CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
4 / 17
Injuries / Deaths:
1 / 0
Average Mileage:
62,744 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I have a 2012 Jeep Grand Cherokee that was bought brand new in December 2011. In 2013 I experienced my first incident where my Jeep started, ran for 1-2 seconds, then died. I tried multiple times to restart it and could not get it to restart. I finally decided to completely turn off the vehicle and start the ignition process over. Thankfully that seemed to work. Between the first incident and the next service visit (January 2014), this happened approximately 6-10 times. I made the dealer aware of the issue and they noted it on the service sheet; however they told me they saw no error codes and could not recreate the problem. The in February I had an incident where it started then stalled, then the security alarm sounded. I had to remove the push start and use the key in the ignition in order to disengage the security system. Then approximately one week later I started the Jeep to go to work and it died after running for 1-2 seconds. I restarted the ignition process, this time when I let go of the push button start the starter continued to crank for approximately 10 seconds, until I exited the vehicle and locked the car. Now in the last two days the vehicle has started, ran for 1-2 seconds, then died on three separate occasions. I have made an appointment with the dealer and shared the above information with them. I have advised them that I think I have a bad tipm. I am hoping to get this addressed immediately since I have 33,500 miles on the vehicle and do not want this to be replaced after the warranty expires. I am seeing the average cost to replace the tipm at a dealer is $1200-$1400. There are enough similar stories about these sort of issues that Jeep/Chrysler should issue a recall and stand behind their product.
2012 Grand Cherokee V8 overland summit. Engine won't start at random times. Engine just cranks and cranks but won't fire. Let it sit for a while then will start. Been into the dealer 3 times now since August 2013. They replaced fuel pump overlay harness after checking found no fuel pressure, and found a "star case" with fix. This did nothing as problem still occurs multiple times a week. Dealer claims they have never heard of this problem.
This Jeep has remote key-less entry/engine start. The engine cannot be turned off unless the gear shift is in park. If the throttle stays open causing unintended acceleration, one cannot turn the engine off. This could result in one or more deaths and/or serious injury! if one had an accident causing the engine to rev up due to a jammed gas pedal, how do one turn it off" Chrysler customer service was contacted about this issue and their response was "the characteristic you describe, however, is a function of your vehicle's design and there is nothing that can be done to ?fix" the condition." Reference number: Email case number: Supplied upon request. In other words they don't care about this safety issue! I have another car that can have the engine turned off, but it is a standard transmission. Madza's can be turned off while in drive with automatic transmissions. This Jeep was purchased in the usa.
This vehicle has recurring starting issues. At any time, cold or warm engine the ignition would engage and the engine fails to start. Service dealership has not identified any specific reason why this occurs. On January 8th, the same starting issue occurred and this time the engine light appeared. The service dealership has identified a bad cylinder head. There recommended repairs are replacement of the cylinder head and associated components. Service dealership stated the starting issue is not related to the cylinder head. They stated they would replace the fuel pump in an effort to resolve the starting issue. In discussions with Jeep customer service they stated the cylinder head issue is related to NHTSA campaign number: 11V487000. Upon reviewing this campaign it states the "engine requires replacement". I am not satisfied with a cylinder repair and a probable fix of the starting issue were the vehicle mileage is only 29K. I agree with NHTSA campaign requiring replacement of the engine.
On 11/11/13, I took my car in for the state inspection and reported the issue of the car not starting / stalling out to huffines Jeep in plano, tx. Huffines diagnosed the problem as a faulty tipm. The replacement tipm was installed on 11/25/13. On 11/29/13, I noticed that every time I use my right blinker, my fog lights flash. Car still does not start/stay running after starting and it has taken up to 8 tries to get it going. Even if it sounds like the car started, it will sometimes die after running a few seconds. I've also noticed that the doors do not always lock when I press the button on the door handle. This is also related to the tipm. Additionally, on 11/29/13, the dash light came on notifying me that the key fob battery was low. I replaced the key fob battery that day but that had no impact on the greater problems of the car not starting and the fog lights flashing when the right signal is activated. Will be taking my Jeep back to huffines tomorrow morning.
