CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
0 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
47,953 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Delamination of the leather top over the instrument cluster is blocking vents and causing visibility issues. Additionally the air suspension is leaking at connections at top of struts.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the automatic windows raised up in only small intervals. The contact felt that this was a safety issue if a quick exit was required. While driving with the cruise control engaged, braking was required and the vehicle almost came to a complete stop. The failure nearly caused the contact's vehicle to be rear ended. New carlisle Chrysler Jeep Dodge Ram - tobey auto group (580 N main St, new carlisle, oh 45344) required the contact to leave the vehicle for a couple of days with no guarantee of being diagnosed. The contact did not leave the vehicle at the dealer and it was not repaired. The manufacturer was not contacted. The failure mileage was 39,000.
Bubbling/wrinkleing/delamination of dashboard cover cause inconsistent view thru windshield because of light reflection/refraction being distorted on inside of windshield.
The leather covering on the dash closest to the windshield is pulling loose and buckling causing the defrost vents to pull up which is creating a problem defrosting the windshield. We have not used any type of cleaner or leather polish on this either. It is my understanding that the 2011 Jeep's have this issue. I want to know what the manufacture is going to do about this issue.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the windshield wipers failed to operate. Also, only the front driver's side door would lock and unlock. The vehicle was taken to the local dealer (nielsen Dodge, 175 state rt. 10, East hanover, NJ) where it was diagnosed that the tipm was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was unknown.
Leather dash is bubbling and peeling which is causing dash mounted windshield defroster vents to be blocked. Blocked vents can not provide heat to the windshield causing ice build-up on the windshield during cold winter months. This results in blocked/impaired vision while on the roadway which could result in a crash. The leather dash has also bubbled over the passenger airbag which could affect the deployment of the airbag during a crash.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the front windshield defroster was inoperable. When the heater was activated, cool air entered the vehicle. The failure occurred without warning. The vehicle was taken to buchanan & young incorporated (713 E main St, burnsville, nc 28714) where it was diagnosed that the entire fan housing needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 877-426-5337 and was made aware of the failure. The manufacturer asked the contact to call NHTSA. The approximate failure mileage was 51,177. Consumer stated heater/defrost fan began clicking then failed altogether. 8/23/18
The contact owns a 2011 Jeep Grand Cherokee. While driving at unknown speeds, the headlights, windshield wipers, and instrument panel illuminated. The check engine warning indicator also illuminated. The vehicle was taken to a dealer, but was not diagnosed or repaired. The vehicle was still at the dealer. The manufacturer was not made aware of the failure. The VIN and failure mileage were unknown.
The leather covering the top of dash under windshield has come loose, dislodging the defroster vent and blocking airflow from the defroster. Defroster vent cannot be reseated because of mis-shaped leather. While driving during early morning, condensation on windshield could not be cleared by defroster because no airflow was reaching the windshield on the drivers side. Had to pull off the road and pull the leather away from the vent opening to allow windshield to clear. If I had been driving in traffic, this would be extremely dangerous. I have called Jeep customer service, but they will not acknowledge a manufacturing defect, but cannot tell me why this has happened. They will not repair because the vehicle is out of warranty. The leather started coming loose 2 months after the warranty expired. There are numerous cases of this same problem in online Jeep forums. I took the vehicle to a local vinyl shop, but they could not fix without removing the windshield; windshield cannot be removed without breaking it. New windshield for overland model with rain sensor is over $1,000. Winter is approaching, but I will not be able to clear the windshield of ice and snow because of this problem.
