CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
16,145 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic) and 19V813000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact stated that while driving 60 mph, she felt a vibration under the front driver's seat. The contact stated while depressing the accelerator pedal, the vehicle failed to accelerate while the RPM revved. The contact stated that the check engine warning light was illuminated. The vehicle was towed to her residence. The contact stated that the failures were experienced 3 times. The contact also stated that on several occasions the vehicle failed to start, with an abnormal fuel odor. The vehicle was taken to viva Dodge Chrysler Jeep Ram located at 8434 gateway blvd E, el paso, tx 79907, (915) 834-6300, where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 20 mph, the brake pedal was depressed and hesitated to respond. As a result, there was a greater stopping distance. The vehicle was repaired but the details were unavailable. The manufacturer was not made aware of the failure. The failure mileage was 90,000. Updated 03/16/16 updated 03/22/16.
The contact owns a 2012 Jeep Grand Cherokee. While driving at various speeds and also while the vehicle was parked, the brake pedal was difficult to depress. In addition, once the brake pedal was depressed, it failed to release. The failure recurred. The vehicle was taken to the dealer where it was diagnosed that the brake booster and the brake pedal needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was 2,000. Updated 02/06/15; updated 4/25/18
2012 Jeep Grand Cherokee. Consumer writes in regards to brake system recall notices. The consumer stated she did not know about the brake recall. However, by that time, she had already hit four vehicles, because she was not able to stop. Also, two days after the vehicle was purchased, she went to start it, but it wouldn't start. The vehicle stalled while at a stop sign. The consumer sent in a recall regarding the sun visor. Updated 03/24/16.
The contact owns a 2012 Jeep Cherokee. While driving down an incline at 15 mph, the brakes failed. The vehicle was taken to a dealer where it was diagnosed that the brake booster failed and needed to be replaced. A year prior to the failure, the vehicle was repaired under NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 51,000. Updated 02/18/16 updated 02/22/16.
- Nanuet, NY, USA
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The issue described in NHTSA campaign number 14V104000 has been experienced on multiple occasions over the last 18 months. However, my VIN does not indicate that my vehicle is associated with this recall. I believe the investigation should be expanded to determine if a broader set of vehicles is subject to this safety issue.
2012 Jeep Grand Cherokee. Consumer writes in regards to seat cylinder head and brake system recall notices issues. The consumer stated the check engine light illuminated prior to receiving the recall. The dealer informed him he would need to put down over 4100 for a diagnostic check to verify the problem. The consumer stated it was not mentioned in the recall. In fact, the recall stated the defect would be fixed for free.
2012 Jeep Grand Cherokee. Consumer claims department representative writes in regards to reprogram ABS module recall notice and seeking rental and collision claims. Recall # 14V104000 was sent attached to complaint.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part needed to complete the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair to be completed. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact stated that the part needed to remedy the vehicle was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 2/24/15 the consumer stated he has been on a waiting list, since July 2012. Updated 03/02/15
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign numbers: 14V391000 (electrical system) and 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. Updated 3/4/15 updated 03/26/15
2012 Jeep Grand Cherokee consumer isn't pleased with dealer doing recall repairs once a week the consumer was informed his vehicle would on February 16, 2015, because there is a waiting list. Recall numbers 14V154000 and 14V391000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The manufacturer was not notified of the issue. The contact had not experienced a failure. Updated 5/12/15 the recall repair was completed. Updated 03/17/15
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). However, the part needed was not available for months. The dealer was unable to provide a specific date for when the part would become available. The manufacturer was also contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact did not experience a failure. Updated 10/23/4 the recall was completed. Updated 10/30/14
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle jerked intermittently when the brake pedal was depressed. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) had exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The failure mileage was 21,000. Updated 12/01/14 updated 01/27/15
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure. Updated 11/20/14 updated 12/02/14
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 10/23/14 the recall was completed. Updated 10/30/14
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic) and stated that the part needed was unavailable to perform the repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- El Paso, TX, USA