CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
53,596 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2012 Jeep Grand Cherokee Laredo In August of 2020, I brought the vehicle to my repair shop due to a leak, and hard to steer at 75061 miles. They performed a repair of the rack & pinion, power steering hose, and an alignment. On 5/23/23, I had the vehicle in a shop to check on a sqeak while turning the wheel along with a clunking sound. They reported that the rack and pinion needs to be replaced at 107184 miles. I contacted the FCA-Jeep customer care. They wanted a diagnosis at Victory CDJR dealership. On 5/31/23 at 107701 miles, the dealership found that the steering rack, and both tie rods need replacement. I contacted the FCA immediately, and they determined not covered by warranty.
A couple week ago noticed fluid on my garage floor. It seemed to be dripping from the left front of the car. Also noticed this oil on the garage shelf which is closed to the car when I park it in the garage. Today, May 23, 2023 went to have the oil change in the car, and was told the power steering fluid was low.
I was leaving work and made a right turn. The vehicle steering and breaks locked up and I hit a telephone pole. No warning lights illuminated. The vehicle did not stall. Serious injury could have occurred. Police report and involvement happened as it was a large accident.
Vehicle has inexplicably, and randomly stalled, and lost power steering and power brakes while operating. This has happened on multiple occasions, during random times of the day/season, while in movement, and while stopped at a traffic light/stop sign. There is no rhyme or reason to how or when this happens, and frustratingly cannot not be reproduced by a mechanic or dealership. When it happens, all other systems that were operating continue to operate (eg. radio stays playing, climate control (AC or heat), and the instrument panel doesn't indicate that anything is abnormal. Safety is a huge concern, as its difficult to control and/or slow the vehicle down, and we have barely avoided collisions. It has been taken to a dealer on multiple occasions, but to no avail, as the condition could not be reproduced. Other than the dealership's service department, the vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. There were NO warning lamps, messages or other symptoms of the problem prior to the failure. We took ownership from the vehicles first and only other owner (my father in law) upon his passing back in April 2018. The condition happened within months of taking ownership, and has happened at least 8-10 times since then. The vehicle is available for inspection upon request. We would like to sell the vehicle (for this, AND other reasons), but do not feel comfortable selling an unsafe vehicle to anyone. We have incurred rental car costs while the car is in the shop for diagnosis. Upon a quick search online, there was quite a bit of evidence of this condition happening with others.
While driving down a main road, the power steering went out, the brakes locked up, and the accelerator locked up. I had to put the car in park and then turn it off and back on. Yes, it is available for inspection. My safety was put at risk because since my brakes were not working, it means my brake lights also were not, meaning someone would not have seen me stopping and I could have been rear-ended. Others were put at risk because my car could have hit someone else. This has happened 4 other times on different dates and a Jeep dealer has done a fuel pump relay BYPASS twice, but the fuel pump itself was never replaced. There were no warning lamps or messages to warn me about the problem before it failed. I am terrified to drive my own car. This needs to be addressed asap.
- Earlysville, VA, USA
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He contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 30 mph, the steering wheel became difficult to turn. There was no warning light illuminated. The contact stated that her husband drove the vehicle back to the residence. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the vehicle loss electronic power steering. The vehicle was taken to kendell Dodge Chrysler Jeep Ram (13355 southwest 137th ave miami fl 33186, (786)231-2000) where it was diagnosed with the loss of communication to the power steering. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 141,000.
When in motion (has happened multiple times on the highway) the engine will stall and the engine cuts off randomly while driving. No error codes or warnings come on, power steering and power brakes no longer function either but the radio stays on. Dealer has replaced the fuel pump relay twice but its not fixed. Because the computer doesn't recognize an error the dealer has said they can't diagnose it as an issue. But Jeep forums widely show that many people are still having this issue..
I have been having my car randomly shut off while in drive for over a year. I'm scared of driving my own car. It has happened to me well over 25 times. I've asked the Connecticut dealerships (wetmore's and northwest hills) about this multiple times and as of today they say there is no fix and they can't do anything because there is no fix for the recall. It happens when I'm driving and braking and turning left, such as turning left off a ramp or going down a hill and slowing to turn left or slowing on a big hill at a stop light. The car completely stops. The brakes stop working and power steering is lost. Then I have to put it in park and when I press start it restarts. But this is dangerous. I also have a special warranty I paid for and because there is a recall the dealership said my warranty that I paid $4K for is useless because of the recall. Does someone have to die for this to matter?
The engine stalled completely while I was at a traffic signal, preparing to make a turn onto a busy highway. Loss of power to brakes & steering since the engine completely shut down. I shifted the vehicle into park, started the engine again, shifted into drive but the vehicle would not move. Eventually (in a matter of seconds) the vehicle lunged forward and I was able to safely drive home.
This is my third time experiencing this system failure. Each time while driving and the vehicle in motion, the truck shuts off. Each time this has almost caused an accident as I was turning onto a street. The first time it shut off in the middle of driving was as I easy slowing down to stop at a red light and lost all controls as the vehicle died. I did not accidentally touch anything. This is extremely dangerous and something needs to be done bout it asap. It turns off unwarranted while driving. I have to put the vehicle in park and press the start button to turn the vehicle back on. I do not know what part is causing this problem. It happens out of nowhere occasionally and not everyday either.