- Plano, TX, USA
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April 5, 2013, less than a year (purchased - 2012 Jeep grande Cherokee Laredo) the check engine light went on, took vehicle to service department, and informed my service provider (Jeep dealership) there is a "problem" with the cylinder head. Very disturbing because the vehicle was purchased brand new, less than 10K miles and already a major part must be replaced on a "brand new" vehicle. I am informed that is not a common, and there are several other owners with the same problem "check engine light on". repair took more than three days, because the entire engine must be taken out to replace these two cylinders. Very alarming and very concerned for the future of this vehicle, what else could possibly go wrong next? two months later, driver side seat must be replaced due to cracks in the "leather". two months after, brakes are making strange noises, acceleration very slow, stalls, must press very hard on gas pedal for vehicle to pick up speed, very frightening especially when entering the freeway. Door panels appears loose, the doors (3) will not stay open, requires extra push and hold before it stays open by itself. To close the door I must literally slam the door, otherwise not shut, very disturbing because my childrens sit back there. Hopefully this is my last encounter the cameras (back) of vehicle flash on and off, I am very concern especially when the position of the driver seat makes looking back very difficult, the camera cannot be functioning inefficiently. The vehicle has a 3/year or 36,000 mile warranty and with the amount of issues I have encountered I do not find that to be sufficient or even utterly appropriate. I purchased a brand new vehicle not a used. If there were no warranties I could not imagined paying out of pocket thousands of dollars on repairs.
While driving our 2012 Jeep Grand Cherokee limited the vehicle completely powers down. The engine shuts off and we loose all power to the vehicle. This has occurred a number of times both at low and high speeds. The vehicle will restart and operate normally immediately after these occurrences. Over the past two months three attempts have been made to repair the vehicle and the problem continues. Jeep believes they have identified the cause of the problem (wiring from tipm to fuel pump) but I have lost all confidence in their ability to accurately diagnose the cause based on past repair history. I believe the vehicle to be a danger to me, my family and others on the road.
I was driving my Jeep from a stop sign and it all of a sudden slowed down and would not accelerate. The engine light comes on and forces me to pull over, restart it and it runs fine after that. Well, it's happened 3 times after this and I have arranged a 7am service for it on Monday. The book says check the gas cap or it may be bad gas, but I burned the gas down to 15 miles left and filled it with super unleaded. No matter what I do, like shift into N, rev the engine, nothing works until I pull over and restart it.
Grand Cherokee limited edition 2012 the computer is in trouble and mid fire two cylinder miss firing that was happened date 12/04/12. Now there is a different trouble again happened 10/12/13 and then it takes two months for the spare parts to come out. The problem is it wont start. I don't what gonna be the next. The service will take for so long just imagine 2months time. Im expecting for another trouble wit this.
I bought the vehicle from a dealer with 14,500 miles on it. Still under the 3 year, 36000 mile warranty. Started the engine only to have the check engine light illuminate. Drove byautozone and red the code, P0304, misfire on cylinder 4. brought the vehicle to the dealer where purchased and he sent it to the Jeep dealer for service. I was given a loner car from the dealer I purchased it from. I received the vehicle back on wed. July 31st from my purchasing dealer and was told the computer was flashed and re-programmed. Thursday morning, the day after the repair the check engine light illuminated again. Called the dealer I purchased the vehicle from and will be dropping off Friday morning. I know of the inherent issues with the 3.6 L pentstar engine cylinder heads and want both heads replaced.
Engine light came on 3 months ago, took to dealer said it was nothing. I asked why did it come on they said it's just computers some times they have to be reset. Engine felt like it was going to die. Engine light came on Monday took to same dealer. They said I had cylinder misfire in the 6th cylinder and had to replace it. After searching on the internet I see this is a problem with Jeep Cherokee 2012. Why is this not on a recall?
