CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
57,161 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. While the contact was driving and attempting to make a turn, the engine completely failed without warning. The vehicle was towed to orr Chrysler Jeep Dodge Ram (900 truman baker dr, searcy, ar 72143, (501) 279-3311) where it was diagnosed that the fuel pump relay was faulty. The vehicle was repaired, but the failure recurred at the same intersection. The dealer was contacted again and could not determine the cause of the failure. The manufacturer was notified of the failure, the vehicle was not repaired. The failure mileage was unknown.
My vehicle is now regularly (at least once a week and at random) stalling while in motion when I begin to brake at any given speed. It cuts off in motion and loses all power steering; I literally have to muscle the car off the road (almost caused multiple accidents) and have to restart it. I have now been experiencing this problem for over a year. There was a prior recall for a fuel pump relay where random stalling can occur but that recall part has already been installed. I have taken to certified Jeep dealership who has said there is nothing that can be done since they have not been able to recreate the issue. I just contacted the Jeep corporate office as a last resort and they also said they can do nothing to help or give me any advice on how to correct issue (thanks for your concern...); instead they gave me a disclaimer that they would not be responsible. I cannot believe that a company would operate like this and offer no assistance or advice with a vehicle they built that is clearly malfunctioning and potentially causing an accident and/or injury.
The contact owns a 2011 Jeep Grand Cherokee. While approaching a stop sign, the steering wheel became difficult to turn and the brake pedal was difficult to depress. In addition, the contact depressed the accelerator pedal to the floorboard, but the vehicle seized and the engine shut off. The contact stated that all the indicators were illuminated on the instrument panel, but the vehicle failed to restart. The vehicle was placed into park and the vehicle started when the push start button was depressed. The vehicle was taken to lithia Chrysler Jeep of reno (located at 3223 mill St, reno, nv 89502) where it was diagnosed that the fuel pump relay needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 102,544.
Fuel pump relay recall- I purchased the used car in May 2018, nothing about the recalls was disclose. Recently the car has been shut down or rumbling as I'm driving. Thankfully I'm driving in the city and I can pull to the side. Every time I shake the fuel pump relay 'repair' it starts up strong again. I tried taking into the dealership where it was fixed but they said they can't do anything cause they already fix the problem. The problem wasn't fixed. It was cheaply fixed.
P54 / NHTSA 14V-530 was addressed back in 2014 however I still experience intermittent stalling during start up or braking. Issue typically happens in colder weather. Dealer says nothing is wrong but symptoms are identical to issues listed in P54 / NHTSA 14V-530.
- Mont Vernon, NH, USA
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While accelerating to merge onto the highway, the check engine light came on and I could not accelerate above approximately 45 mph or 3000 rpms. I let off the gas thinking the Jeep would slow, but it didn't slow down. I was able to decelerate by braking (obviously). However, I was still unable to go faster than approximately 45 mph or 3000 rpms. I took it into the shop twice before because the check engine light came on, and I was told the oil pump was stuck on low (?) this has been an ongoing issue for the past four months. There has always been something wrong with this vehicle despite regular service maintenance visits.
Cranks but will not start. After a few tries it will start. Stalls while underway stopping at light. This has happened on and off for about 2 months. The latest was this morning.
Three instances where two stationary and one in motion full acceleration with out touching the gas pedal. The dealer told me that there was a transmission fluid leak. Caused my transmission oil to burn which lead to a faulty transmission. Pcim was flashed and caused transmission to decelerate at 40mph loosing all function.
Jeep was parked in driveway. Went to start up and Jeep intermittently starts & then cuts off or will not start at all. Now being serviced at dealership. Luckily, I was not driving on the highway at the time of the occurrence. However, had to have the vehicle towed to dealership. The symptoms appear to be the same as your fuel pump relay recall back in 2014 for 2011 Jeep/Grand Cherokee. However, I have been the sole owner of this vehicle and never received a recall notification. Is this still covered under the recall?
For the last several months my Jeep will not start all the time. It has shut down twice in the middle of the road while I was in 45 and 60 miles a hour traffic.I was able to turn my wheel to get into the far right lane. It is very unsafe and Jeep doesn't seen to care to correct the problem.
The Jeep is having trouble starting, the starter is running for several seconds but it wonts start until the second or third try. On several occasions the vehicle stall while running.
My vehicle have been shutting off on me numerous times while I'm driving mostly when I come off the highways few times when I first start it in the morning and recently it shut down and completely died and wouldn't start back up. The battery compartment was full of water and the fuel pump doesn't cut off. I had the alternator and battery replaced thinking that's why it died but it's still not running. I've only had this vehicle for a month.
Car doesn't start. It was jump started and still did not turn over. The radio, lights air doors all still work but the engine won't turn over. I saw there was a recall for this issue and the dealership stated that the issue was repaired back in 2014. Why am I still having this problem?
