CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
I purchased the better package to get better quality. I am seeing that this isn't the case with Jeep's leather dashes. I am seeing many people complain that their dash is bubbling, warping and wrinkling. Jeep apparently feels this is an environmental exposure issue and isn't yet covering costs to repair these. I live in Oregon. Trust me when I say environmental exposures here did not cause this problem. We get a few months out of the year that we get sunshine.
WOW, how can a company like Jeep not care about the quality of the leather dash they used in these vehicles. Such a noticeable problem and obvious that it is quality related and they will do nothing to resolve it!
The dashboard of my 2011 Jeep Cherokee Overland began to peel and bubble at about 55,000 and 5-6 years of use. I reported to the dealer who said it wasn't covered and they escalated to Chrysler with pics. Chrysler denied this was an issue and was not covered even under our lifetime Maxcare warranty. Terrible service and obviously should be a recall given the thousands of people affected by the same issue nationwide. A news story in Georgia was done about this in 2015 and is on Youtube, not sure if Chrysler will rethink their decision but I still own the Jeep and it looks terrible.
Having waited for the 2011 Jeep Grand Cherokee to come out and be available I was able to purchase #3 in the state of Arizona. It took me a lot of negotiations to be able to get it but it was worth it. I love this car.
After about 1 year and 34000 miles I noted that the black leather dash was starting to lift and also noted that I had some sort of leak coming from the sunglass holder. I took it to the dealer right away who said “sorry you are out of warranty†and left it at that.
I contacted Chrysler customer service who stated that they would pay for half as a courtesy but I would have to pay the other half. The quote was $2000.00 which I said no thanks to. Later in the year there was a recall on the leak of the sunglass holder which I took to the dealer who said there was no leak on mine. Well their test showed no leak but in the monsoon season here when you get a few inches of rain in an hour it leaks. This is what I think has caused the dash to warp and for the leather to stretch out and look so bad. That or just bad glue.
Some day I will get this fixed or I am just going to dump the vehicle and NEVER get another Jeep product or Chrysler product. I always let people know that the Chrysler customer service SUCKS and are not helpful in any case. Heck they even screwed up my Sirius account and gave my free year to my old account on the vehicle I traded in.
My gripe/rant is the same as I've seen posted by other Jeep Grand Cherokee. You pay a premium price for an "Overland" with this really gorgeous interior package that includes the "REAL LEATHER " covered dash with stitching that matches the color of the car. Nice right??? Yes it is.
But ---- then the leather on this beautiful dash starts to bubble up and pull away from the dash substrate not because of user neglect, not because of wear and tear or parking the vehicle in the sun with no dash cover (mine was garaged ... always!). It happens because (I believe) of the glue used or the process used to adhere the leather or both.
As stated by others, looks like Chrysler won't do anything to compensate the owner. My dealer quotes a new dash at $2,500 not including labor!!!!!
My beautiful Overland is no longer as enjoyable to drive as it once was. I see if an upholstery shop can repair it.
- dfjohnson504,
New Orleans, LA, US
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I have been buying Grand Cherokees for years and this is the first time I have experienced this type of problem. When you pay this much for a vehicle you expect the dash to remain glued down. If I do not get some help with this from Chrysler it will be my last one for sure.
The leather is not adhered properly to the dashboard. It looks terrible. It never happened to me before with other brands. Very low manufacturing quality.
A D V E R T I S E M E N T S
I purchased the better package to get better quality. I am seeing that this isn't the case with Jeep's leather dashes. I am seeing many people complain that their dash is bubbling, warping and wrinkling. Jeep apparently feels this is an environmental exposure issue and isn't yet covering costs to repair these. I live in Oregon. Trust me when I say environmental exposures here did not cause this problem. We get a few months out of the year that we get sunshine.
- Wendy M., Dayton, US