CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
19 / 2
Injuries / Deaths:
10 / 0
Average Mileage:
25,474 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving approximately 40 mph attempting to stop, the brakes failed. The engine stalled and restarted shortly after. The problem recurred approximately 3 times. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was not made aware of the issue. The approximate failure mileage was 11,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available and the manufacturer only released one repair kit per week. The contact attempted to reach out to the manufacturer, but could not reach a live representative. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the parts needed were unavailable. The dealer was uncertain when the parts would become available to service the vehicle under the recall. The manufacturer was uncertain when the parts would become available. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system). However, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Brookhaven, MS, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V391000 (electrical system, visibility) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (exterior lighting, electrical system). However, the part needed was unavailable to repair the vehicle. The dealer was unable to inform when the part would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received the notifications for NHTSA campaign numbers: 14V154000 (brakes), 14V53000 (electrical) and 14V391000 (electrical). The dealer and the manufacturer were contact on multiple occasions and the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time to receiving the parts could be provided. The contact had not experienced a failure. The VIN was not available.
I was stopped at a light behind a vehicle when suddenly my brake pedal went down to the floor. The road was level with a slight incline. The vehicle began inching forward and I kept trying to pump the brakes. I was unable to locate the emergency brake due and the vehicle stopped after making contact with the car stopped in front of me. I later regained brake pressure and promptly reported the incident to my insurance company and Chrysler customer service. Prior to the incident, I took my vehicle to the dealership for the brake recall. I was initially told that my brake booster had to be replaced and later told that it just needed the protective brake booster shield. Chrysler's solution was to have a rep from engineering analysis conduct tests on my vehicles brake system. On 5 November 2014, I received a letter from Chrysler advising me that the inspector found no problems with my brake system. They are refusing to replace the brake booster. I fear that I am at risk of my brake system failing again! this incident could have been fatal had I been on the expressway traveling at 55 mph!
A few months ago there was a recall on my brake booster. I had been on the waiting list for 3 months waiting for this part. I was assured that my Jeep was safe to drive. On Friday Nov 7th my brakes went out and I had to push really hard on the brakes in order to stop using both of my feet. Luckily I did not cause an accident, which could have killed myself or someone else. I am very disappointed in Chrysler with all these recalls. I had to use my triple a and have my car towed to the dealership. Although the dealership was nice enough to give me a rental, I think that I need to be reimbursed for using my triple a. after I pay this Jeep off I will not be buying nothing made by Chrysler and will trade it in. It does not make any sense to be on a waiting list for 3 months waiting for something that is a vital importance to my safety. The next person may not be so lucky and it could be fatal and turn into a law suit.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notifications for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) and NHTSA campaign number: 14V391000 (electrical system). However, the parts needed were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Cherokee. The contact received notifications for NHTSA campaign number: 14V154000 (electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts needed were unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
There has been a recall from Chrysler regarding the brake booster freezing during cold weather. The recall is P-14/NHTSA 14V-154. We have been on a waiting list since May 2014 and the dealership has been unable to receive the parts to make the repairs. I have been in contact with Chrysler and they have been no help as to making a timely repair. I ask that you look into this issue as to why so many people are on waiting list awaiting parts.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system) however, the part to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
While reversing from a driveway with an incline brakes were not responsive. I would like to file a formal complaint against Chrysler for not supplying the parts to dealerships/car owners for all recalls (P14, P36, impending alternator recall, etc). These recalls in my opinion are all extremely dangerous and endanger the general public along with the owner of these vehicles. P-36 vanity light catch fire, P-14 break failure, impending alternator - car loses power unexpectedly. I will also mention our warranty periods have been extended for 5 additional yrs and 50,000 miles due to possible left cylinder head failures. Shame on Chrysler for not supplying parts and making the dealerships the middle men who also dont help the customers and point back at you. Lives are at risk...supply the parts and rectify your poor quality control.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed to repair the vehicle was not available. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the parts needed to repair the vehicle were unavailable. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
I have 2 recall notices from Chrysler on my 2012 Jeep Grand Cherokee which I have had for several months (recalls nos. P14 and P36). Every time I contact my Chrysler dealer, South point Chrysler in austin, Texas, I am informed they do not have the parts to do the recall work.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 14V154000 (service brakes, hydraulic). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure.
A D V E R T I S E M E N T S
- Conroe, TX, USA