This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle experienced failures after it was repaired per NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic), 15V879000 (electrical system, interior lighting), and 15V115000 (electrical system). The dealer (stevens creek Chrysler Jeep Dodge Ram, 4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) performed the recall repairs. The contact felt that manufacturer campaign number: T-36 and NHTSA campaign number: 17V435000 (electrical system) regarding the alternator assembly failed to provide a permanent solution. The contact heard a ticking noise and a fire occurred within months of the dealer's recall repairs. While pulling into a parking area, there was a strong burning odor and smoke appeared under the hood. The contact parked and exited the vehicle. Upon inspecting under the hood, the contact noticed flames near the alternator assembly. The fire extinguished on its own. Afterwards, the vehicle was unable to be locked electronically, start up, and be driven. The vehicle was towed to huntington Jeep Chrysler Dodge Ram (1220 E jericho turnpike, huntington, NY 11743, (631) 673-0270), but they did not inspect the vehicle to determine if the failures were related to any of the recall campaigns. The vehicle was still at the dealer. The manufacturer was notified of the failures. The vehicle was not repaired. The failure mileage was not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting), 17V435000 (electrical system), and 17V572000 (service brakes, service brakes, hydraulic). While driving approximately 15 mph, the alternator indicator illuminated and the vehicle lost power and shut down. The vehicle was towed to mall of Georgia Chrysler, Dodge, Jeep (4345 buford dr, buford, ga 30518, 770-945-0839) where the dealer provided options to repair the failure with an aftermarket part or wait for two weeks for full recall repairs. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 155,000. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). An appointment was scheduled, but the dealer indicated that the part was not available after the contact waited the entire day. The contact was unable to determine when the manufacturer would supply the parts to the dealer. The manufacturer was unable to provide a specific time frame to supply the part to the dealer. The contact had not experienced a failure. VIN tool confirms parts not available.
- San Antonio, TX, USA
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- San Jose, CA, USA