CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
The check engine light when on in week one. The problem was diagnosed on my second visit as the catalytic converter and oxygen sensore need to be replaced. However, I was moving out of state so I called the dealership in my new state. They told me they had to diagnose the problem and wouldn't take information from the dealer I bought it from. They came up with the same diagnosis after I spent more time in a waiting room. They will not offer me a loaner car since I don't have a service agreement.
I am extremly disappointed that I spent that much money on a car, the check engine light goes on in the first week, under 150 miles and I am supposed to miss work and wait for it to be fixed. I have brought this to customer service who told me I couldn't get a courtesy rental until they pull the car apart and confirm it's warranty work. I would like to know how it possibly couldn't be given what I just told you!!!!!!! I've taken several surveys and spoke with 3 people and they keep telling me they will escalate the problem but nothing has been done thus far and I've had the care for a little over a month now.
Update from Jul 13, 2011: Dover Dodge, Jeep, Chrysler of NJ was was unwilling to work with me at the time. I went to another dealership where they had OUTSTANDING cusomter service. The problem exhaust was replaced and they did it on a saturday so I didn't have to miss work. Dover Dodge, Jeep, Chrysler of NJ was was unwilling to work with me at the time
A D V E R T I S E M E N T S
The check engine light when on in week one. The problem was diagnosed on my second visit as the catalytic converter and oxygen sensore need to be replaced. However, I was moving out of state so I called the dealership in my new state. They told me they had to diagnose the problem and wouldn't take information from the dealer I bought it from. They came up with the same diagnosis after I spent more time in a waiting room. They will not offer me a loaner car since I don't have a service agreement.
I am extremly disappointed that I spent that much money on a car, the check engine light goes on in the first week, under 150 miles and I am supposed to miss work and wait for it to be fixed. I have brought this to customer service who told me I couldn't get a courtesy rental until they pull the car apart and confirm it's warranty work. I would like to know how it possibly couldn't be given what I just told you!!!!!!! I've taken several surveys and spoke with 3 people and they keep telling me they will escalate the problem but nothing has been done thus far and I've had the care for a little over a month now.
Update from Jul 13, 2011: Dover Dodge, Jeep, Chrysler of NJ was was unwilling to work with me at the time. I went to another dealership where they had OUTSTANDING cusomter service. The problem exhaust was replaced and they did it on a saturday so I didn't have to miss work. Dover Dodge, Jeep, Chrysler of NJ was was unwilling to work with me at the time
- Kelly V., Randolph, NJ, US