seatbelt, engine, etc. Started to flash. Then my air conditioning turned off, my brakes stopped working and my power steering went out. Luckily I was pulling off of an exit. After finding out that there were 5 recalls, I took the Jeep to a dealership to have them fix it. I picked it up a few days later after they said it was ready. The day after picking it up...I was again driving down the highway and the Jeep did the exact same thing!!! again luckily I knew the signs and pulled over quickly but still lost control of the vehicle because power steering and brakes went out.
March 2020, I went to a Chrysler dealership to have a recall repaired on my 2013 Jeep Grand Cherokee, due to issue with my car starting. I contacted mopar regarding the procedure to repair the fuel pump relay recall. I was advised no parts were available yet, and the dealership should use a replacement part to temporarily repair the recall. Recall V62 was repaired, along with 2 other recalls, stated by the service department in March 2020. June 8, 2020 my vehicle stalled while driving, I immediately informed the dealership, and I was told the repair never was completed. After speaking with mopar and representatives at the dealership, the dealership failed to submit the correct documentation to mopar, also gave me misinformation, and the temporary fix failed. The vehicle had been hesitating to start after several times for a week and a half. The vehicle then shut off at a stop light. I was able to start the car after several attempts, and it then stalled while driving in a busy area on June 8, 2020. I contacted and opened a case through mopar regarding the recall procedures after my car has stalled, and there is still no resolution to fix the vehicle. The representative informed me to "drive safe" and unfortunately there was no solution or timeline for the final recall repair. The representative stated that until my car has further issues, I would not be able to get a case manager. This policy is hazardous and causing a safety issue to me due to the already failed attempt to repair the recall, and no immediate or foreseeable resolution to the problem.
There is a long standing recall on the subject vehicle fuel pump relay. However, Jeep is unable to supply a suitable replacement part. Unanticipated failure of this part can lead to immediate engine stoppage. Fca is unable to give a date when the replacement may be available. The consumer stated the steering column, windshield wipers, air suspension compressor, turn signals, and blind spot warning all failed. The check engine light and traction control light were illuminated. The information screen between tach and speedometer were locked into only one mode.
My wife 'kendra' was driving the said vehicle which is her every day vehicle to a doctors appointment on Feb. 7, 2020 and the fuel pump relay switch shut the fuel off causing 5he vehicle to stall as wife was attempting to drive through a 6 lane busy intersection. Wife was terrified because she couldn't maneuver vehicle to safety leaving her stuck with cars traveling at 45-50 mph through the intersection and she couldn't safely exit the vehicle. She called me for help and as I was on the phone with her two barely missed her with screeching brakes and her screaming. I was 2 minutes from her and as I was approaching the vehicle started. We brought the vehicle home and I immediately called Chrysler about the issue because I had already attempted to get the recall fixed but they (rockwall Dodge) said the recall part isn't available prior to this incident. Chrysler said I could take the vehicle to rockwall Dodge where they could do a 'temporary' fix, whatever that is. That was Feb 7 2020 and I'm in a rental with no fix or 'temporary' fix, that I call bs. This very dangerous for vehicle owners and may cause a death or serious injury to motorists. My wife has to drive over a 4 mile bridge 4 lanes East and 4 lanes West with only an outside shoulder between rowlett and rockwall tx with speed that vary between 70-90 mph, if it was to stall there she's very likely to be hurt bad or killed. To this date no 'temporary' fix and now Chrysler and rockwall Dodge are trying to make me pay for a rental. Please put pressure on them to resolve this before there is loss of life.
