CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,513 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle stalled without warning. No power whatsoever. Illuminated battery light came on. Noticed a burning odor coming from vehicle. Checked engine bay and noticed heavy smoke coming from alternator for a good 10 minutes. Vehicle would not take a jump nor could I put into gear. Battery is completely dead. PCM also seems to be fried. Will have to be towed to Dealership. Called Jeep costumer care and referenced the t36 recall but my vin does not fall under it even though vehicle fits EXACT description of recall. Also noticed that many others are have same problem with Jeep and them not expanding the recall to their vin. How terrible!! This could have easily been a fatal situation. Jeep needs to take some responsibility and action!
Since owning this vehicle (2013), it periodically stalls while driving. There is no warning and most times I am on a highway or getting off an exit. When this happens, I have no power steering ability. I have been lucky so far and I have not caused a serious accident when these episodes have occurred. My wife refused to ride or to drive the Jeep because of this problem. I see online that other Jeep owners have experienced the same problem. I have taken it to a Jeep dealer for service since 2013 and they are never able to diagnose the root cause of this problem. This problem seems to be happening more often - I fear for my life and those around me due to this sporadic problem. Please hold Jeep responsible for getting to the root of this issue with these vehicles.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System). The contact took the vehicle to local dealer and had the recall repair completed. The vehicle was repaired. The contact stated that after the repair, the vehicle would intermittently fail to start. The contact stated that the Electronic Throttle Control (ETC) warning light was illuminated. The contact was able to start the vehicle on the second attempt. The contact took the vehicle back to the local dealer however, the mechanic was unable to duplicate the failure. The contact stated he continued to experience the failure. The contact took the vehicle back to local dealer, where it was diagnosed with needing the fuel pump to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 72,500.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving on or off a ramp, the power steering and brakes failed to respond. The vehicle then stalled. The contact was able to restart the vehicle. The failure had occurred approximately 4 times. The vehicle was taken to the dealer who completed a fuel pump relay recall however the failure persisted. The contact took the vehicle to another dealer who was unable to find the cause of the failure thereafter was not found. The manufacturer was made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 85,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall was unavailable. The contact called the local dealer and it was confirmed that parts were not yet available. The dealer stated that there was a waiting list and that they were only receiving two parts to perform the recall repair per week. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle would only start after several attempts. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the fuel pump relay had failed and needed to be replaced. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 19V813000 (Electrical System) because the recall repair was already performed once. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 140,742.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while operating the vehicle in 3rd gear, the speed would suddenly reduce, and the vehicle would stall. The local dealer was notified of the failure. The contact received notification of NHTSA campaign number 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
I was driving home from work and entering a highway merging into traffic at about 50mph, all was operating normally the Jeep was accelerating and I was turning the steering wheel to merge into the traffic. Suddenly without warning there was a noise from under the hood that can best be described as a "pop" which was followed by a burning smell and power loss. I managed to coast out of traffic and onto the shoulder of a 12 lane highway and called my roadside assistance who when they arrived immediately said it was the alternator without even lifting the hood. The incident occurred without warning on a major highway with busy traffic which could have easily resulted in an accident for myself and others. The Jeep was taken to the dealer who diagnosed an alternator diode failure, which also damaged the battery I had recently replaced. i authorized the repair which was accomplished without any issues, I have attached the paid invoice for this repair which totaled $874.06 +/-.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact indicated that on several occasions the vehicle would not immediately start-up. The approximate failure mileage was 74,000. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact that while starting the vehicle, there was an abnormal clicking sound coming from the vehicle. The contact stated that the vehicle lost power and would not immediately restart. The vehicle restarted after waiting for a while. No warning light was illuminated. The contact stated that the failure recurred several times. The contact then received notification of NHTSA Campaign Number: 19V813000 (Electrical System) which he associated with the failure. The local dealer was contacted but was unable to schedule the recall repair due to the parts not being available. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000. (Recall Related Incident)
Driving and all the sudden all warning lights on and off, wipers came on slowly, radio and air shut off car completely died. Towed to a mechanic and alternator shot. Alternator and battery replaced only to immediately do it again as I barely made it home who-??s is 1.1 miles from the shop that fixed it.now completely dead
When purchased vehicle was told to take it to local dealer. Vehicle was taken to local dealer on May 2021. To this day, they claim that they are still waiting for parts. I am 80 years old and disabled and stressing big time because I keep receiving information on mail stating that my vehicle is not safe. I have called your number and all I was told that they are waiting for parts. Please help. Thank you.
In the span of about 2 years, I have had the fuel pump TPIM safety recall performed about 3 times. I-??ve had a new fuel pump, battery, new alternator, power board installed, all out of pocket and my 2012 Jeep Grand Cherokee Hemi continues to randomly stall. The dealer always says there are no codes and basically cannot do anything for me at this point. Do I have to wait until I am in a serious accident before Chrysler does anything? Go on any jeep forum and I know I am not the only person experiencing this issue. This is a safety issue that needs to be corrected before someone is seriously injured or killed.
There is an open recall for the fuel pump relay on my Jeep Grand Cherokee, [XXX]. I've called every dealership within 50 miles of where I live and all of them tell me that Chrysler has only allowed them to order parts for 1 vehicle a week and they all over 100+ vehicles backlogged, meaning if circumstances don't change it will be 2 years plus before my vehicle is repaired. Now I'm going to have to pay for temporary repair out of pocket as my vehicle is already intermittently failing to start due to the relay failing. This is ridiculous and Jeep needs to get their act together before someone gets killed when this relay dies at the worst possible time. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving approximately 60 MPH, the vehicle slowly lost motive power. The contact veered to the side of the roadway and had the vehicle towed to the dealer. The dealer diagnosed that the power train control module had failed and caused the battery to become drained. The battery and power train control module was replaced. The contact stated that the diagnostic test and the failure experienced were related to the previous repair on January 20, 2019, of NHTSA Campaign Number: 17V435000 (Electrical System). The manufacturer was made aware of the failure. The approximate failure mileage was 115,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated no warning light was illuminated. The contact was able to restart the vehicle within 15 minutes and drove to his destination. The contact called the local dealer and made them aware that the VIN was associated with NHTSA Campaign Number: 19V813000 (Electrical System) however, it was confirmed that the part was not yet available. The contact then called DeCozen Chrysler Jeep Dodge RAM (225 Bloomfield Ave, Verona, NJ 07044, (973) 744-2000) and it was confirmed that the part was not yet available. The contact continued to experience failure. The contact towed the vehicle to the first dealer and associated the failure experienced with the recall. The dealer confirmed that parts were still not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had been informed of the failure. The failure mileage was approximately 90,000. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Laplace , LA, USA