CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
67,015 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Upon exiting freeway on 2/05/14 car stalled without warning, making it difficult to steer because loss of power and brakes not fully functional I almost ran into street divider, I was able to steer to the side of the road, where I attempted to restart the vehicle. Vehicle did start and seemed fine afterwards. It happened again 4 days later again while exiting freeway off ramp again. I took the vehicle to the dealership where they hooked it up to a diagnostic and found no codes other then a software update they did they could not find a problem. I've read several complaints about this same type of stalling without warning on other Jeep and no one has been able to get any help with this issue. I suppose not until someone dies from this malfunction of these Jeep will Chrysler start to look into this problem and recall the part that is causing this to happen.
On the weekend of 6/9/12, my vehicle began giving starting problems and shutting down while driving. The dealerships service department was closed so I had to wait until Monday 6/11/12. I made several attempts on that day to have the vehicle checked out but the service department kept giving me a run around. The vehicle spent the night at the dealership and was checked the following day. I received a call that my vehicle is ready and was informed that a flash was done and a new computer had to be ordered that's why the check engine light is on. Left the dealership and the vehicle shut off once again while driving and when I attempted to restart it was giving the hard start once again. On 6/16/12 the vehicle was fully un-operational and had to be towed to the dealership. It sat there until the part arrived and was installed. On 6/21/12 I picked it up once again it's suppose to be working great because the computer was replaced. Less than an hour later it did not want to start again. I carried it back down on 6/22/12 and on the way there the vehicle shut down. Later that day found out another part had to be ordered. 6/29/12 my vehicle was ready again and said to be working great and it was because the hard start problem was fixed but the shutting down was not fixed because it occurred once again on 7/1/13 and has been happening constantly for over a year.
I was entering a parking garage in nyc. I was driving at a low speed to be mindful of other pedestrians/vehicles in garage. My car made a sudden loud popping sound. I felt the car jolt to the right and hit the wall to the right of me. All of the sudden I had no control of the vehicle. Parking attendants and other people in the garage could not believe what had just happened and I couldn't either. Had vehicle towed to manhattan Jeep where service rep scott caruso immediately identified that the control arm snapped off the right front passenger wheel causing the wheel to turn completely right. He entered the issue as a warranty claim. My own research has turned up other steering issues with the Jeep Wrangler that sound similar. I was fortunate that this happened to my vehicle at such a low speed and in a parking garage. I am sure if it happened on the highway at highway speeds there would be multiple fatalities. To this day Chrysler has not done anything to honor the warranty claim and my car is sitting in manhattan Jeep until further notice. D'ambrosio Dodge Chrysler Jeep in downingtown, pa (where I bought the vehicle) has also identified the issue as a mechanical warranty issue that should be covered under the warranty. Chrysler has not honored the warranty and the issue remains unresolved.
2011 Jeep Grand Cherokee power steering lines at cooler were missing clamps. Line came loose, emptying system fluid onto driveway while idling with less than 800 miles total. Drove vehicle to dealer, where clamps were discovered to be present, but not slid onto terminus points and not secured.
A D V E R T I S E M E N T S
- San Jose, CA, USA