My battery light came on and the Jeep was making a whining noise, as if it was struggling to drive. I was able pullover into a parking lot, then it started to smoke under the hood. I had it towed to dealership, the worst mistake ever. Dallas Dodge has the worst service ever. Apparently it was the alternator, which had a recall but of course it drained my battery and I had to purchase a battery. All good right?!! NO, picked up the Jeep and the battery light was on. Service advisor, Liz Perez, said it would come off. But it didn't I drove it home and again it shut down on me. All light in the dashboard came on, wipers turned on without even turning them on and the Jeep was shaking. I was able to pull over in a apartment parking lot.

Call dealership, they said I would be responsible for towing fee, luckily I have roadside assistance. This was the 2nd time I towed Jeep to dealership, another big mistake. So then Liz Perez says its my PCM, it blew and I need a new one. Quoted me $1,000 to fix. I still don understand how a PCM can blow after a new alternator and battery are put in and by a mechanic. Of course the PCM blew, this is part of what the recall, it states it "cause PCM failure" A week later I made a complaint to Chrysler, what good did that do? Nothing, "thank you for driving Jeep" Chrysler would not pay for PCM but would reimburse for battery, but that is still not satisfying. Called Liz Perez, service advisor at Dallas Dodge, she said the PCM is $500, I asked how did the price go from $1,000 to $500?? Makes no sense at all, they pull numbers from the air. Had the PCM replaced, now its been 2 weeks the Jeep is not running.

Finally, go to pick up Jeep on 4/25/19, no battery light on, Jeep is on and running until I drive off, literally 2 miles out and power steering light comes on and stays on. Steering wheel is stiff and I am in the middle of the road. I called Dallas Dodge again, 3rd time Jeep has stalled, and i was told by the service advisor the power steering has nothing to do with PCM and there is nothing he can do. He also stated the PCM failed due to the alternator but has nothing to do with the power steering. No, I did not tow it back to the Dallas Dodge, I would never go back there. The tow guy had a bad experience with Dallas Dodge in 2018, he advised me not to stay away from them.

I turned on my car and saw my battery indicator illuminated on the dash (for the 1st time since owning it). Didn't seem like a big deal-- I can just go and have the battery tested and replaced, if needed. That's not the case. I started driving and just as I stopped at a stop sign, ALL the indicators on the dash illuminated, & my windshield wipers came on. I tried to pull over to the side of the road, but my Jeep completely died. I had my car towed to my house($291), tried to jump start it twice, still didn't work. I had a mobile mechanic at my house the next day for diagnostics ($75). The alternator shorted out. I ordered and replaced the alternator ($524), the car still wouldn't start. (Will write separate report for the following): Battery checked fine, alternator was no longer shorted to ground. More diagnostics ($75) found electrical issue right at the computer (pcm). Ordered & replaced PCM (after waiting around 1 month to find a PCM, have it coded to my jeep, and shipped) ($704 & learning to have more patience). Now I have a new computer and a new alternator.. should start, right? Nope! It's not even trying to turn-over. New mechanic comes to the house & codes my key fob to the new computer ($105). Now, my jeep is turning over, but not starting. More diagnostic testing ($75) to find that "maybe" it's the wiring harness. I give up and had it towed ($50- thanks to insurance) to a mechanic shop that was recommended by a friend. I'm sure they hated my jeep just as much as I did because they had to start from scratch and figure out what was wrong. Long story short, they ended up replacing the entire wiring harness that goes right up to the PCM -AND- put in another PCM. ($1850) I waited 4 months with no car except for the occasional rentals I'd get ($1620). I just got it back yesterday (31AUG2017) and will be getting rid of it this weekend. While my jeep was in the shop, I had to re-new the registration that expired a week before I got it back. (Frustrating knowing that I would be getting rid of it) ($490) I didn't take it to the dealership because I know it would've been extremely expensive and they would've insisted on fixing the other problems (separate from all of this). Plus, the shop I took it to had a mechanic from the Jeep dealership there in the evenings. And, I honestly just thought it would be a quick and easy fix with the mobile mechanic. I've had this Jeep for a little over 1.5 years. December 2017 will be my 2 year mark. I will be getting a refund for the 1st PCM. Overall: $5,809.00 (currently out of my pocket-before PCM refund), 4 months with no car, and the upmost hatred for this Jeep & Chrysler products.

To add a little more frustration: 1. There is a recall for the alternator for 2012-2014 Jeep Grand Cherokee vehicles. My Jeep falls in the time frame, but it's not specific to my VIN. 2. The warranty expired a couple weeks before this happened 3. There was another 2013 Jeep Grand Cherokee at the shop (same make & model) with the EXACT same problem.. only difference- his electronic transmission went with it as well.

Jim Click at the auto mall in Tucson,Az. put a so called new alternator in my car. The recall was for the "Diodes replacement". However, when I went to Larry H. Miller dealer in Tucson, Az. they said I could replace it at my cost and Chrysler would reimburse me. When I contacted the Chrysler Customer Service, they said there were no such replacement Alternator's at this time. So, I guess this is still a bad alternator with the same "Diode" issues as before. I could loose power of the automobile at any time. This could cause a crash or death. So, this is not acceptable if this is indeed another power failure issue with the alternator.