The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 10 MPH, the vehicle started shuddering. The check engine warning light illuminated. The contact was able to drive to the nearby residence. The contact stated that her husband used an OBD reader to diagnose the vehicle and determined that cylinder #5 was misfiring. The contact stated that her husband replaced the fuel pump relay. The contact stated that after replacing the fuel pump relay, the OBD reader indicated that cylinder #7 was misfiring. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

- Medford, MA, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17E061000 (Engine and Engine Cooling) however, the part to do the recall was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Topfield, MA, USA

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that he received a second recall notification. The dealer stated that the heat shield needed to be repaired. The manufacturer was not notified. The NHTSA campaign numbers listed in the first and second recall notifications were unknown. The contact had not experienced a failure.

- Wichita Falls, TX, USA