CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
4.6
definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,364 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the windshield wipers failed to operate. Also, only the front driver's side door would lock and unlock. The vehicle was taken to the local dealer (nielsen Dodge, 175 state rt. 10, East hanover, NJ) where it was diagnosed that the tipm was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failures. The failure mileage was unknown.
The contact owns a 2011 Jeep Grand Cherokee. On several occasions, while driving various speeds, the vehicle stalled without warning. On another occasion, all of the doors locked and unlocked inadvertently. Also, while driving, the gear shifter automatically shifted into first gear. There were no warning indicators illuminated. The vehicle was taken to olathe Dodge Chrysler Jeep Ram (located at 15500 w 117th St, olathe, ks 66062 (888) 864-4741) where it was diagnosed, but no diagnostic failure codes were found and the failure could not be replicated. The vehicle was not repaired. The contact referenced NHTSA campaign number: 14V530000 (electrical system). The manufacturer was notified of the failure and the contact was provided case number: 32155774. The approximate failure mileage was 87,000.
2011 Jeep Grand Cherokee. Consumer writes in regards to vehicle rear door lock actuators failed causing the rear doors to not lock with the central locking system.
At 56000 miles, rear door drivers side lock actuator assy not working. At 59000 miles, front door drivers side lock actuator assy not working. Am I detecting a design/systems problem ?
3 out of 4 door latches work. Explain how that won't be covered my warrenty expired 2.5 weeks ago. And the manager said they will not put it thru chrystler. So now I have to pay for a "faulty part." Not aceptable.
- Willowick, OH, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the driver secured a child in the rear seating and shut the doors. The driver then realized that she left the key fob inside of the vehicle and the doors were locked. The contact also stated that the vehicle was designed in a manner in which the doors were not supposed to lock unless someone was seated in the driver's seat. The driver had to break the driver's window to enter the vehicle and unlock the doors. The vehicle was taken to an authorized dealer, but they could not duplicate or diagnose the failure. The broken window was replaced. The manufacturer was made aware of the failure and offered no assistance. The failure mileage was 6,000. Updated 05/15/12 * bf updated 05/25/12
2011 Jeep overland has a service bulletin 08-029-10. My vehicle has beenin dealership six times for liftgate not opening when it is in the heat and sun in Arizona. Chrysler acknowledges this will happen when metal on hatch. Reaches 140 degrees which is equivalent to about 100 days in the southwest. Is this a safety hazard and what obligation does Chrysler have? they told me to live with it in the summertime. Chrysler claims nothing can be done to repair no opening liftgate.
The contact owns a 2011 Jeep Grand Cherokee. The contact noticed that the passenger side door would not latch. The vehicle was taken to a dealer where they replaced the door hinge. The manufacturer was notified of the failure. The current and failure mileages were 6,000.
A D V E R T I S E M E N T S
- Irvington, NJ, USA