CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
23 / 1
Injuries / Deaths:
20 / 1
Average Mileage:
50,731 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The Horn has stopped working and it appears to be the Clock Spring. This is a safety hazard as it can cause the airbags to engage randomly or NOT engage in the case of a crash. This is an expensive repair that should not be at the expense of the owner since it is a defect in the Clock Spring. I am aware that there have been Clock Spring recalls on other models of Jeeps, but not on this one.
me and my girlfriend where driving when out of no where the air bags deploed causing us to crash. there was no warning lights on the car. no one has had a chance to look into this other then me and the research that i have done i did find that there is an open investigation for the airbigs and this jeep was listed as one of the possible affected cars im not sure what i shoud do next that is why im reaching out to you guys
I have gone back and forth to the dealership since I purchased my Jeep. It-??s been a horrific time dealing with all of the issues. Seatbelt sensor-??s, windshield sensor, fuel pump problem over and over. I-??m alive by the grace of God, while on the freeway the Jeep latterly stop. Completely died on me. Nothing to warned me simply shut off. For the longest all I got from the dealership was no replacement was available. Finally in December 2021 it was replaced. But right after I drove off the lot the air bag light came on, I returned to the service department and once the service technician turned on the Jeep- nothing came on. So I went home a few weeks later the same thing on and then off. It would stay on for a couple of days then off. Now it-??s on for months and off for about a day two the most. The lights on the dashboard are continuous flickering on and off. I-??m so tired of all of the problems this vehicle has it-??s ridiculous. I need some one to please look into this. I have spent over $5000 dollars on diagnostic testing and repairs from extra work other then the normal expense-??s. I-??m at the end of my patience with this.
My paint on the roof of my Jeep Grand Cherokee started bubbling and visible rust started appearing. After about a month my windshield cracked all the way across starting from where the rust made the paint bubble, this is the only part of the vehicle with any rust. I had USAA send Safelite to come repair my windshield and what I thought was minor rust damage. To my horror the damage from the bad paint/seal was extensive and the windshield can-??t be replaced until the body of the Jeep is fixed. The windshield needing replaced is the original from the factory no part of my Jeep has ever been replaced, the only reason it needs to be fixed is because of the faulty paint/seal. I now have no windshield or drivable car. I have reached out and there are quite a few Jeep owners that experienced this same issue in the same exact location. It is now being held on by tape so there isn-??t just a huge hole in the car. The day it cracked the vehicle had not left my driveway, but now my car is not in a state to drive anywhere. Also in outside temperatures exceeding 80 the seat belt warning light and air bag light come on, sometimes it stays sometimes it goes away. However when the airbag light is on it prevents them from deploying in case of an incident which could cause more serious injury or death. I have three open recalls as well, I call Roberson Jeep of Salem in March of 2021, I have not heard anything about the parts being ready, I called in June 2021 about an update and they have not started my claim.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving on the highway at 25 mph, a vehicle drove into the contact's lane causing the contact to rear end the vehicle. The air bags failed to deploy. A police report was not filed. The contact required medical attention due to sustaining back and knee injuries. The vehicle was not drivable and was towed to the contact's residence. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 128,000.
Passenger side headrest air bag popped a few months ago smacking me in the back of the head. Didn't think much of it, couldn't reset it. Got an email about how it was available for service and dealership said there's no such thing after looking at. Seams strange the headrest airbag would just pop and mot be resettable.
SUV entered intersection on a city street.and was struck on the right front panel. I believe the car spun to the left and clipped the rear end of the truck. SUV came to rest with front end against a tree. I was doing approx 25 mph. The truck that struck me appeared to be going a bit faster. None of the airbags deployed. I suffered broken bones in my neck. The consumer provided photos.
2011 Jeep Grand Cherokee. Consumer writes in regards to defective air bag clock spring in the steering wheel. The consumer stated the part necessary to complete the repair was on back order. The consumer stated the vehicle was not included in the airbag recall.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the air bag warning light illuminated with the seat was occupied. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the air bag module needed to be replaced. The vehicle was then taken to the glendale Chrysler Jeep Dodge Ram (10070 manchester rd, saint louis, mo 63122) where the previous diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact to take the vehicle back to the dealer. The failure mileage was approximately 140,000.
Takata recall. The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at various speeds the air bag warning light was illuminated with an abnormal ringing sound in the vehicle. The vehicle was taken to bloomington Chrysler Jeep Dodge Ram 8000 penn ave S, bloomington, mn 55431 for a diagnostic test. The diagnosis was an (internal air bag failure). The dealer stated the remedy would only be a partial repair due to the wiring harness no longer being manufactured. The dealer stated that a used part may repair the vehicle however, there were no guarantees that the airbag would function as intended in the event of a crash. The vehicle was not repaired. The manufacturer was made aware of this failure but provided no further assistance. The approximate failure mileage was 93,000.
Air ride suspension airbags has to be recharged every month since 2019. While parked front end becomes low (during 1-month period) not leaving appropriate distance from wheel to top of wheel well, resulting is a very bumping ride, until recharged. Brand new oem lines and compressor replaced. Also, while driving 40 mph or less, "air suspension needs service" notification comes on. Front of hood (where the chrome Jeep is displayed) exterior now shows paint corrosion.
The contact owned a 2011 Jeep Grand Cherokee. While driving 30 mph, another vehicle had a tire blow out, crashed into the front driver's side wheel of the contact's vehicle. The air bags did not deploy. The contact sustained minor injuries to the chest, back, and left arm. Medical attention was received at the hospital. A police report was filed. The vehicle was destroyed and the police had it towed to an unknown tow lot. The dealer and manufacturer were not made aware of the failure. The cause of the failure was not determined. The failure mileage was 50,100.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 36 mph, the contact depressed the brake pedal to the floorboard, but the vehicle failed to stop. As a result, the contact crashed into the rear of the other vehicle. The air bags failed to deploy. There were no injuries. A police report was filed. The vehicle was towed to an independent mechanic, but was not diagnosed or repaired. The vehicle was not taken to a dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 92,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving 5 mph, the brake pedal was depressed, but the brakes failed to engage. As a result, the vehicle crashed into a building. The vehicle was then shifted into park, but the engine began to rev. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was towed to a police tow yard. The dealer and manufacturer were not notified. The failure mileage was 52,832.
Leather dashboard is separating from dashboard and may cause issue if airbag should deploy. This defect has been on the news. I filed a complaint with Chrysler in 2016. Since then, I've made trips to the dealership only to have the person submitting pictures be terminated. Now Chrysler will not respond to my requests to have this fixed. I've kept all communication. There's no way with the entire leather dash separating from the dash the passenger airbag be able to deploy properly. I've followed up and been as patient as possible looking for a remedy.
The front dash of my 2011 Jeep Grand Cherokee is bubbling up and may cause a problem with air bag deployment. Multiple complaints on this same problem and keeps getting worse.
A D V E R T I S E M E N T S
- Circleville, OH, USA