- Rowlett, TX, USA
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The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while driving 70 mph, the RPM revved up however, the vehicle started to decelerate. The contact stated no warning light was illuminated. The contact would stop the vehicle and restart the vehicle however, the failure recurred. The vehicle was taken to larry H. miller casa Chrysler Jeep located at (9733 coors blvd nw, albuquerque, nm 87114), who the contact stated exceeded a reasonable amount of time for the recall repair. The manufacturer had not been informed of failure. Parts distribution disconnect. The failure mileage was 60,000. (recall related incident)
My 2013 Jeep Grand Cherokee Laredo 4X4 has randomly but continuously stalled or hasn't started up successfully for the past year that I have owned it. This has caused much stress, anxiety, and inconvenience for me, my wife and young daughter. We live with the constant fear of being left stranded throughout or own city or worst yet stranded out of town during family road trips. This is completely unacceptable and undesirable as loyal Jeep vehicle owners of several different Jeep models including two Jeep patriots and one Jeep Liberty. This past Friday I was unable to start up my Jeep to go to work and was left stranded in my garage. I had to miss work that day and have the Jeep towed to a local authorized dealership where it is still parked four days later unable to start up and is undiagnosed or repaired. This is causing me and my family much financial hardship due to my wife and I having to alternate missing work or trying to borrow a spare vehicle from other family members. I hope to have a remedy as soon as possible by the manufacturer as this issue and subsequent recall has been in effect since last year 2019. I hope that this complaint does not fall on deaf ears and that a solution is developed and provided to me and my family right away.
Fuel pump delay. Car acts in start mood but does not do complete start. Delayed mood. This happens in park mood. Has not happened while I'm driving... yet. When will a repair become available?
My vehicle is already part of a recall issued 11/14/2019. The company still has no repair for this recall, I have a hard time figuring out how this is reasonable for a company to take this long to solve a problem do I have any recourse in this issue? (recall related incident)
A fuel pump relay failure can result in a stall condition if the vehicle is running or a no-start condition if not running. I use currently my car for works matter. I was very kind and I am very afraid to use the car and this prevented me from being late in my personal affairs ann I am emotionally affected because up to the mopars does not have solution.
My 2013 Grand Cherokee has had the stalling issue since I bought it in Dec. 2016. In 2017 after replacing tipm & fuel-pump at our expense, vehicle continued to stall & neither Jeep nor the dealership would do anything other than change the part. We filed with ncds, & the arbitrator did not pursue the case & Chrysler responded that the vehicle was 'operating as intended'. I have electronic copies of those documents. Since the official recall was issued, my car has been in the shop 3-4 times & continues to shut off multiple times daily or every other day. It failed & would not start Dec. 2019 so I took it in & got it back a week later. They claimed my battery was dead & would not hold charge. However, the day before it wouldn't start, I'd driven it back from dallas to lafayette, la w no stall. I'd also driven it around the morning it stopped working so I am not understanding that, but paid for the repairs & a couple weeks later, it failed again. It's my understanding the fuel pump has been replaced twice since my visit in December. I took it in on Jan. 20th for the stalling & got it back on the 21st in the afternoon. Less than 24 hrs later, it stalled again. I called the dealership all last week to report the daily stalls & went back in this past Monday, the 27th, after they did not return my calls to schedule an appointment. It stalled there in the dealership parking lot, & they got a tech to run the codes & it came back as the recall part. Then they ran specific diagnostics per fca's request & said they couldn't duplicate it. Since Monday, it has stalled twice so far today, on Wednesday. The car has stalled while idling with my foot on the brake, while driving it, and upon start it will immediately die after cranking up. The issue is intermittent & poses a huge safety risk for myself & others when it stalls in-operation.