The contact owns a 2012 Jeep Grand Cherokee. On 5/8/2012 the contact pushed the start button on the vehicle, the lights on the vehicle flashed once, and immediately the vehicle turned off completely. Contact pushed the start button again, the lights in the vehicle remained off, and the engine did not start. The vehicle battery was completely dead. Contact attempted to jump start the vehicle in order to drive it to the dealer but vehicle still would not start. Subsequently the vehicle was towed to an authorized dealer for repair. Dealer determined vehicle had a bad battery. Per the invoice received from the dealer "body ground at battery was not secure" and after installing new battery mechanic noticed "sparking at lower negative cable on body" and that he "found nut for stud laying in the bottom of the battery tray". mechanic then noted he fixed the above problems and re-installed the new battery. Dealer then returned the vehicle to the contact. The manufacturer was notified of the issue and a case was assigned.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that on 6/24/2013 the malfunction indicator light (mil) illuminated driving approximately 35 mph. The contact called the authorized dealer and notified them of the issue. The dealer stated the light was most likely caused by a loose gas cap. The dealer instructed the contact to give it a couple days and it would most likely turn off. The light turned off after 2 days. Subsequently on 7/10/2013 the malfunction indicator light illuminated again while traveling at 50 mph and the vehicle stalled. The contact restarted the vehicle. The vehicle was taken to the dealer the next morning. The dealer ran a diagnostic test and informed the contact that the failure was caused by cylinder number 2 misfiring in the head of the engine. The dealer replaced the head, valve, and cylinder number 2 on 7/13/2013. Vehicle was picked up on 7/15/2013 and the next day the malfunction indicator light illuminated again. Contact notified the dealer of issue and will be taking the vehicle back.
This Jeep was replaced because the prior Jeep was lemon law. The engine light appeared after about 3 weeks of purchase, the car was brand new. Like the last Jeep, it would stall causing loss of power brakes and power steering. The electrical system would also freeze (navigation and radio) constantly and would not fix itself unless the battery was unplugged. Shave Jeep in thousand oaks, ca upgraded the engine and navigation software, but problems resumed short after. Shaver Jeep then informed me that they would only look at the vehicle if the engine light was on. The engine light would go on and off so it was hard to time it right to bring it into the shop. Because of this "rule, " shaver Jeep will not acknowledge that the car has been brought in for repair 7 times. As of today, the car stalled on a busy freeway and put the passengers in danger. Constant engine code: Crankshaft position sensor.
My issue with the Jeep is that I believe it has an design and engineering flaw. This vehicle has an automatic transmission. When the shift lever is in drive the lever if bumped accidentally to the left it will down shift. This has happened to me on several occasions. I was traveling in excess of 65 mph's the first time it happened and didn't realize what had caused the downshift. This is very hard on the transmission and engine not to say a major safety issue. I'm left handed and drive such, many times I have caught the right sleeve of my shirt on the shift lever and have caused the transmission to downshift. I believe there should be a lever or button that should be depressed to allow the downshift to occur. Please address this issue. Thank you!
Check engine light (cel) is on with P0300 and P0302 codes, exhaust escaping #2 piston head- causing rough idling, cel flashes, and several stalls while in motion. Found out this is "common" on pentastar engines, and parts are not readily available from Chrysler to make repairs, and dealers let people drive the car instead of providing alternative transportation. They should have to repair and replace these heads that have now been redesigned in more current builds. Letting people drive cars that can stall in motion is dangerous. Not having parts readily available when they are having 300 to 400 of these failures a week is ridiculous. The attached link shows that Chrysler had this part shortage since last summer, and is not meeting the demand for replacements even now. www.autoweek.com/article/20120813/carnews/120819959.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the engine warning lamp illuminated. The vehicle was taken to the dealer. The technician stated that the cylinder head was corroded and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 47,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while traveling 45 mph, the check engine light illuminated and the vehicle stalled. The vehicle was moved to the shoulder. The contact was able to restart the vehicle and was then taken to the dealer to be inspected. The dealer stated that the failure was caused by cylinder number 4 misfiring in the head of the engine. The dealer also stated that the part was currently on back order. The vehicle was awaiting repairs. The failure and current mileages were 23,000.
A check engine light came on whilst stopped at a red light. We took it to autozone and they plugged into it and they displayed a misfire on 2. this is the 2nd time it happened. The first time Chrysler changed the head. Now its in the shop for the same issue. I am waiting for the dealer to get back with me on what Chrysler is going to do.
The contact owns 2012 Jeep Grand Cherokee. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer who ran a diagnostic test and advised the contact that the head cylinder gasket malfunctioned. The vehicle was repaired. The manufacturer was notified of the issue. The failure mileage was 13,150.
A D V E R T I S E M E N T S
- Frankfort, KY, USA