I took my 2011 Grand Cherokee to the dealer for the normal maintenance. However, there were a couple of recalls so I asked them to take care of them. Recalls were related to the fuel pump relay and to the sun visor (which apparently can short-circuit and cause a fire). There was a firmware update for the tipm also so I got that done too. 3 weeks later, I get on my car, I put the ignition to on and the wipers went on, I tried to turn them off and I couldn't. this is a list of all the symptoms: - turn signals not working - rear wiper not working - front wipers on - traction control off and no way to turn it back on - buttons on the steering wheel not working, none of them, except for the ones that control the radio - heated steering wheel, tow/haul, traction control and 110V plug switches not responding - interior lights not working - headlights worked but no way to control high or low beams I did some research online, found that some other people were having the same issue and some of them said that they had the issue resolved by leaving the battery unplugged overnight, it didnt work. I took the wipers out (since I couldn't turn them off) and took my car to the dealer (without turn signals). They've had the car for 2 days already, yesterday they called me back and told me they were still trying to determinate the issue but that it could be a defective tipm. I have no idea of how much this is going to cost to get fixed but the truth is, I got this car 2 months ago, looked perfectly fine, very well maintained and now I will probably have to put more money out of my pocket to get this thing resolved. Reading on the forums I have also become aware of the big safety issues that a faulty tipm may cause, read of people's cars stalling in the middle of traffic! I am really concerned now about my safety and I wish I didn't buy this car.
The oversized sideview mirrors, absolutely block the view of approaching or stopped vehicles, at an intersection, causing driver and passenger to have to move heads to see around them, which in most cases does not help to view the approaching or stopped traffic at an intersection. We have only had this vehicle under 2 months and have had 3 near collisions, from the very large mirrors, that are factory installed on this model Jeep. The mirrors are in the position on the side windows, that absolutely blocks the drivers view! it is very dangerous, and we are afraid we are going to be killed by getting hit from a vehicle that is hiding in the view we should have of the approaching traffic! we want Jeep to replace or move the mirrors to a safer location for safetys sake, before we are killed. Please check these out yourself. On the Grand Cherokee limited model 2011.
The contact owns a 2011 Jeep Grand Cherokee. While driving 10 mph, the sun visor caught fire. The fire independently extinguished itself. A police report was not filed. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 111,000. The VIN was not available.
The contact owns a 2011 Jeep Grand Cherokee. While driving at 45 mph, there was an abnormal odor coming from the vents of the vehicle. The contact discovered that the passenger side sun visor caught fire. A police report was filed. The fire department extinguished the fire. There were smoke inhalation injuries sustained that did not require medical attention. The vehicle was destroyed. The manufacturer was made aware of the failure. The failure mileage was 62,000.
We received 3 recall notices related to the brake booster, the totally integrated power module, and a short in the visor lamp. We called our local dealership and each time we called, they told us they did not have the parts and they would call when they did receive them. They still have not called and the first recall notice was issued more than 6 months ago.
The air conditioning produces cold air on the driver's side but produces hot air on the passenger side. The heater bend doors are broken. This is a common problem with Jeep. My vehicle is 38 months ond, 2 months out of warranty with 30,120 miles. Jeep refuses to repair the problem under warranty, and even denies that bend door failures are a common problem with Jeep, even though the internet is filled with complaints about the problem.
Diagnosed as tipm problem (totally integrated power module) car initially had problems with headlamps and wipers malfunctioning, then ignition wouldn't turn over and then when it finally did the car could not be turned off! brought car straight to Jeep dealer after it wouldn't turn off and was told it was tipm. They said part was back ordered over a month and car can not be driven in the meantime. This is a huge consumer problem across the country with multiple model Jeep and several model years. The part is impossible to get and I was even told a boat sank and that it why it is back ordered nationally for months. Looking at other consumer complaints online this should be a recall. Cars are not able to be driven and people are waiting months for the part.
Jeep's climate control is not allowing permanent engagement of recirculation option which leads to allergens and pollutions from outside get inside of the vehicle without driver realizing it. Few times I was, literally, inches away from rear ending vehicles in front of me. When I'm going 60-65 mph on a highway and climate control opens intake for outside air, with my eyes becoming watery from allergy, I had to find that recirculation button to reengage it. It happens exactly every 5 minutes. When I brought vehicle to Jeep's dealer they told me that it's the way system built and there can be two ways to eliminated the hazard: Complete shut down of intake or climate control program update. I called Jeep's help line and explained the problem to their representative providing suggestions stated above. After that I was given 'great' explanation: Climate control acts this way because it was done by design !? based on that they refused to do anything to fix it. I have two other vehicles (Honda and Suzuki) and those cars don't have problem like Jeep has. This shows that all Jeep needs to do is issue software patch for their climate control program to take care of this issue.
A D V E R T I S E M E N T S
- Louisville, KY, USA