CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
5 / 0
Average Mileage:
52,540 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My Jeep's air suspension system (Quadra lift) has failed 4 times within the past year. At the beginning, the only signs there was anything wrong was that it took the vehicle several minutes to raise from the "park" setting and it would sit extremely low when parked for long periods of time. Upon bringing it to a Jeep dealer in October 2021, they informed me the front air suspension lines had a leak and needed to be replaced. A month later, I received an error message that the air suspension system needed immediate repair, at which point we discovered the compressor and relay failed and needed replacement. I was told the car was inoperable in this condition, but they could set the ride height and close the system and it would be driveable. I proceeded to drive the car in this condition for 5 months and ~5,000 miles while we waited for a backordered part to come in. Upon bringing the car into a different dealer after 5 months I was informed it was EXTREMELY dangerous to drive it in this condition (no compressor or relay, static system set at ride height). I was not told why it was dangerous nor why another dealer thought it was okay. The dealer fixed the compressor and relay and within a month the air suspension system started to show similar signs as before where the car was sagging in park and taking a long time to raise, but this time there were absolutely no warning signs or error messages with the car. I brought it in for repair a 4th time and was told the front air shocks and lines had severe leaks, rendering the car inoperable and dangerous to operate in this condition. Considering the frequency in failures and need for repairs coupled with the lack of warnings or error messages I believe this to be a safety risk. There may be many other drivers of Jeeps with the Quadra lift system driving with similar issues and no warnings that could be potentially dangerous.
The air suspension - service air suspension light came on, the air suspension then lowered the vehicle to well below normal ride height. We took the vehicle in to be serviced and had the compressor replaced. 3 weeks later now there is a module and night sensor supposedly needing to be fixed. No extended warranties cover this as it's an "air suspension" and not a regular suspension according to their paperwork. It's a known problem with these particular air suspension in Jeep/Chrysler/Dodge that they refuse to acknowledge. The tires could be blown due to the lowered state of vehicle and the front tires caming out.
Delamination of the leather top over the instrument cluster is blocking vents and causing visibility issues. Additionally the air suspension is leaking at connections at top of struts.
A few things, one being how my jgc abruptly shuts off while in motion(luckily I was exiting the express way (both) times) yeah, happened more than once, to the suspension no longer functioning, all the way to it deciding not to start up.
- Aurora, IL, USA
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Air ride suspension airbags has to be recharged every month since 2019. While parked front end becomes low (during 1-month period) not leaving appropriate distance from wheel to top of wheel well, resulting is a very bumping ride, until recharged. Brand new oem lines and compressor replaced. Also, while driving 40 mph or less, "air suspension needs service" notification comes on. Front of hood (where the chrome Jeep is displayed) exterior now shows paint corrosion.
Vehicle is making a popping noise, when turning or hitting bump replaced sway bar end links and tie rod-unable to locate exact problem at this time. I was driving today and without warning my front wipers turned on and could not be turned off, on inspecting further all components on the starting wheel and column are not operatable-no signals, cruise, headlights, stereo-nothing. Vehicle acts like its stuck in 4X4-making other noise while turning also having issue with dash board bubbling-possible safety concern as it may interfere with air bag deployment. I have contacted Jeep with all the above concerns, to which they state they cannot help with the problems vehicle has 103K miles. I am 3rd owner. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
In October 2018 we had a frontend collision on the highway with a deer. Since then the air suspension ride has not worked properly. It has been in for major repairs numerous times. The Dodge dealer sends us home hoping that they guessed the problem correctly. To no avail. The problem returns. We call the hotline and play phone tag with a representative.
My dashboard bubbled up on passenger side, fake wood trim under dash fell off, alternator failed fried battery and computer, quadra2 suspension failing, this all at 82000 miles and after multiple recalls. I paid $40 K.im at shop now with suspension 24 hrs after paying 1200. & Jeep in shop 8 days. The alternator failed a wk before 3.4.2019. Dashboard and trim occurred after warranty expired
When driving on a highway (temps 3 to 7 above zero) air suspension caused vehicle to lower to lowest ride which intern caused vehicle to slide and bounce uncontrollably on highway, air suspension stops working without notice. Happens several times a year in cold temps.
Vehicle shows " air suspension service/repair" message shortly after starting vehicle and will flash message throughout time vehicle is driven. Has had air compressor pump replaced within the last year. Local dealership (coast auto in Oregon) unable to diagnose or fix problem over multiple visits. Vehicle is unable to move between vehicle heights or will drop and sit on wheels making it inoperable. Dash leather is wrinkling and bubbling.
While driving my car down a local street my air suspension bag on my drivers rear side exploded. The entire rear system drained and the back of the car dropped. Luckily I was able to bring the car to a controlled stop but was going around a corner and almost lost control of the car
2011 Chrysler Jeep Grand Cherokee-outlander edition. Consumer writes in regards to on-going tipm failure-air suspension system & related injury sustained. The consumer stated the vehicle's suspension system created uncomfortable driving conditions. The vehicle bucked violently.
The air lift system failed and my car was very low to the ground and unsafe for driving. This occurred March 6, 2018. Dash leather is lifting and bunching. Started in June 2017 and is worse now. Passenger seat belt is sometimes jammed with passenger in it. You can move freely and my concern if there were to be a crash, would the seat belt work properly. None of these things should not fail in a 6 year old vehicle.
The contact owns a 2011 Jeep Grand Cherokee. While driving 40 mph, the service air suspension warning indicator illuminated. The vehicle was taken to motorworld Chrysler Dodge Jeep Ram (150 motorworld dr, wilkes-barre, pa 18702, (888) 459-2493) to be diagnosed. The contact was informed that the air compressor for the suspension failed and need to the replaced. The vehicle was repaired, but the failure recurred. The vehicle was again taken to the dealer where the air compressor was replaced again, but the failure recurred. The manufacturer was notified of the failure. The approximate failure mileage was 52,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the air suspension and power train control module warning indicators illuminated. In addition, the windshield wipers operated independently and the vehicle stalled. The vehicle was not able to restart and was towed to an independent mechanic. The mechanic diagnosed that the alternator failed and damaged the power control module. Also, the battery needed to be replaced. The vehicle was repaired. The dealer was not contacted. The manufacturer was notified of the failure. The approximate failure mileage was 77,000.
- all lights in instrument cluster illuminated, air suspension disabled, vehicled locked out in 4X4 low, wipers activated, no exterior lights including brake lights working. - vehicle would not detect key, unsafe to operate, this occurred on 2 occasions while driving.
Quadra lift air ride suspension. Warning lights and flashing malfunction lights are activated. Passenger side window controls do not work. Heated seats only stay on for one second.
My 2011 Jeep Grand Cherokee has repeatedly incurred severe problems with the tipm (module) which controls the car's quad air suspension system. This car has been serviced by skinner and damulis, richfield springs, N.Y. (at least) six times for the same problem, at great expense - with no apparent resolution but to incur repairs costs in excess of $10,000. The 8/6/17 incident too, dealt with the defective air suspension system which, this time, caused the rear wheel to fall off while the car was being driven. My wife and I incurred injuries, however, the dealer told me that this issue was not related. Just two days ago, the car's suspension system lighted up on the dashboard. Pictures were taken, I called the auto dealer, however, I have yet to hear from them. In reviewing filed complaints coupled with a class-action lawsuit, this is all to familiar, however, Chrysler and their dealers' refuse to acknowledge and fix this problem with the full support from Chrysler. NHTSA needs to recall the 2011 Chrysler Jeep Grand Cherokee - outland edition - asap! time is of the essence!
A D V E R T I S E M E N T S
- Scottsdale, AZ, USA