CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
1 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
7,818 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Bob baker Chrysler Jeep Dodge Ram in carlsbad, California 92008 was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The vehicle was not inspected and diagnosed by a dealer. In addition, the vehicle was included in NHTSA campaign number: 15V879000 (electrical system, interior lighting). The manufacturer was not contacted. The failure mileage was not available. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 55 mph, the vehicle lost power and subsequently shut down. The malfunction indicator illuminated. The vehicle was shifted into park and restarted. The vehicle was taken to the dealer and the fuel pump relay was replaced; however, the failure recurred several times. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting). The manufacturer was not made aware of the failures. The failure mileage was approximately 88,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000(electrical system, interior lighting); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owned a 2012 Jeep Grand Cherokee. After the vehicle was started, smoke emitted across the top of the interior windshield. The vehicle caught fire and the fire department extinguished the flames. A police report was filed and no injuries were sustained. The vehicle was destroyed. The VIN was included in NHTSA campaign number: 15V879000 (electrical system, interior lighting). The manufacturer was not notified of the failure. The failure mileage was 32,000.
- Florham, NJ, USA
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The contact owns a 2012 Jeep Grand Cherokee. Upon starting the vehicle and driving for approximately four minutes, the contact noticed smoke and flames coming from the center console where the sun roof controls were located. The vehicle was driven to the local fire department where the fire was extinguished. A fire report was filed and there were no injuries. The vehicle was towed to an independent mechanic and then to the dealer where it was awaiting repairs. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting), but the remedy was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 52,000...updated 10/28/16 updated 10/31/16.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V279000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part for the recall was unavailable. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. Updated 10/18/16 updated 10/19/16.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) 15V115000 (electrical system). The parts were not available within a reasonable time frame to schedule the recall repair. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer did not give a specific date for when the part would become available. The manufacturer could not provide an estimated date for when the contact's vehicle would receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting) however, the parts needed to perform the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V115000 (electrical system) and 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 04/14/16 consumer was told bt the dealer to wait for a formal letter. Updated 05/30/18
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 15V879000 (electrical system, interior lighting) however, the parts to do the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repairs. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. VIN tool confirms parts are unavailable.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Cardiff, CA, USA