I had the original recall done for the fuel pump relay, after just over 2 years it stopped working and when it doesn't work the car can't start. They told me that I had the recall done and it was more than 2 years, I was no longer covered. I have replaced it twice already since then. I just received a letter from Jeep and they have put a second recall on this part. However they don't have the part which is about $10 and the car will not start without it. I called the dealership and main company and was told if I have a problem starting or stall while driving I am to have it towed to the nearest dealership and they will look at it and evaluate the problem and if the relay is the problem they will repair it with an over the counter part and will call me when the dealership part comes in. I asked how long it would take to evaluate my car if it was towed in to be fixed. No one could give me an answer. Only saying once they look at it and figure out the problem then I would be notified. Here is a quote from the letter they sent me ' a vehicle engine stall while driving can cause a vehicle crash without prior warning '. so my question is, is this car safe to drive as is, and if not what are my choices. They have no answer for this. I am informing you of this problem, they didn't offer a rental car when I said what do I do with this situation. A $10 part and they don't have any, I keep 2 replacements in the glove box in case my car doesn't start but I didn't know the car can just stall while driving. That is very dangerous for everyone that owns one of these vehicles and the cars around them. It's a disgrace and I think they knew about this problem and didn't prepare to have the parts ready for this problem. I just hope no one dies (recall related incident)
Vehicle would not start on 06 Dec 2019; was attempting to start but kept making sputtering and scratching noises. Ac power works. Towed to dealership and decoded as a fuel pump relay (as stated in recall we just received!!) dealership refused to fix per recall.
I was driving on the capital beltway 495 in Maryland when all the lights in my car came on and then turned off. After that my car completely stopped accelerating, my check engine light came on as well as the ABS light and a lightning bolt light where my speed is displayed started flashing. I was able to get to the shoulder of the road after almost getting rear ended. When I tried to turn my car back on all of the lights kept flashing and the engine wouldn't turn over. After about 30 minutes all the lights went out and my car was finally able to start. Off and on my car keeps telling my to check my gas cap even though I've replaced it and it's always on there tightly.
Tried to start my Jeep it wouldn't start. I used the push button. I waited a few hrs and tried again. Same issue. Tried my remote start. Started up. Next day used the push start, started up no problem, on the highway (95) the truck was hesitating when going up an incline. Next day push start won't work, the engine would turn over as usual but wouldn't start. Remote start and it started up. Son took it and put it on the diagnosis machine and said there weren't any codes. Researching a hard starting problem I've read tons of posts very similar to what I have experienced. I called the dealer to make an appointment. Asked could it possibly be the same issue that my truck was re called on already. He said might be R09 fuel relay recall, timp problem, (recall was a temporary solution to install a fuel pump harness bypass so that the fuel pump turns off) but that if it is, the dealer said they already replaced that and will not do again unless it is pd for, after they put the Jeep on their diagnosis machine at $175 per hr. So after they completed the 9th recall I pick up my Jeep with hopes that I could do more research. I also called Jeep. The lady was very nice but they will do nothing except add my complaint to their system. I found out that many people had the same problem as I do! Jeep/Chrysler have put faulty timp in these cars and do not want to put a recall out on them. Many cars with my model have had the same complaints. The faulty timp has the fuel pump running constantly which drains the battery it runs when the car is off. Now if I 'try' to start the vehicle it smells like something is burning. After researching this problem I found the issue to be a timp problem and now am aware that I am not alone. There are hundreds if not more Jeep owners that are having the same issue.
About a month ago from this date, I remote started the vehicle before leaving my home, opened the house door and it wasnt running. I entered the vehicle and tried to start it with the key fob. Nothing happened other than the vehicle turning over without starting. Been this way since. It will start after many, many attempts by turning the key and eventually starting. There is no fuel pump noise when the key is cycled numerous time from acc to on position.
I had a recall on the fuel pump relay, I had it fixed on February 24,2015, today I had to replace it again, my car stalled 2X while driving, it also wouldn't start several times, would crank but not start. I called mopar and went to Jeep dealership and both refused to replace for free. I keep a spare with me now in case I have the same problem again. I don't want to be stuck in no mans land late at night. I have aaa also. I just hope this isn't going to be a constant problem the consumer stated the there was recall on the vehicle, but the part was unavailable. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall.
Car shut down/would only crank would not start. No fuel to engine. Car shut down at street light. Tapped on relays in relay box under hood the vehicle started.
A D V E R T I S E M E N T S
- Durham, NC, USA