CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
Dealer missed problem first time around. Took 6 weeks. Dealer had vehicle for 1 month. The part was difficult to get. Originally Chrysler would not cover repair because over warranty mileage by 1000 kms, but after several calls to dealer they decided to cover it. In the end The dealer tried to charge us a few hundred for I do't know what. Refused to pay.
A D V E R T I S E M E N T S
Dealer missed problem first time around. Took 6 weeks. Dealer had vehicle for 1 month. The part was difficult to get. Originally Chrysler would not cover repair because over warranty mileage by 1000 kms, but after several calls to dealer they decided to cover it. In the end The dealer tried to charge us a few hundred for I do't know what. Refused to pay.
- Jon F., Ottawa, ON, Canada