This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I received a recall notice in June and took my car for repairs. They did the inspection on the Jeep and found that I need a new part. I have now been waiting 3 months to get this part and my dealer tells me they can get the part from the factory and don't know when they will. Today I received a new recall notice P36 /NHTSA 14V-391 for a wiring issue on the overhead lights. I took it to the dealer and they told me they would order the parts. Again with know ideal when this would be repaired. The first could cause my breaks to fail the second could cause my car to burn down. I would like to get this repaired what do I need to do? I have contacted the factory with no help. They claim they are trying to produce the parts for the brakes.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The contact was placed on a waiting list and the dealer advised that they were only repairing two vehicles per day. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was notified. The contact had not experienced a failure. Updated 11/20/14 updated 5/4/2015
Jeep put out a recall notice on the brake booster for this vehicle in July 2014. The local dealership, family Chrysler Jeep, still, as of 9/9/2014 does not have the parts to correct the brake booster issue. The dealership attendant today 9/9/2014, [xxx], (male) stated that I would have to call back some time the end of September to hopefully get an appointment in October. This is not a an acceptable time frame when it comes to break failure. We have a newborn baby that must travel in this vehicle. Speaking today directly with the Chrysler group recall center 800-853-1403 they do not have an eta on when the dealerships will have the necessary parts to fix the breaks. Over 2 months and still no parts from the Chrysler group?? totally unacceptable by any standard. When I asked the call center rep to transfer me to a supervisor I was told, this call does not warrant a supervisor. Serious. I hope they did record this phone call today to verify that I was told "this phone call does not warrant a supervisor". after a bit of a talking to and demanding that the rep tell me "no" I have been on hold for $25.03 minutes on my timer on the phone. I am sending this at the same time I am on hold with the Chrysler group recall center. Finally told that a supervisor will call me back in 1-2 business days. Noted to the rep that today is Tuesday, September 9 10:27 am and I look forward to hearing from a supervisor. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Philadelphia, PA, USA
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The contact owns a 2013 Jeep Grand Cherokee. The contact received recall notices for NHTSA campaign numbers: 14V391000 (electrical system) and 14V154000: (service brakes, service brakes, hydraulic). The parts that were needed to remedy the recalls were unavailable. The manufacturer was not notified. The contact had not experienced a failure...updated 11/18/14
2013 Jeep Grand Cherokee. Consumer writes in regards to concerns over brake booster recall parts availability. The consumer stated the part was ordered on June 25. 2014. The dealer informed the consumer, there were 50 people ahead of her and only 1 part arrived per week. Recall # 14V154000.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at approximately 40 mph, the brake pedal was depressed but the vehicle failed to respond causing the contact to crash into another vehicle. The air bags failed to deploy. A police report was filed and no injuries were sustained. An independent mechanic repaired the vehicle but the repairs were unknown. The vehicle was included in NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part to do the repair was unavailable. The manufacturer was not notified of the failure. The approximate failure mileage was 20,000. Updated 10/03/14 updated 05/12/2015
I received a recall approx. 4 months ago regarding the brakes. I attempted to make an appt. With somerset Chrysler because they are closer to my home than where I purchased Jeep. They said they had to order the part and would call me when it came in. When I didn't receive a call 2 1/2 months later, I called them and was told the replacement was also recalled and they had to order again. It is another 6 weeks and I have not received a call and have now received another recall for the visor. I thought we could go to any Chrysler dealer but I guess this dealer did not get that memo because they are ignoring my attempts to get this repaired. I hope nothing happens before they decide to get onboard and fix this.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact was concerned for his safety. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical wiring, vanity light). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I received a letter stating that the brake booster on my Jeep may prematurely corrode. I called the dealer where I purchased the Jeep--bob poynter Chrysler Dodge Jeep Hyundai--and they told me to bring it in and they would get it fixed. I was told they checked the booster and it was O.K., but they wanted to change it anyways. They told me they would call when the parts came in. The service dept. Didn't call, so 3 weeks later, I called them and asked about it. I was told the service dept. Could only order 1 at a time and I would be put on a list. I received another recall letter and called the service dept. About it 3 weeks later and asked about the parts for the brake booster. I was told the ones that had been replaced were recalled and now they're even further behind and would call when the parts came in-again.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number: 14V154000 (service brakes, hydraulic). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
I received a recall notice several weeks ago about an issue with the brakes on my car. Dealer told me they have an 11 page waiting list for parts to correct this problem. The Chrysler group recall center told me they are releasing 1 part every 14 days to their dealers. I am concerned that this recall will not get done for many more months and I'm concerned about driving my vehicle.
Received notice for NHTSA campaign number: 14V154000. Took vehicle to dealer for inspection early June to have inspected to see if new brake booster system was needed or just shield. Dealer informed only shield was needed. Dropped vehicle off with an appointment before a road trip on August 12, 2014. I was informed after (around 8/16/14) I returned from road trip that brake booster and cylinder were actually needed and more time was needed for repair. Dealer would not give me rental as none were available. Finally got rental middle of following week after taking off work again. Parts delivery eta expedited to 9/1/14. Received call 8/28/14 indicating vehicle repair done. I was required to return rental before I could verify work on vehicle. Returned rental, took delivery of vehicle. Brake pedal went all the way to floor. Almost caused me to hit two other vehicles in the dealer's parking lot. Service advisor informed me this is normal with the recall replacement parts. I disagree so advisor has technician drive it and agree with me that it isn't normal. I am informed ABS system needs to be bled a few more times. Had to go home again and return later to pick up vehicle again. This time it was ok. Completely unreasonable amount of time for parts, had to take off many days of work, and dealer had no empathy for situation. This is in addition to having to fight for a rental. Now, a few days after having received my vehicle back, vehicle has loud tick on startup and while driving louder than radio, but I could not replicate at dealer. Service advisor didn't seem to believe me about tick and I was told hemi engines typically tick. This is not my first vehicle or my first experience with a hemi engine. It isn't normal. No interest in servicing vehicle and informed me to bring it back when it was making the tick sound. I've tried twice and I can't get it to happen at dealer.
The contact owns a 2013 Jeep Grand Cherokee. The contact attempted to have the vehicle repaired according to NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic), but was informed that the part was not available. The contact felt that since the failure was reported in April of 2014, a remedy should have been available before September of 2014. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
I received a recall from Chrysler in reference to a safety recall for my vehicle. The problem is specific to the brake booster in that the shell may ingest water in wet conditions (rain, snow, fog, washing the car, etc.) which would totally disable any braking function for the vehicle. The instructions were to take to my dealer for repair which I did months ago. Several months later the parts necessary to repair have not been delivered and every dealership I checked with have a 200+ waiting list of customers waiting for repair parts to be delivered. I've call Chrysler's support line listed on the recall notice several times and the only response I get is that parts are on the way, which is the same response I've received for months! who do they have making these parts that is taking so long, and isn't losing all braking capabilities important enough to move up on the priority list"?"
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Ocala, FL, USA