This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 MPH. Initially stalled December 25, 2022 while driving home on Christmas Day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1.5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.
In November 2022 my car was over heating and i took into carmax where i purchased vehicle about a month ago. They then said they replaced the water pump/ thermostat. my car ran fine for about a year till now dec 2022 i started experiencing more overheating issues and have replace parts again because not under warrenty. i have know to find out its a issues with all chrisyer brands that they have overheating issues in the 3.5 v6 engines that overheating issues occur.
Alternator, Fuel Pump, and Brake Booster Water Shield all recall parts were supposed to be repaired at the Jeep service department on June 18 entered in to service department on June 12, 2023 and ready for pick up on June 19, 2023. The service department informed me that after installing the new parts that they shutdown the PCM had to be replace. After picking vehicle up from the Jeep service department the car shut down on the freeway which it stalled in the middle of the busy freeway which could have resulted in death which is a safety concern. After vehicle was safely pushed to side of road the vehicle was towed to home. I called the dealership next morning they informed me that I would have to repay for another tow back to the dealership to see what the problem was but I had to wait for an open appointment for this service so waited and finally the service department stated that I could send the vehicle back to service now on July 05, 2023 after week of calling and not getting an appointment. As indicated on the receipt from the Jeep service department on June 19, 2023 the vehicle failed because of recall parts failing. Now the second time the vehicle is in service the Jeep service department indicated that the recall parts failed again and now they don-??t know what-??s wrong with the vehicle at this point and they are trying to find remedies such as making me pay for a new TIPM that was damaged from the burnt out recall parts after being fixed. The vehicle is still not operational and no loaner vehicle was offered to me since this is my second time experiencing the same issues from the recalls that supposed to have been fixed which can put me and my family in danger without a proper solution or remedy.
Vehicle sent for recall repair and service on June 12, 2023 at Northland Chrysler Dodge Jeep Ram, 14100 West Eight Mile Rd, Oak Park, MI 48237. Vehicle serviced date release on June 19, 2023. Vehicle was serviced by Nathan Marghalle Lic# M271087 and service advisor 1479 Trevor Szymanski. The service department stated that the vehicle substained a gross malfunction because of bad alternator and bad pcm in the vehicle. Service department advisor parts were repaired and fixed. The vehicle was driven home and parked next day the vehicle wouldn't start and no power to vehicle having presented same issues that was deemed repaired and fixed but isn't functioning at all. Called service dealership and no solution was given at the time of contract, then called Jeep customer service number spoke with representative about the same issues with the vehicle after service. Was advised that I would receive a solution and follow up call and no call or solution. I am without a vehicle and am still paying a note and the vehicle is undrivable.
The contact's mother owns a 2013 Jeep Grand Cherokee. The contact stated that while her mother was driving 50 MPH, the vehicle stalled. The vehicle was taken to an independent mechanic, but the mechanic was unable to duplicate the failure. In addition, the failure recurred, and the stuck throttle body warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
- Deerfield, WI, USA
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Prior to bringing our Grand Cherokee (GC) to the dealer to fix the apply the fix for the fuel pump relay recall, the GC stalled once every one or two months. After dealer applied the solution to the fuel pump relay recall, GC stalls almost daily and sometimes more than once daily. Usually, the GC starts just fine. During the first drive of the day, as we take our foot off the gas, the GC stalls. This is dangerous and life-threatening because the stall has occurred on busy streets and on the highway. ATTACHMENT: I took a look a the external relay that the dealer installed. I'm suspicious about the relay. I looked the relay part number online and found that the relay was commonly used for another application and not for fuel pumps. Please check the relay part number in the attachment and verify that this is the correct relay for this fuel pump relay recall.
During repair of thermostat, I was told my oil filter housing was cracked and leaking oil. The mechanic said this was a common problem with the V6 engine in Jeeps because the housing is made of plastic and sits on top of the engine where heat breaks down the plastic. Upon searching the web I found numerous instances of this complaint on various websites. I don't have oil dripping on the ground, but I worry where the oil is running to for instance a hot exhaust pipe. This repair is quite extensive from what I've read and at one point there was an issue getting the replacement part because of the number of failures of this housing. I'm guessing this was a cost cutting effort by Chrysler that's going to cost consumers in the end.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle started to shake with an abnormal knocking sound coming from the driver-??s and passenger-??s side of the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The dealer was not made aware of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 187,546.
