CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
53,596 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
2012 Jeep Grand Cherokee. Consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. The consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
I was driving down an off ramp towards a right turn at about 20-30 mph. I attempted to make the right turn and brake pedal was very hard, gas pedal wasn't responding and steering wheel locked up(no turning). The Jeep slowed and nearly hit parked cars since brakes and steering were not working. When Jeep finally stopped, I shifted into park and pushed ignition off button. I waited a few moments then pushed start button and it started up with no check engine light or service message. I believe altinator or tipm failed while I was driving. I don't believe my vehicle qualified for T37 altinator recall or tipm recall that was issued. I don't wanna put my 2 year old son in this Jeep anymore, he deserves better than that. 2012 Grand Cherokee 5.7 altitude with only 28000 miles. I don't feel safe driving this Jeep anymore until issue is resolved.
Engine randomly stalls for no reason while in motion, leaving the car coasting with no power brakes or power steering. Once the car is brought to a stop, it will start back up and continue driving as if nothing was wrong. Internet searches reveal that it is a common problem afflicting these models with no clear solution.
This is not the first time this has happened owned car since Oct 17 the engine stalls in the middle of driving has happened 6 times. A near miss twice of hitting a tree. You loss power steering when this happens. Took to dealer and they cant find anything wrong. Taking it back tomorrow 2/1/18 to do a diagnostic test and keep the car until it does it. Very dangerous to drive! Jeep do something about it! listen to the complaints on the internet! seems very common practice for Jeep
Power steering became jerky and power assist would come and go while driving. We brought to Jeep dealer and they said only cure was to replace rack and pump at cost of $3,000.
33K milage took my Jeep in to get the routine oil change, the shop found the rack and pinion assembly was completely broke and the front struts were completely blown out at 33K miles this should not happen. The repairs cost $3,700. If Jeep knows there was a problem in 2012 they should have taken care of it. Betty / thornton, Colorado
Driving at highway speeds, 55 to 70 mph the steering wheel will violently shake back and forth and the car will jerk from left to right. I took the vehicle to the dealership and was informed the power steering rack and pinion would need complete replacement. The estimate with a new 4 wheel alignment is over 1900 dollars. This Jeep is driven by my wife, has never been off road and has only 33,000 miles on it. A service technician told me this is a very common problem and they see many Jeep where the rack needs replacement. I called two other dealerships and was told this is a problem area on 2012 Grand Cherokee. I was also told they redesigned the rack a couple of years ago because of this problem. This repair should be covered and recalled as a dangerous manufacturing defect.
Dealership related the found steering gear had no fluid, it was leaking and needed to be replaced. We park the car in the garage and have no leaks on the floor. Where is all this leaking fluid going?
Jeep stalls suddenly while driving with no indication other than the loss of power steering. This occurs repeatedly at different speeds ranging from 15 mph in the city to 60 mph on the highway. Stalling has occurred when slowing down and also while turning.
As I was driving my A/C stopped blowing cold air. Battery light came on then all the dash indicators started blinking wrong including my seat belt indicator, radio shut off, etc. Car drove as if it had little power then steering jerked as if car was going to shut down. Pulled over and turned off car and car would not restart. Took to the mechanic who confirmed is the alternator. Vehicle only hs 60K miles.
Power steering fluid leaking; according to dealer, power steering fluid is highly flammable and may cause a fire forcing me to pay the $1,600 for a new steering rack. 2012 Jeep Grand Cherokee, 26K miles.
Front rack and pinion steering boot leaking. Car bought new and has 59,000 miles. On line reports many other vehicles with same problem. Safety issue found on yearly inspection.
Rack and pinion is leaking power steering fluid. A crack in the seal has developed in the rack on the front passenger side. The vehicle has never had any other issues like this before. Also the computer has not indicated low power steering fluid but the mechanic told me it was low. The vehicle was not driven recklessly or off road that would cause a crack like this. There is no simple fix for this other than a $1300+ repair for an issue that is a defect. I have had 2 mechanics and the dealership look at the issue and give me quotes. I discovered this in January.
My 2012 Jeep Grand Cherokee had low levels of power steering fluid after replacing the power steering pump, so I returned the vehicle to the dealership and was informed the power steering rack and pinion would also need complete replacement. The Jeep had 80K miles.
The power steering went out on my 2012 Jeep Grand Cherokee while in motion on a city street, and became apparent while turning, making it very difficult to steer the vehicle. The power steering pump had failed and needed complete replacement at 66K miles.
In the 18 months I have owned the vehicle it has randomly turned off 5-6 times on the highway or on a street. The engine turns off (with no warning on the dash) and you lose power steering and braking. I have taken it to the dealership twice in the last two months and they are not able to diagnose. I am picking up the car tomorrow from the dealership that has had it for the past six days. They will be releasing me an unsafe car that I will not allow my daughter or wife to drive.
2012 Jeep Grand Cherokee power steering is whining loudly while idling and in motion fluid is being lost.. occasional vibration in steering system when cornering.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 5 mph, the steering wheel seized as the power steering warning light illuminated. The vehicle was towed to a dealer and was diagnosed that the power steering component failed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 78,000.
While driving on the highway the Jeep jolted/ jumped to the side when we drove over mildly unevenly paved roads or overpasses causing us to lose control of our vehicle momentarily. We were at 65 mph and the Jeep rocked a few times upon attempting to stabilize. This has happened numerous times and our last incident almost threw us into the side of a semi. The dealer cannot explain this and we have had new tires and an alignment done without any improvement. If we keep this car I know beyond a doubt that this situation will be the cause of a serious accident / fatality. There is 70,000 miles on this Jeep.
A D V E R T I S E M E N T S
- Charlottesville, VA, USA