When driving vehicle it will just shut down like it ran out of gas and it won't crank back up, you can leave it for a couple of hours and come back and it will crank back up and if you are lucky we can get it back home. I know there is a recall on these 2011 Jeep Grand Cherokee and I need to know what to do to get ours fixed seeing as to we just bought this vehicle and can't drive it in fear of being stranded or causing an accident. It sucks to be paying 400. A month for a new car and can't even drive it. Please help us in resolving this matter..

- Boiling Springs, SC, USA

Smoke suddenly appeared in car interior while driving on a highway. I pulled over. Smoke became more intense. Opened sunroof. Flames observed in headliner/door jamb above driver's side. Fire extinguished by fire department but not before extensive damage to the headliner/interior around the driver's side. Car inoperable.

- Laughlintown, PA, USA

No voltage indicator light or voltage reader

- Friant, CA, USA

Car stalled without waring, engine light didnot come on. Im lucky no one hit me on the highway!!! recall P54 ive been told no parts are available to fix.

- Washington, DC, USA

I have three recall notices on my 2011 Jeep Grand Cherokee. You mailed me the first one in June and I visited my dealer on July 5th. Four months later, I am still being told I am on the waiting list. The dealer is dade Chrysler Dodge in miami Florida. The recall notices say to contact you if the dealer is not responding quickly enough. I think four months is too long. With three issues on this vehicle I think there should be more urgency.

- Miami Beach, FL, USA

Experienced unintended acceleration, at a stop or near stop when parking. Although my foot was on the break, the car lunged forward as if the accelerator had been pushed all the way down, hitting the back of a parked truck violently. Although the impact was great, the air bag did not deploy. The incident was observed by the homeowner/truck owner.

- Cobb Island, MD, USA

Reported by EFI global fire forensics investigator on behalf of vehicle consumer/owner. 2011 Jeep Grand Cherokee 4X4 was driven and parked in garage at approximately 6:30 P.M.. garage was fully involved in fire at approximately 4:00 a.M. the following morning. Upon fire discovery, fire was venting through double car garage roof. Investigation has placed the fire origin at the 2011 Jeep Grand Cherokee 4X4 vehicle. Investigation is continuing.

- Rocklin, CA, USA

Initially, I took the car (2011 Jeep Grand Cherokee) to the dealer due to a rough idle, a shaking that had not occurred before. They dismissed it saying it was due to us running the air conditioning during the summer. I then ran the car with out the ac on and it still occurred. Next, the car began cranking and not starting. I looked up the symptoms on the internet and saw many others had problems with the Jeep/Chrysler tipm part. I took the car back to the dealer, described the problem, and asked them to look in to the tipm also as others were having the same problem. The diagnosed the problem as "two codes" that needed to be updated and not the tipm. Within 24 hours, the car did not start and cranked again. For the third time, I took the car to the dealer. They then reported it could either be the fuel pump or the tipm. ( I told them that was what I had asked for them to look at the last visit.) they then determined it is the tipm, and the needed part will not be available until 9-25-13, leaving me car less until that time. My extended warranty only covers a 5 day rental and Chrysler has thus far refused to provide a rental until the part is received. Thank you.

- Bensalem, PA, USA

My issue is with the A/C evaporator in my 2011 Jeep Grand Cherokee. After driving for about 3 hours on the road with the A/C in use the evaporator freezes up and air stops blowing out of the vents. I can still hear the A/C working but nothing blows out. I took my car to the dealership and they told me Chrysler is aware of the ongoing and reoccurring problem but has determined that they are not going to fix it. They recommended that I just use the A/C on a warmer setting or turn it off after it freezes up and wait a while for it to thaw out. I believe this is an unacceptable fix for a problem that I have and that should be covered under my warranty. I know other people with Chrysler vehicles that have the same exact issue. This can be very dangerous when you are on a road trip in the South in heats of 100+ degrees especially when you plan to ride in a car with functional A/C. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Dallas, TX, USA

2011, 2012 Chrysler vehicles with the pentastar V6 3.6 liter engine are rated to tow 5000 lbs unrestricted with the tow package installed. There is a design defect in the cooling system in that it cannot cool the engine when towing about 3500 lbs uphill. The tow vehicle starts uphill at the highway speeds of 65mph in the passing lanes with enough power to continue and suddenly without any warning, lights, etc., the tow vehicle looses power and abruptly slows to a maximum speed of about 27mph. With all other vehicles on the road trying to get by and not slow down, this creates an extremely dangerous situation of attempting to cross 3 lanes or more to get off the road while tractor trailers have to slam on the brakes and hopefully screech to an almost stopped position to avoid killing the families in the tow vehicles. Chrysler has confirmed the problem but has refused to do anything about it and has insisted that the vehicles are working the way they were designed but are obviously not working within the advertised specifications. Chrysler does not want to change the advertised specs due to the fact that it might cost them money, even though many peoples lives are at risk. Chrysler could easily perform a recall and fix the problem, saving lives, but there would be a small monetary cost to Chrysler.

- Highlands Ranch, CO, USA

We purchased a new 2011 Jeep Grand Cherokee 11/23/2011. The car had 308 miles on odometer. On 11/25/2011 as we were going out of town the vehicle's diagnostic (obd II) system warning appeared, with a symbol "mil" indicating a malfunction indicator light. I checked the fuel tank cap and it was tight, I drove the vehicle to the nearest Chrysler/Jeep dealership in hamptonroads, va. The service department checked out the problem and determined it to be a # 6 cylinder, misfire-coil failure. None were available for replacement. The service department person stated that it was ok to drive the vehicle locally but suggested it would not be a good idea to drive it out of town, as it would not get very good gas mileage! we started to drive the vehicle home, however; approximately 2 miles after we departed the Jeep dealership the vehicle caught a fire and burned the entire engine compartment/front of vehicle. We, my wife and I escaped without physical harm, but had to stand by and watch it burn until the firedepartment arrived.

- Yorktown, VA, USA