There is a big hole on top of the back wheel passenger side, like you can see inside my car, one of your worker crushed into my car while it was parked
Yes the Jeep developed a stall while going down the highway then would crank and run for 3 or seconds and die again and that-??s all it would do. Check engine light comes on as well as the lighting bolt on dash. I believe the fuel pump is part of the problem seeing how at a qt tank of gas it will die and only run when more gas is added but also the body control module cause it keeps throwing diff codes after I fix the issues. As well as the way it cranks n dies like security issue. This is very common for jeeps everywhere
The vehicle (2013 GC Trailhawk ) engine stalls while driving. The electrical remains on but engine oil error comes on and I can feel there is missing as if engine is not getting enough fuel, there is no power when you accelerate and the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to my Jeep dealer (John Hughes, Perth, Australia ) and they too claimed to have never heard of this issue. Fuel pump relay was already repalced some time back. The issue continues and they claim they cannot figure out the problem. The engine will re-start after about 10 minutes powered off and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over six months for me with the stalling becoming more frequent.- Perth, WA, Austalia This has happened 5 times now in the last 6 months.
The vehicle engine stalls while driving. The electrical remains on, however the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to the dealer (Glendale Chrysler Jeep Dodge Ram 10070 Manchester Road, St. Louis, Mo. 63122 (3140 965-5100) they claimed to have never heard of this issue, but informed me there was a recall on the Fuel Pump Relay. They replaced, however the issue continues and they claim they cannot figure out the problem. I did receive a letter from FCA-Fiat Chrysler Automobiles regarding the recal-P54(NHTSA14V-530) or safety recall R09 (NHTSA 15V-115). The engine will re-start after about 15 minutes and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over a year with the stalling becoming more frequent.
Went into dealership to address fuel pump recall v62. 3rd instance since 2013. Car would not start at pickup after recall was performed. Still same issue with fuel pump relay failure that results in a no-start condition if not running. Dealership rechecked work performed and started car after multiple starts. On the drive home car stalled in right hand turn at 30mph or less.
I dropped of my 2013 Jeep grand cherockee to a mechanic to inspect for an oil leak. The oil filter housing was found to be cracked which was causing the leak. The mechanic stated he had replaced more of these housing because they are plastic and were made to thin so when the oil filter or cover is tightened down after having the oil changed, the housing cracks. After contacting a dealer about this issue the dealer stated there were approximately 60,000 reports of this issue across the country. The part is on back order and wouldn't be in anytime soon. I contact Chrysler/Jeep warranty and there response was they completed an investigation but no recall has been issued yet. They were working on getting parts in a timely fashion. If there are 60,000 problems of this type reported for this engine, why isn't there a recall
Had V62 recall done at the dealer. No problems for 14 months of ownership until after recall the so-called fix. Now the engine shuts off when going in reverse. Had 2nd dealer diagnostics done and still have a shutting off engine problem!
Had a recall V62 performed on Feb 1, 2021. Prior to that date for the last 14 months, I had zero problems. Now auto shuts off when placed in gear and on one occasion started remotely and the engine would not come on normal mode to drive. After a few tries vehicle started and was able to drive.
Jeep and fca refuse to fix the fuel pump relay on my Jeep. They claim they only get one part per month and cannot fix my Jeep. I have called 5 different Jeep dealerships and fca us corporate office and was told the same thing. How is this legal? they won't even tell me the name of the part so I can replace it myself. I have been trying ti get it replaced for half a year.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called island auto group (1580 hylan blvd, staten island, NY 10305, (718)979-0934 where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 55,000. Parts distribution disconnect.
My 2013 Jeep Grand Cherokee started making a ticking noise the second time the default water pump was replaced 4 years ago in recall warranty and has made an audible ticking noise since then. Despite multiple complaints to two dealerships, in anniston, al and foley, al, I have been told the ticking was normal for the hemi 5.7L engine. Three weeks ago, I took a Jeep for a routine oil change and the technician wrote on my multi-point inspection paperwork 'noticed an audible ticking'. this technician has told me twice previously that this was normal and failed to mention to me personally while in the dealership. I only noticed he wrote it on my paperwork after I had left. I called and requested to speak with the technique concerning the ticking and I was told I would receive a call back and to this moment have never received a call. After researching online, I see this is a very common issue with the hemi 5.7L engine however, Chrysler has failed to issue a recall to correct the default engines. The ticking speeds up when accelerating the vehicle. The vehicle has stalled two in the last two days. Once, in the driveway after the vehicle had be started and running for approximately three minutes. The second time, while driving down a busy highway and slowing for a car to turn ahead of me. I luckily was able to veer off the road to prevent an accident. Following this, my fcw turned off without warning and will not allow me to turn back on. Currently, my vehicle has an open recall to, again, replace the faulty fuel pump relay switch which has already been replaced three prior times, once by the Jeep dealership and twice by a private technician. This recall was issued a year ago and still does not have a remedy per the dealership. I travel frequently, at times 300 miles per day.my child travels with me and I fear the vehicle will fail while driving on a highway or interstate.
A D V E R T I S E M E N T S
- Floral Park, NY, USA