A family member in another state owned and pampered this vehicle for many years, prior to my acquiring it. Recently the hose to the powering steering pump blew off while she was driving it (non highway) and it was taken in to be serviced (through the dealership), well after their initial repair, we were told that during their test drive "after" that repair, the hose had again blown off so more days were needed with the vehicle to again repair the issue. A few days later we were called and told that issue had been solved and that we could retrieve the vehicle. That same night, I, while sitting in the vehicle (with it in idle), hear a "pop" which turns out to be the hose again, mind you, each time this happens, the pump spews power steering fluid all over the engine, this particular night I even found it on the underside of the engine roof. Well the car was again sent back to the dealership the next day, they had it approximately 3 days before again we got the call that the repairs had been completed, we were told that this time it was due to probably what was a faulty power steering pump, which they replaced. Two days later I took possession of the vehicle as the original owner (family member) was too concerned about driving it again. Thankfully my drive back to my state (2 days later) went uneventful, however, 2 days after being home and driving it (non highway), sure enough I hear that familiar "pop" and again the hose has blown off, power steering fluid everywhere, along with my sanity. I see that this was a known issue back in 2012 but it never became a recall, but, a fix was implemented, so if this is the case why is this happened with the same piece of equipment numerous times and the dealership can't seem to solve this known issue??
Power steering line has a slow leak that seems to be common among the Jeep Grand Cherokee, Dodge durango vehicles around the 2011- 2013 year. Vehicles seem to be experiencing this issue anywhere from 40K to 100K miles. Some people have had these lines replaced and have still had a leak.
My Jeep all of a sudden stalled right before a sharp corner causing panic and loss of control of the vehicle. My family is scarred and my wife does not trust driving the vehicle especially after not even a week later we received a recall letter stating vehicle can stall but there's no solution!!!! when the Jeep stalled I drove into a ditch unable to over power the all of a sudden tight steering and now I have suspension problems!
While slowing down to make sharp turns the vehicle will spontaneously shut off causing the power steering and breaking to not work. There are no error codes that come up and the radio and air/heat continue to work. The only reason you know the car shut off is because the breaks and power steering won't work. This has happened multiple times but you can never recreate the problem on cue. It just happens randomly without warning. This has happened both coming off the highway ramp around a turn and on a normal back road street going around a turn. The last time this happened was 11-13-2019
In 2016, my 2012 Jeep Grand Cherokee Laredo had about 38K miles when I found out that my vehicles rack and pinion had a "minor leak" that they service center recommended I "keep an eye on." This was something I really needed to save for because it would cost $3000 to repair and I had just purchased the vehicle! less than a week later I was in an accident because I lost power steering while driving with my family. This forced me to replace the rack and pinion as well as further damage. This is pretty unusual for a car with mileage that low. Additionally, it is ridiculous that this issue hasn't been a sufficient impetus for investigation considering how ubiquitous that exact claim is among jgcl owners. These common claims suggest that the issue isnt caused by the driver, but is in fact, a manufacturers defect. Appropriately, the manufacturer is obligated to remedy this defect.. the consumer stated the alternator failed and caused a fire. The consumer requested to be reimbursed for the repairs as the vehicle exhibited the failure described in a recall.
Power steering lines leaked at 80K ( January 2019 dealer repaired ) now 7 months later (August 2019) both lines are leaking again.. it's going in on the 19th for repair but someone told me their is a huge fire hazard with this fluid leaking and has caused major car fires and steering failure. Is there or was there a recall at some point with the 2012 Grand Cherokee to fix this issue permanently ?I bought this truck in 2017 so I'm unaware of a recall about the power steering issues. My Jeep was serviced at lagers of mankato mn..
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 40 mph, the power steering failed and the steering wheel became very difficult to turn in either direction. Upon inspection, the owner discovered that the power steering fluid leaked from the power steering pump. One step auto Chrysler of fort walton (541 mary esther cut off, fort walton beach, fl) was notified of the failure. The manufacturer was not notified. The VIN was not available. The failure mileage was 120,000.
I recently purchased this vehicle and it completely shuts off unexpectedly. When it does it affects both the braking and the steering. The first time I was stopped at a light and was an easy fix but the 2nd time I was getting off an exit around 50 mph. I have young children and now I am scared to drive them around in it. I know in not the only one this is happens, there's complaints all over the internet. There should be a recall before someone dies.
The first time my power steering when out I had stopped to do something. Got back in my Jeep and thought I had a flat because it was so hard to turn the wheel. Got out to look and everything was fine. Got back in, drove it around a neighborhood street and steering returned to normal. Had a mechanic top off the power steering fluid and was fine for months. Yesterday was leaving to got to the store and just before I got out onto a busy hwy the power steering stopped working. This time I could not budge it. I call my mechanic friend. By the time he got there the steering was normal again. He checked the level and was fine. If I had gotten out onto the hwy and this happened I would have been a sitting duck. This is a 2012 Jeep Grand Cherokee with 80,000 miles on it.
A D V E R T I S E M E N T S
- Deerfield, NY, USA