I have been waiting for over a year for a part that doesn't exist. It has gotten a lot worse with the humidity changes and every time I start the Jeep it sticks. I was told to call at the beginning of every week to see if the part comes in. They also told me that they are limited to how many they get each week. I am beyond this bull crap on waiting for a part that's just so simple as they claim to replace.

- Old Fort, NC, USA

Chrysler has a recall for my 2008 Jeep Grand Cherokee for the ignition switch P57/NHTSA 14V-567. The part is not available to repair my vehicle and they do not have an estimated or actual date this part will be in. Chrysler refuses to accommodate the customers with a loaner vehicle. Why is Chrysler not accountable for my car troubles after the recall (which I never received a recall notice)? the government fined Chrysler 70 million dollars and will fine additional monies if the vehicles are not repaired. Why am I suffering and not being accommodated with a working vehicle when the billion dollar industry (Chrysler) has a mishap? my experience: - when vehicle ignition is turned off it only goes the way, the key fob sticks and will not exit. This causes the radio clock light and the gear shift panel to stay lit, which in turn drains the battery. (had to purchase a jump start kit $70 + tax) for when the battery is dead. -since, the key will not exit the ignition I must leave my work area at least twice a day (sometimes more) to check, if the key fob will come out. Once it took 11 hours before key would exit, after running the engine for over 3 hours. I am in jeopardy of losing my livelihood if this issue continues for much longer. It has been going on for months. The recall started November, 2014. How long will I suffer, because I dont have money to purchase a different vehicle and why does this always affect the most unfortunate individuals like me. -there is a 90% chance that my vehicle will be stolen (since key is left in the ignition). I work in durham, nc on the week-end; I pray that I will be able to get back to raleigh if this happens. I cry most nights in fear of losing my jobs. Please, help me!!!!!!

- Raleigh, NC, USA

I get routine maintenance on my vehicle and it is in excellent condition. I was heading off to work and it would not start whatsoever. No clicking, no noise; nothing happened. I took it to a dealership where it was there for a week, and I was told it was due to the ignition recall from Chrysler. I have been going back and forth with Chrysler as to when I can get info on the part. I get no response from them. I have wasted so much time and vacation days to get this taken care of. I get nothing. I have to pay upfront for my rental car which Chrysler tells me I can then apply for a reimbursement that takes 60 days to get back if approved. I am making payments on a dead car that has no solution to it. In the meantime, the dealership is telling me that it is not their problem and I have to deal with Chrysler directly. I am stuck and out of options I just don't know what to do. It is very frustrating and Chrysler doesn't even care about the fact that I fully trusted them in the first place by making this purchase for my family's main transportation. Please if there is anything I can do to further discuss my situation to get a better response from Chrysler please let me know. I will never buy another chryler Jeep vehicle in my lifetime.

- Washington , DC, USA

On or about 19 Nov 2014, I received a recall notice from Chrysler on the "ignition switch" for my 2008 Jeep Grand Cherokee overland edition. That notice number is P57/NHTSA 14V-567. I have called the dealer several times to ask about availability of parts to have my Jeep repaired....all to no avail. The dealer says they haven't received the parts from Chrysler. Today in the mail I received another recall notice, this time for the "final drive control module", recall notice P73. After another unsuccessful call to the dealer, I decided to call the fca (Fiat Chrysler automobiles) us customer assistance center at 1-800-853-1403 and see what Chrysler's story was. At fca, I spoke with a very nice and likely very young woman named stephanie who informed me that Chrysler does not have a subcontractor to make the part needed to make the repair. She informed me that I would be placed on the "list" of those to be notified by email when a part became available. That is an unacceptable answer and I told her I would be contacting the NHTSA with my complaint. Now on your site, I see that you are about to hold hearings on recall repair delays by Chrysler and clearly my story falls well within those parameters. Let's see what you can do to break through this logjam....threaten not to loan them money the next time they screw up or whatever. Thanks.

