THIS IS AN EMAIL I WROTE TO CHRYSLER ABOUT THE ISSUE WITH NO RESPONSE.

I brought in my fully functional Jeep in for the visor recall. I mentioned to the service tech (Owen Humes) that periodically the remote would act up because the contacts in the remote would slip. Of course being a sales man he tried to sell me a new one. I told him that the remote was functional and did not need a new one. When I came to pick up my Jeep I noticed that there was no response from the remote. (How Ironic) I saw that the remote start button was in the cup holder. I brought this to the attention of the service tech (Owen) and after some checking he said the remote was damaged. I told him I came in with a fully functional remote and car and I expected to leave with the same. He told me if I have an issue I need to see the manager on Monday. I went to see the manager (Ken) on Monday and explained the situation. I found that Ken was very condescending and basically told me I had a damaged remote. I told him if that was true why would the spare remote that I had was not functioning also. He responded by telling me that he would check out the issues for a cost. Is this the type of service that Hollywood Jeep has resorted to. I have had a Jeep in my family since 1996 and this is the worst service I have ever received. I still do not have a fully functional remote and vehicle and would like to know were I go from here.

Low miles, high value vehicle, lifetime MOPAR warranty. Advised today that the repairs not covered by warranty. Problem: Have to unlock rear driver's side door manually, key fob will not do the job.

Update from Aug 8, 2017: Not the fault of key fob. Battery was going out; died about a month later. Replaced battery problem went away. Lesson: if you start having electrical problems have the battery checked. Also, DO NOT buy an off brand battery. The one from Jeep fits best, and is as cheap or cheaper than third-party batteries.

So I googled the symptoms my car was having and found similar complaints on your site for the TIPM in the Jeep Grand Cherokee. I took it to the dealer after it took 30 minutes to start Monday morning, and told the service guys about what I had read and what the issue may be. This issue had been going on for about 2 months and the dealer thought if they replaced the keys that would solve the issue-it did not. We would use the remote starter to start the vehicle and the car would come on and immediately shut off. We'd get inside the vehicle and the car would choke really badly and not crank at all, we'd lock the doors while in the car then use the remote starter and sometimes it would start. This monday though, the car choked through everything we tried, and the car was even shaking pretty badly. So dropped the car monday at the dealer once we got it started, they called me the same evening and said it was just a valve, they ordered a part and it would be ready Tuesday. Tuesday they called and said " someone drove your car again and found another issue, it's the TIPM-Totally integrated power module. we ordered the part and we have a couple of other cars here waiting on the same part, we will call and let you know when you can expect it" Now with any other part they've always been able to tell me the part would be there the next day. I called Chrysler group this morning about the issue and they escalated the parts request. However they to were only able to tell me the part was on back order and they aren't sure when it will be available. From other reviews it looks like folks have waited a month or longer, I hope that this is not the case. Luckily I'm covered by warranty and was able to get a rental. However this was a dangerous situation and it looks like Chrysler group should order a recall. I'm thinking of making media aware, because there appear to be far too many complaints about the issue, and Chrysler hasn't said anything to customers. We are paying car payments for vehicles that we can't even use for appears to be a manufacturers issue.

Key fobs started acting up where it wouldn't recognize my hand near the door and unlock, would also tell me "key not detected" even though the fob was hanging on the outside of my purse (or dangling from my finger right in front of the steering wheel). Problem got less intermittent and more annoying so I finally took it to my illustrious mega-dealership for round 3 of our ongoing battle with warranty issues. At first I got the complete runaround about needing to try the other fob and how they couldn't recreate the problem, blah blah. After refusing to accept their "bring it back if it does it again," which is their default that I have run into in the past, the "big manager" decided to look into it and discovered that it was a problem that had been reported at another dealership in another state. So lo and behold, they determine I'm not making it up and make an appointment for me to bring it back and have the whole keyless system replaced. It took them three full days to complete a job that they promised would only take a day and the rental car they gave me was a Nissan "Cube" (I took that as a special "screw you" from the dealership). But I haven't had any subsequent keyless related problems since.

In addition to having an exhaust defect in the first week of owning, the key less enter and go doesn't work consistently. I have to use the key manually sometimes and the remote start doesn't work. The dealership said they would look at it after they get the exhaust issue resolved. Again, brand new car, paid lots of money and features don't work from week one. Jeep doesn't seem to care when I explain this to their customer service.

Update from Jul 13, 2011: It turns out that all 2011 Jeep Cherokees needed to be re programmed. As for the customer service issue, Jeep has been great, it was Dover Dodge, Jeep and Chrysler in NJ that was the problem!