This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that all exterior lights failed to illuminate. In addition, the contact stated that the rear hatch failed to latch. The contact had to fasten the rear hatch with a cord. The vehicle was taken to a dealer on numerous occasions where it was diagnosed that the remote and module for the latch and the lights needed to be replaced. The vehicle was repaired. However, the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 30,000. Updated 10/19/16 the consumer stated he replaced nine light bulbs in three years. The hatch back failed to lock on several occasions and it failed to open as it was designed. Updated 10/25/16.
- Salinas, CA, USA
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- Salinas, CA, USA