The contact owns a 2012 Jeep Grand Cherokee. While the vehicle was parked with the air conditioner and radio still operable, the contact exited the vehicle. Upon returning to the vehicle, he noticed that the air conditioner and radio stopped working, but the windshield wiper blades were moving at slow speed. The contact shifted into drive, but the vehicle was moving slowly and the steering wheel seized. The vehicle was stopped, shifted into park, turned off, and failed to restart. The voltage warning indicator illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with a faulty alternator and battery that needed replacement. The parts were replaced, but the mechanic noticed that the computer was damaged and could not be repaired. The vehicle was towed to another independent mechanic who diagnosed that the PCM needed replacement and there was an alternator recall. The vehicle was not repaired. The contact had the vehicle towed to jt Chrysler Dodge Ram of lexington (located at 4838 sunset blvd, lexington, SC 29072 (803) 957-2010) for repairs. The manufacturer was notified of the failure and confirmed that the VIN was not included in NHTSA campaign number: 15V674000 (electrical system). The failure mileage was 113,002.

- Columbia, SC, USA