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 15 mph, the vehicle suddenly stalled in the middle of an intersection. The contact indicated that the failure occurred on a previous occasion. The vehicle was taken to napleton's river oaks Chrysler Dodge Jeep Ram (17225 torrence ave, lansing il) where it was diagnosed that the fuel pump and fuel pump relay were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified and no assistance was offered. The contact was informed that the vehicle had been previously repaired per NHTSA campaign number: 14V530000 (electrical system). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 122,435.
When the right turn signal is on the fog lights flash and the turn signal does not blink. When I turn the fog light button on my turn signal lights up but does not blink. Took it to the dealer and they said it was the tipm that was faulty. Now after I got it back both front turn signals do not work and the back flashes fast and sometimes flashes normally. Also back when I bought the car a year ago in June 2017 the car would start and I would let the engine warm up but about 20 seconds in, it would stall. When driving it would usually stall when I was breaking at stop lights and stop signs. I replaced the camshaft positioning sensor about 3 times so far and still feel the engine losing power at times.
My car does not start at least 10 times a week, I believe its due to a faulty fuel pump relay and my VIN isnt part of the recall for this and it should be. Ive read many other people complaining of the same exact issue and I took it to fairfield Jeep where they told me one thing over the phone and then upon arrival it was something different and then the papers stated something else different!
Safety issue- fire/explosion: Gasoline fumes outside of Jeep at 63K miles. Dealer completed smoke test and reported smoke emitted from top of gas tank indicates leak from one of several access ports (filler pipe access, fuel pump access). Dealer cannot confirm without $1,600 fee to drop tank to confirm diagnosis. Dealer felt leak due to faulty design/manufacture/assembly/installation of parts (O-rings/seals/etc.). I am original owner, retired, on fixed income and have completed all recalls and meticulously maintained vehicle. Dealer suggested I call Jeep corporate (800-992-1997) and ask for "goodwill" repair. After 17 phone calls to Jeep corporate I continue to get: 1) no reply, 2) no callbacks 3) catch 22 stating I must pay for tank removal to confirm diagnosis, repair and determine if parts are defective. Jeep corporate (kenisha -operator KB805) told me today (2-20-18) that decisions was made not to grant goodwill repair due to dealer report that leak probably (not confirmed) due to corrosion around access ports on top of gasoline and warranty has expired. Leaks due to corrosion by "wear and tear" and not faulty design/ manufacture/assembly or installation at factory. I was told I was responsible for full cost of repair, irrespective of potential fires or explosions due to gasoline fumes emitting from corrosion on top of plastic gas talk. I disagree. The design (inaccessibility to top of gas tank0), parts (non-corrosive stainless steel metal retainers, and O-rings), and questionable assembly have resulted in this potential fire and explosion trap. With safety being in the name of NHTSA, I am hopeful investigation and recall address this issue. Thank you
Safety complaint - fire/explosion: Gasoline fumes outside of car and occasionally inside of car. Jeep dealer states faulty design/manufacture/assembly of gas tank and/or parts resulted in O-ring failure causing engine light to go on with codes for evac failure. Fumes at minimum when air temp below freezing as seals freeze shut and engine light stops going on. When air temperature is above freezing, fumes resume, engine light goes on with same evac codes and gasoline fumes can be detected outside and inside of car. Jeep dealer stated parts are minimum costs but labor to remove/replace tank and parts - `$2,500. Safety issue. Called Chrysler a dozen times and no follow up. Case #S 32808988, 32840898, 33072326 filed, no follow up. Requesting Chrysler-Jeep for "good will" repair or share cost repair for faulty manufacture leading to extreme safety issue. Filed ODI with NHTSA # 11048089 on 11/22/17 - spoke to dawn
Safety recall P54/nhts 14V-530 the problem that I am having is the totally integrated power module tipm. It says that it has been repaired at the Jeep dealership, however I am still having issues with this car shutting down in the middle of the highway or turning off the main roads and I am afraid I will get into a car accident.
The contact owns a 2011 Jeep Grand Cherokee. On several occasions, while driving, the vehicle stalled and lost power while decelerating from highway speeds. As a result, the steering wheel seized. There were no warning indicators illuminated. The vehicle was taken to covert Chrysler Dodge Jeep Ram (8107 research blvd, austin, tx 78758) where no diagnostic failure codes were found and the failure could not be duplicated. The vehicle was not repaired. The vehicle was then taken to nyle maxwell Chrysler Dodge Jeep of austin (13401 ranch rd 620 N, austin, tx 78717) where no diagnostic failure codes were found and the failure could not be duplicated. The vehicle was not repaired. The contact took the vehicle to mac haik Dodge Chrysler Jeep Ram (3207 S general bruce dr, temple, tx 76504) where it was diagnosed that the fuel pump and the fuel pump relays needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was notified and a case was opened. No further assistance was provided. The approximate failure mileage was 56,000.
A D V E R T I S E M E N T S
- Searcy, AR, USA