CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
6.4
fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,143 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the battery warning indicator illuminated. The vehicle was taken to an independent mechanic who replaced the battery, the alternator assembly, and the PCM. The alternator assembly was extremely warm internally, which affected the PCM. The vehicle had to be turned off during the repair to further diagnose the PCM internal voltage shortage. The dealer (fred beans Chrysler Dodge Jeep Ram, 858 N easton rd, doylestown, pa 18902, (215) 348-7500) was aware that there were two recalls for NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). A repair appointment was scheduled for May 10, 2018. The manufacturer was notified of the failures and informed the contact that the vehicle year was not included in NHTSA campaign number: 17V435000 (electrical system). The approximate failure mileage was 83,000. Parts distribution disconnect for NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic).
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (crown Chrysler Jeep Dodge Ram dublin, 6350 perimeter loop rd, dublin, oh 43017 (888) 739-0282) was contacted several times and finally informed the contact that the parts were not available because they could not match the custom interior vehicle color. The manufacturer was made aware of the issue and referred the contact back to the dealer as they could not confirm when the parts would become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (bettenhausen Chrysler Dodge Jeep Ram, 8355 w 159th St, tinley park, il 60477) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 15V879000 (electrical system, interior lighting) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (gillman Chrysler Jeep Dodge Ram, 10585 w sam houston pkwy S, houston, tx 77099) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds, a noise was heard from the engine without warning. The vehicle was towed to the local dealer (dekalb tire & automotive service located at 2089 northlake pkwy, tucker, ga 30084; (770) 938-3680) where it was diagnosed that the battery and alternator needed to be replaced. The vehicle was repaired, but the failure recurred. The dealer stated that the electronic control module needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the parts to do the repair were unavailable. The manufacturer was not contacted. The failure mileage was 91,000. The consumer requested a reimbursement for the alternator failure, costs for related damages, battery, and electronic control module. Updated 10/02/2017
- Decatur, GA, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 05/19/17
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the interior dome light remained illuminated indicating that a door was open however; the doors were closed and locked. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) however, the remedy for the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 60,000. Parts distribution disconnect.
2011 Jeep Grand Cherokee. Consumer writes in regards to dealership unable to repair recall notice 15V-879. Consumer has previous correspondence on a 2012 Dodge Ram.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
2011 Jeep Grand Cherokee. Consumer writes in regards to dealerships unsatisfactory service of sun visor wiring recall repairs and free oil change services.
The contact owns a 2011 Jeep Grand Cherokee. On February 11, 2016, the contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The dealer was unable to supply the parts for months. The contact called more than one dealer and was unable to schedule a repair within a reasonable time frame. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/21/16
The contact owns a 2011 Jeep Grand Cherokee.the contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. The VIN was not provided.
The contact owns a 2011 Jeep gran Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting ) however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Part distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal was applied and traveled to the floorboard several times. The dealer was notified immediately and was unable to replicate and diagnose the failure. The failure continued. The vehicle was taken to a mechanic who replaced the brake booster. The contact also received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The dealer was unable to supply the part for months. The contact was unable to determine when the vehicle would be repaired. The failure mileage was not available. Parts distribution disconnect. Updated 09/27/16
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
2011 Jeep Grand Cherokee. Consumer writes in regards to second sun visor recall notice states may experience a high resistance short wiring after service repair may result in an inoperative vanity lamp and /or electrical fire. The dealer informed the consumer, the previous recall did not fix the problem with the vanity lamp wiring. The dealer informed the consumer, the parts were not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Warrington, PA, USA