CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
43,805 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On December 26, 2014 I was rear ended in my 2011 Jeep Grand Cherokee as I was making a right turn onto my road. I was slowed down to approximately 10 mph or less as I was turning and got hit by a large pick-up truck. First of all, I am happy that my Jeep tolerated the force from the rear end collision as well as it did, and it even took bouncing off a guide rail pretty well too; however, the safety feature in the headrest is something that needs to be addressed. Since I had no front or side impact, none of my airbags deployed. However, the airbag in the headrest made the headrest slam my head forward causing whiplash and a neck injury. I understand this is supposed to be a safety feature; however, it caused me more injury. I was never aware that my car had this feature. Several days after the accident, I decided to look in my owner's manual and there is nothing in there regarding the headrests. It only mentions the front airbags, curtain airbags and seat airbags. My insurance adjustor wasn't even familiar with this feature when he came out to inspect the damage to my vehicle. If I would have known about the airbag in the headrest and the injury that it could cause, I would have had the headrests removed from my car and replaced them with standard headrests! since the accident, I am dealing with headaches and am going to physical therapy for my neck injury. I seriously hope no one else suffers from this "safety feature" that I wasn't even made aware of as the owner.
- Andreas, PA, USA
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- Andreas, PA, USA