CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
34,228 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact attempted to have the vehicle repaired under NHTSA campaign number 14V154000 (service brakes, service brakes, hydraulic) but was informed that the part was not available. The manufacturer was contacted about the issue. The contact did not experience a failure.
I received a recall notice for NHTSA 14V-154 notifying me of a potential problem with the brakes on my vehicle. I have called my dealer repeatedly in the over 3 months since I received the recall notice and have been told each time that the parts to perform the recall work are still unavailable. I know that Jeep has been manufacturing and selling new 2014 Grand Cherokee during this time that have the part that is needed to perform the recall on my vehicle. How can you (the government) allow them to use the part that is needed for a safety recall on my vehicle on other new vehicles that they haven't sold yet and claim that the part needed to perform the recall on my vehicle isn't available" shouldn't they be required to use those parts to perform the recall on the vehicles that are already on the road and in use by consumers before they are allowed to use them in new vehicles that they haven't sold yet"
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number 14V154000 (service brakes, hydraulic). However, the part needed to remedy the recall was unavailable. The manufacturer was not made aware of the issue. The contact had not experience a failure.
The contact owns a 2011 Jeep Grand Cherokee overland. The contact received a notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic). However, the parts were not available in order to remedy the problem. The dealer was contacted and made the contact aware that the parts were still in the process of being manufactured. The contact had not experience a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact had been waiting since April 1, 2014 for the vehicle to be repaired according to NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The contact was informed that there were 400 people on the waiting list for repairs. The contact had not experienced a failure.
- Staten Island, NY, USA
Search CarComplaints.com for these popular complaint phrases...
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the part needed for the repair was unavailable. The manufacturer was notified. The contact had not experienced a failure.
I have taken this vehicle to two Jeep dealerships in my area...Chrysler does not have the parts to repair the corroding brake booster that we have received recall notices about..can you not force the company to prioritize these protective brake booster shields..it has been a month and neither dealership (sport dunst or westmark) have these parts!
Several attempts were made throughout the day to start my 2011 grand Jeep Cherokee and it would not start, only a clicking noise. I took it to the dealer immediately and the tipm is bad and needs to be replaced. Obviously, my car is only 3 years old and not under warranty now. The part alone is over $900, which seems questionable that something would go bad so quickly on a vehicle and cost so much to repair. Besides the cost, there are so many complaints for the same issue, and even more serious with the engine cutting off while driving. Is someone going to recall this item before someone gets hurt or even killed"???" I purchased this vehicle, and all my previous Chrysler/Jeep vehicles thinking they were safe for my family; now I'm not so sure. Do the right thing and recall the tipm! in addition, I have made several attempts to get the brake booster repaired due to the recall and the parts are still not in. This has been going on for months now.
Over the past year I have experienced several problems with the braking system ranging from a brake light on the dash to having either a rock hard brake pedal or a very soft pedal. The rock hard pedal happens without warning or any brake light on the dash and the only way to get rid of it is to pump the brakes. Within the past few months I have had several instances of a soft pedal and when taken to the dealer they claim that everything is fine. Once telling me the brake light was a loose master cylinder cap. Last week as I was leaving work my brake pedal went soft and the brake light illuminated, the only brake power that I have is approximately 1" at the bottom of the pedal throw and it is all manual. I drove to the dealer and they had a tech drive my car and he diagnosed a bad brake booster. The dealer connect system was down so they said to go ahead and drive it home and they would call me with the eta on the parts. I never got that call and I had to call the dealer only to find out that the booster is on a national backorder with no eta. I then called Chrysler and filed a claim/case with them. The vehicle is not safe to drive and I have expressed this with every person that I have talked to from the dealer to the reps at Chrysler. No one is concerned that the vehicle no safe to drive, I was just told that they would keep in contact with me every 4-5 days. I have repeatedly asked for a loaner but the reps at Chrysler just tell me that if I want one it would be out of my pocket and it's not their responsibility to provide loaners. Today I got confirmation that the booster would be at the dealer on Monday however the booster "installation kit" is back ordered with no eta. This is my only means of transportation to and from work and I have a job that requires me to be in various locations and it is not safe to drive this vehicle to my job.
The contact owns a 2011 Jeep Cherokee. The contact received a notification for NHTSA campaign number: 14V145000 (service brakes) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Hello, I have been calling my dealership for two months in order to rectify the brake booster issue (safety recall P14/NHTSA 14V-154) and they still do not have the replacement part or know when to expect them. This is unacceptable. Updated 5/7/2015
The contact owns a 2011 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign id number: 14V154000 (service brakes, service brakes, hydraulic) and stated that the part needed was unavailable to repair the vehicle. The manufacturer was notified of the problem. The contact had not experienced a failure.
2011 Jeep Grand Cherokee. Consumer writes in regards to corrosion and brake failure recall problems. The consumer was informed, the part was not available, and she was placed on a waiting list.
The contact owns a 2011 Jeep Grand Cherokee. The contacted stated that while driving approximately 50 mph, the brake pedal was depressed and failed to respond. The failure recurred on numerous times. The vehicle was taken to the dealer, who diagnosed that the brake booster needed to be replaced. The dealer stated that the vehicle was included in NHTSA campaign number: 14V154000 (service brakes, hydraulic) however, the part needed was unavailable to repair the vehicle. The dealer was unable to advise when the part would become available. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 11,584.
Upon applying emergency brakes, the cable broke and the pedal went to floor. Emergency brakes were inoperative after that. The dealer found that metal brackets that attach the front brake cable to the rear brakes cables had rusted and broke.
Received recall for brake booster. Dealer claims they are only receiving one replacement part every two weeks and I'm number 42 on the list. At this rate my recall will not be resolved for another 84 weeks. It has already been 5 weeks since the part was ordered.
The alternator failed and the tipm also. There is no charging light in the dash so it was impossible to know there were a problem since the battery was dead and the engine stall. After that, there were no light, no power brake and the car won't start anymore. Even after replacing the alternator ( which is cost 1000 each.) the alternator do not charge because the tipm failed too. Overall, it cost 2200$ to repair and I lost my car for 4 weeks !
I received a recall notice for my Jeep Grand Cherokee pertaining to the brakes, I notified the dealer dutchess 2285/2291 South rd poughkeepsie NY 12601 and they have been giving me the run around.
A D V E R T I S E M E N T S
- Middletown, NY, USA