CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
51,667 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the battery warning indicator illuminated. Also, the vehicle failed to start several times without warning and the battery had to be recharged several times. While driven over un-leveled land, the vehicle stalled and various warning indicators illuminated. The vehicle was taken to the dealer (blackhawk motors, 1621 S marquette rd, prairie du chien, wi 53821, (608) 326-8400) where it was diagnosed that the alternator assembly failed and further repairs may be required. The VIN was not included in NHTSA campaign numbers: 17V435000 (electrical system), 14V634000 (electrical system), and 15V115000 (electrical system). In addition, the VIN was included in NHTSA campaign number: (visibility). The manufacturer was notified of the failures. The approximate failure mileage was 87,000. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. While driving at 65 mph, the front passenger side visor behind the headliner caught fire. The contact stated that the passenger side column, the visor, and the headliner with various wires had to be ripped off to stop the fire. The contact extinguished the fire. The contact was injured, but medical attention was not required. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 54,000.
Around Sep of this year Chrysler notified me of two recalls on my Jeep Grand Cherokee; P36 / NHTSA 14V-391 (sun visor wiring) and P14 / NHTSA 14V-154 (brake booster corrosion).. when I contacted the local dealer they told me to wait until Oct as the manufacturer didn't have parts available. I contacted the dealer, planet Jeep in flagstaff, AZ on 10 Oct and was told Chrysler was rationing parts and that they would place me on a list. I've been in that virtual queue waiting on parts since 10 ocvt 2014 and every time I call the dealer I'm still on the list. I contacted Chrysler to complain about the poor service as I've been waiting for parts to fix safety problems for going on three months. I've been through several recalls over the past 40-years and have never experienced an excessive delay like this. It is actually easier to get my Mercedes Benz repaired and the nearest dealer is a 2 hour drive from hear. Chrysler has demonstrated a lack of concern and no sense of urgency to correct two safety issues with my vehicle. Their advise to me was to continue contacting my dealer to ensure I'm still on the waiting list.
- Flagstaff, AZ, USA
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A D V E R T I S E M E N T S
- Prairie Du Chien, WI, USA