CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
9.5
really awful
Typical Repair Cost:
$1,710
Average Mileage:
70,500 miles
Total Complaints:
24 complaints
Most Common Solutions:
new air suspension control module & air compressor (11 reports)
Parts Chrysler Will Tell You Don't Exist - We had the same "air leak" issue so many people have described . We were able to pinpoint the leak easily as it was audible and at the top of the shock. Multiple dealerships said the only way to get the part was to purchase either a new shock or a whole new compressor system. FALSE. We purchased the parts and switched them out and my air leak was fixed.....no more error lights. I will have to get the bags recalibrated and the nitrogen recharged but that's small money compared to what Jeep wanted to do.
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2011 Jeep Grand Cherokee Owner Comments (Page 2 of 2)
Automatic air lift suspension would randomly raise as I drove. Dealer said they never heard of it before BUT there was another Overland in their shop that had been driven by one of the sales managers that was doing the same thing. After the 4th time in 6 months we used the lemon law.
One day I came out of my house and my jeep looked like it had been lowered and was sitting on the tires. The dealer diagnosed it as an air control module. I had it replaced and 4 weeks later I had the same issue. This time it was the air compressor. They replaced it and it happened again. Apparently the replacement compressor was cracked. They ordered a new one and then had an issue with the air lines. All in all I have had my jeep in the dealers garage 7 times to have the suspension fixed.
OK, 5th repair not bad. 15 weeks of rental and $3400.00, not bad, and the funny part is when I picked it up, air suspension message light was on again, ready to return.
air lift suspension shorts out and then drains battery
Not certain why but dealer explained that the air lift suspension had an electrical issue which forced the air suspension to keep running hence killing the battery....Jeep stayed in park level even while driving.
Update from Sep 5, 2013: This same issue came up again about a month later and the vehicle was at the dealership for almost a month while they tried to rectify. Very frustrating and concerning!
- Kurt Y.,
Columbus, OH, US
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A D V E R T I S E M E N T S
Automatic air lift suspension would randomly raise as I drove. Dealer said they never heard of it before BUT there was another Overland in their shop that had been driven by one of the sales managers that was doing the same thing. After the 4th time in 6 months we used the lemon law.
- Boni H., Fredericksburg, VA, US