- San Rafael, CA, USA

There was a recall on this vehicle placed on November 10, 2014. Since the recall on the ignition, my Jeep has had multiple occasions in which the ignition key is malfunctioning and I get a loss of certain electrical features. I have spoken to Chrysler on several occasions requesting a rental vehicle until my vehicle can get fixed as this is a safety issue.

- Tucson, AZ, USA

When going above 50 miles per hour, specifically on highways, as soon as I hit a large bump in the road, the key "bumps" out of the on position and into the off position. As a result, I loose power steering, brake assist, lights, turn signals, and all other power. I am able to put my 4 way flashers on and steer off the road, restart the car, and get back on the road. This has happened multiple times. The most recent was yesterday when going 70 on the highway while being tailgated by a tractor trailer. When the key slipped, I was almost completely taken out by the tractor trailer. This issue is a known recall; however, when reaching out to Jeep and other local dealerships, I am being told that the part is not available. They are not offering any solutions to remedy the issue in the meantime. I was told that if I wanted a rental, it would be out of pocket. It is not safe to drive my kids around or commute to my job an hour away from home. Jeep does not have an estimated time of when the part will be available.

- York, PA, USA

Without warning, car would not start. Has happened several times since. Multiple sources have determined it is a problem with the wireless module. Seems to be a widespread problem among Jeep, but no recall.

- Bellmore, NY, USA

I was entering a round about and the Jeep just quit. I had no power. It was as if someone shut the key off. This is the third time this has happened with this auto. The dealer said they can find nothing wrong and there isn't a recall on this VIN number.

- Port Edwards, WI, USA

Recall part "win" model will not allow key to turn in ignition. Dealer is unable to get new or recall part from Chrysler. No response from Chrysler and no indication when part will be available. Vehicle is inoperable until part is fixed. Dealer ordered a new part amc Chrysler cancelled part with no explanation. Chrysler refuses to return phone calls and emails regarding this repair. Recall # P57

- Toledo, OH, USA

Drove the car home where it would not turn over, the key would not turn the engine on. Luckily, this did not happen while driving or there would have been an accident. It was as if the part that the key went in was jammed. The car was towed to the dealership where it was determined that the wcm was not recognizing the keys. The wcm was replaced and as a result, two new fobiks had to be purchased. The dealership tested both the power and the ground to the wcm, all tested good, found that the wcm was not recognizing the keys that were in the ignition. We received the recall on the fobiks, and submitted the paperwork for reimbursement. We waited the 60 days that was required but when calling about the refund was told that we would have to wait for the second recall in order to be reimbursed. I was told that even if there had been no problem with my vehicle, and if I would have taken the car to the dealership for a new wcm, I would have to pay for the repair and then wait for the second recall notice before reimbursement. The representative repeated this info to me several times B/C I could not believe what I was hearing. I asked for a supervisor and none was available. The supervisor was to call me back but I received no such call. Per the recall, I have provided a copy of the original receipt and I confirmed that they did receive the receipt. I am asking for the Chrysler recall to reimburse me for my expense as their recall states "reimbursement will be sent to you within 60 days".

- Hudson, CO, USA

I purchased a brand new Jeep Grand Cherokee limited in 2008. Almost from the very beginning I've had problems with this vehicle & had been going back & forth to the dealership for one repair after the other. Although the previous issues were serious, they did not rise to the level of being a health/safety hazard as my current problem does. In 2011, I started experiencing intermittent electrical failure; specifically, the vehicle would just stop no matter whether I was driving 70 on the hwy or 30 in a neighborhood. The vehicle would turn off without warning & I would be left trying (w/out any power steering) to coast to the side of the road with whatever momentum was left. Once to the side of the road, I put the vehicle in park, turned the ignition to the off position & wait a few seconds. I would then start the vehicle right up as if nothing had happened. I have taken the Jeep in to the dealer where the problem could not be duplicated. I've gotten to the point where each time it stops, I call the dealer service dept just so the record would show that I called, reported the problem had occurred again & also to vent my frustration of this recurring problem. My concerns: 1) the stalling is happening more frequently 2) the problem can't be duplicated on cue 3) I can't get more than a condescending, what do you want tone from mgmt at the dealership & 4) there does not seem to be any sense of urgency from anyone other than myself. My questions: Does there really have to be some type of accident or fatality before someone actually tries to find out why this is happening & fix it" why aren't the service people equipped to do more than just speak to the vehicle owner as if we are stupid & like I'm just making up stories. Although they haven't been able to duplicate the problem, is there truly someone trying to find out what the problem is? who do I need to contact"

