CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,228 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. While making a right turn at 20 mph, the steering wheel became difficult to turn. The contact had to apply force to the steering wheel in order to steer the vehicle. In addition, the brake pedal was depressed but the vehicle failed to stop and then stalled. The contact was able to restart the vehicle. The dealer was unable to diagnose the failure. The vehicle was previously repaired under NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 105,000. MA 10/23/15 updated 11/03/15.
While driving 55 mph on the freeway the ESC light came on and then my engine stalled, power steering and brakes shut off. I had to get to the side of the road and slowly coast to the exit! with my two kids (both under 4) in the car. Talk about scary!!!! I had my car towed to a Jeep service center and after 4 days with my car - they said they could not duplicate nor find any issues. I had to pay $200 for that answer.which I was not happy with!!! then today (July 12, 2015) while slowing down at a stop light - the same thing happened again!!!!!
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle stalled intermittently without warning. The vehicle was serviced under NHTSA campaign number: 14V530000 (electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the failure persisted. The vehicle was taken back to the dealer for diagnostic testing. The dealer was able to diagnose the cause of the failure. The vehicle was not repaired. The failure mileage was 67,724.
I have received multiple recall notices multiple times (P36, P14, P54), I have asked my local Jeep dealer (rairdon's of bellingham wa) about these recalls multiple times over the last year and have been informed that the parts are not available yet to perform the repairs for these recalls, they also assured me that I was on the waiting list for these recalls to be performed, I still have not been contacted. Finally I called another Jeep dealer karmart Jeep of burlington wa, they said they had the parts in stock and scheduled my appointment and took care of all three recalls. I am not happy that rairdons put my safety and my family's safety in jeopardy for well over a year when parts were obviously available.
- Blaine, WA, USA
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The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle stalled and the ability to steer and brake seized. The contact had to maneuver to the side of the road. The contact restarted the vehicle and drove to the dealer. The technician diagnosed that the power control module shorted all the spark plugs and the software needed to be updated. The failure occurred twice. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.
I left my car in with darcars Jeep of rockville, Maryland on April 2nd for a routine service and to complete any recalls. Darcars informed me that they were unable to complete one of the recalls (recall number 14V154000) on the car because criswell Jeep of gaithersburg (a dealership that I used in October 2014) claimed they had already performed the work for the recall and had been paid by Jeep, however the work was never actually done. Jeep is refusing to pay for this recall because criswell, one of their licensed dealerships, is not being honest. A dealership lying about performing recalls is a serious safety violation and should be reviewed immediately by your Agency. How many other recalls has criswell been paid for but not actually performed the work" what are the controls in your Agency to mitigate this risk"
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notices for NHTSA campaign number: 14V154000 (service brakes) in June of 2014, NHTSA campaign number: 14V391000 (electrical system) in July of 2014, and NHTSA campaign number: 14V530000 (electrical system). After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to remedy multiple recalls were still not available and no estimated time for receiving the parts could be provided. The contact had not experienced a failure.
2011 Jeep Grand Cherokee. Consumer writes in regards to brake booster, vanity mirror wiring and totally integrated power module recall notices. The dealer informed the consumer, the parts were not available.
The contact owns a 2011 Jeep Grand Cherokee. While driving 55 mph on the interstate, the brakes failed. The contact was able to merge to the side of the road without an incident. The vehicle was towed to the dealer to be repaired under NHTSA campaign number: 14V154000 (service brakes); however, the dealer stated that the part needed was not available. The manufacturer was made aware of the issue. The VIN was not available.
There is P14 recall on model year 2011-2014 Chrysler, Jeep and Dodge vehicles. They are claiming my car which a 2011 Jeep gc is not under this recall. Couple of months ago they installed a protective brake booster shield, when they actually should have replaced at the local dealership. I have brand new brakes and brake pads, the brake booster is simply leaking due to premature corrosion. Few days ago we almost crashed with our newborn daughter at 40 miles an hour because the brake booster was not working. We heard the air escaping when pressing the brake, but the vehicle did not stop. Chrysler needs to take responsibility and replace the brake boosters on these Jeep Grand Cherokee.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving approximately 40 mph, the brake pedal was depressed but the vehicle failed to respond. The vehicle was taken to the dealer who diagnosed that brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 60,000.
Purchased car new 01/2014. Intermittent issue of brake pedal not able to depress, therefore unable to stop or slow vehicle for several seconds. This occurs mostly when traveling between 45-70 mph. Vehicle has been taken to Jeep dealer 4-times for ongoing issue. Brake recall has been performed. Issue still persists. I feel this car is unsafe to drive due to frequent delayed braking.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V530000 (electrical system), 14V391000 (electrical system), and 14V154000 (service brakes, service brakes, hydraulic); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was notified of the failure. The contact had not experienced a failure.
2011 Jeep Grand Cherokee Laredo a P14 recall was received. The consumer was informed the parts were not available and was placed on a waiting list. Also, the sun roof function was inoperative, the leather was separating from the dashboard and the rotors were completely rusted.
I called local dealership to have recall performed. The dealer put me on a "list", I have not heard back from them since. I have contacted them and they said I was still on the list. I consider brakes to be a very important system in the function of my vehicle.
The contact owns a 2011 Jeep Grand Cherokee. While driving at 15 mph, the brakes failed to respond without warning. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 90,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
I have received 3 recall notices regarding my 2011 Jeep Grand Cherokee (NHTSA 14V154, 14V530 and 14V391). After receiving notice 14V154 I contacted the local dealership (larry H miller in boise Idaho) and was informed that the parts were back ordered with no date when parts would be available. This information was repeated in September. Having now received 3 recalls I attempted to schedule to have all 3 resolved at the same time. However, when I tried to schedule a service, I'm told that, while parts are available, they will not order the parts until I bring my vehicle in first. When I asked why they stated that they needed the VIN number. However, they not only have my vehicle information on record and I had the VIN available during the call. I asked to complete the service order on the phone and was told it was "policy" to schedule service appointments only when the vehicle is present and only then will they order parts. This dealership has exceeded the reasonable amount of time to complete the repairs and is creating an unreasonable barrier to completing the services.
A D V E R T I S E M E N T S
- Wirtz , VA, USA