- San Antonio, TX, USA

Engine stops running while the vehicle is being driven. Typically the failure occurs when the throttle is closed during deceleration I.e. (when decelerating to exit the freeway or decelerating to stop in traffic). The problem was first encountered at 14K miles and persists to date. The vehicle currently has accrued 46K miles. The vehicle has been to the dealer on 5 occasions for diagnosis/repair of the problem. The dealer cannot duplicate the problem and no fault codes are stored in the on board diagnostic system memory. Chrysler customer service was contacted for assistance to no avail. The Chrysler customer service representative merely contacted the servicing dealer and was told no driveability issues exist with the vehicle. I note the vehicle stopped running in traffic after leaving the dealer service department 4/22/2011 (Chrysler customer service was advised). This condition is unsafe as steering and braking systems are significantly degraded without power assist.

- Federal Way, WA, USA

I recently purchased a newer model used vehicle that has started to present some serious concerns that the dealership where I purchased it cannot figure out the problem and discounts my complaint. My vehicle's motor acts as if is going to stall on take off from a stop position. I have attempted on 3 separate occasions to have the problem serviced by the dealership's service department; however, the dealership tells me they have no concerns with the vehicle. Although the problem is not presenting itself when I bring it to the dealership, it is happening more often now than in the beginning of the vehicle's purchase that I know the problem is escalating. I cannot figure out what "triggers" this event except that when it does happen, my two young children are in the vehicle. A new issue also has presented itself. On July 4, as we were traveling down a narrow road aligned by trees, the vehicle down shifted so hard it cause the vehicle to accelerate and forcibly jerk; however, we immediately regained control of the vehicle. My ABS, esp and bas lights are displayed and I have an appointment with the dealership to have this serviced for Tuesday, July 6, at which tme I will also ask them to perform another inspection/service my stalling motor issue as well as the new accelerating/jerking issue.

- Pace, FL, USA

Sudden acceleration/ loss of brakes. Vehicle accelerated to full throttle while entering from freeway onramp. The driver took foot off accelerator and vehicles accelerator pedal continued to move downward to full throttle and would not decelerate after an attempt to "pump" the accelerator pedal to try and get the pedal to release. The automobile was then put in neutral and the engine would not slow down in" RPM's". the brakes were applied and an attempt was made to stop the vehicle and the brakes were not functioning properly with the automobile coming to a very long and slow stop white trying to maneuver the automobile to the side of the road. Once the vehicle was brought to a stop the motor was still at an extreme "RPM" level. The motor was turned off at the ignition switch and the engine finally stopped running. After sitting at the side of the road for sometime the vehicle was restarted and driven to a safe location where the driver let the vehicle sit for an hour or two and restarted for the final drive home(about five miles). The vehicle was taken to the dealers service department the next business day. The dealer ran a scan on the vehicle and diagnosed that the event occurred as stated. The dealer consulted Chrysler service center and were recommended to replace the throttle and brake modules for the sudden acceleration and braking problems. The vehicle parts are at the dealer with the vehicle. The vehicle was test driven by the dealer and the customer was told the vehicle was ready. When the customer asked if the vehicle was repaired and safe the service department representative said "we installed the recommended parts by Chrysler service" and would not say if the vehicle was repaired properly or safe from the sudden acceleration/brake problem. The vehicle as of today 12-24-2008 remains at the dealer.

- Reno, NV, USA